Lori R.
Yelp
We wanted to love this place so badly since we are huge Top Chef fans and enjoyed watching Manny. We had heard great things about their recent Top Chef dinner and after party, and am guessing we would have loved those events. Since we couldn't attend those, we were excited to try it out this Saturday afternoon for lunch.
Like: greeted at door by a friendly Gal who told us the lay of the land.
Dislike: that it's complicated enough that someone has to explain it to you.
Dislike: discovered they only serve brunch menu until 3pm. They should make that clear on their website cause the regular menu is what enticed us in on a Saturday for lunch.
Like: Gals at counter were nice. They even let us get a wrist band for drinks there after ordering our food, so we didn't have to go elsewhere, which is what we had originally been told to do.
Neutral: the 18% automatic service charge. I had thankfully read reviews about it and knew to expect it. Have no problem paying service charges even when we are getting our own utensils, drinks, and ordering at a counter.
Like: food is brought to you.
Like: Wings good. Juicy. Zesty sauce. Husband said brisket sandwich was good.
Dislike: The $18 sandwich came with nothing on the side. And wasn't exactly huge. Not enough for a meal. Same with the wings. I usually can't eat a whole order of wings, but I ate all 7 pieces and felt like they couldn't have been chintzier with the celery. Liked that they shaved the celery, but come on, maybe it was half a stalk's worth?
Big dislike: We had just paid $45.98 for these two items and both of us were not even full. Note, we have zero problem paying higher prices when they are warranted (see lots of previous reviews), but come on, throw in a bag of chips, a cup of slaw, something with that sandwich! How about a whole stalk of celery and maybe a carrot stick with the $18 wings?
Bigger dislike: (bordering on hate): the drink system. We have been to multiple places over the years with the pour your own system, but the system they are using here is flat out awful. Other establishments will have you pay a certain amount and then you pour what you want up to that amount. Here you give them a credit card, get a wrist band and have to trust them. Thought I'd have a glass of wine. Found a chardonnay that I've had in the past. Saw it was $2.00 an ounce, which sounded reasonable. Grabbed the same size glass I use at home, started to pour and literally a trickle came out. No big deal, but how do I know if I got charged for a full ounce or what? Went back to the counter and one of the gals checked my band and assured me I hadn't been charged for it and pointed to the drinks on the other side.
Okay, went over there, and poured what I would have expected to be five ounces and looked up and it said EIGHT ounces. Uh, no. At this point there were lots of people at the counter so I just sucked it up. Husband went for beer and came back with mostly foam.
HATE: Time to leave. Still hungry. Have spent $46 on food and "service". And have no idea what exactly our card will be charged for the glass of wine and beer foam. Went to counter to ask about cashing out. Well, you don't do that there. Told we would be cashed out in 24 hours. But she could cut my band off. Okay...thanks.
It's been over 24 hours and I have still not gotten a receipt about the drink charges via email. They had sent an immediate receipt for the food, so I know they are capable of doing so. Went online to my credit card and discovered the charge for our drinks was $25.37. Just for my own sanity I went home and used a measuring cup to measure 8 ounces of liquid in the same size glass and I know for a fact that's not what I poured.
Nitpicking: Only one soap dispenser and one dryer were working in the women's room. Not a big deal, but it's a new place so why aren't both working?
Overall we both left feeling ripped off. Hate that! The two things we did eat were good, but not any better than what we could get elsewhere with full service. I get that restaurants need to come up with new concepts that have less staff to pay, but the weird thing here is there appeared to be plenty of staff around.
Games: the sign said darts, board games and cards are free. Maybe we should have played something to feel better about having spent over $70 for one sandwich, some wings, a glass of wine and a glass of beer foam.