Eric F.
Yelp
What a disappointing end to what had been a great number of visits to the Chesapeake location over the years. In addition to making this our annual New Years dinner spot, we had been frequenting the establishment at least monthly for lunch or dinner. I called for a 5:30 reservation for 4 and was told that it wasn't needed, just walk in. We arrived and were seated within minutes. Our order was taken within 10 minutes of arrival and included soup, 2 appetizers, and 4 entrees. The first to arrive was the cold pickled vegetables, followed by the hot and sour soup. Our lettuce wrap appetizer hadn't yet arrived, but they brought my entree. Then they filled my daughter's sprite with water and failed to bring a fresh sprite. Our waitress passed by multiple times without checking on us and avoided eye contact. I had to verbally get her attention and explained that my entree arrived 10 minutes ago and we're still waiting on our appetizer. Then inquired about my daughter's drink. Rather than apologize, the waitress became defensive and then verbally aggressive, making poor excuses and ultimately stating that they're busy, so deal with it. And you'll get your food in the order that it's made, when it's made. 30 minutes went by (from my entree being delivered) before our appetizer came out. My kids entrees followed shortly after, but lot my wife's meal. Her tofu dish with a side of white rice still wasn't out an hour after my entree was served. Meanwhile, tables that came after us were seated and eating their meals. Plenty of "to go" and "take out" orders were constantly being brought out, but not our food.
One of the kitchen wait staff actually tried to clean our table and box up our meals only to nonchalantly blow it off when we said we're still waiting on an entree. I honestly feel like they intentionally delayed our order after I respectfully made an inquiry into our meal order and that entrees shouldn't come before appetizers. No one, to include the owner checked on us during our meal. A visit that ended up taking 2 hours. No discount, no apology, no acknowledgement, nothing. We didn't even get a friendly look as we departed, what I did get was a cold, emotionless expression and they hurried around me. I was certainly expecting something after my entree went back to the kitchen (untouched) for boxing at the end of the meal.
2 hours later and I'm still blown away by her demeanor and lack of professionalism. I honestly felt like this was a "you get what you get and you don't throw a fit" lesson from her and the owner. What a disappointment. I'll look for a restaurant that values my business and the traditional order or food brought out to the table and the timeliness of things brought together.