Julia S.
Yelp
I consigned several high-end, vintage pieces of furniture with Kaiyo from my grandmother's estate, needing to clear out her home quickly. Despite the low revenue share, I was okay with it because I believed Kaiyo would handle everything smoothly--- which they did, until a month ago.
On July 9th, 2024, I cashed out for a sold item-- the revenue share was $64.98. I cashed out for a second sold item on July 18th, 2024-- the revenue share for this item was $686.36. I sent an email to Kaiyo on July 24th regarding the initial cash out, which was now outside the 7-10 business day window they promise. I received no response. Since I've never had an issue with Kaiyo customer service, I assumed my email had just been overlooked. So, I contacted them again on August 5th to inquire about the status of both cash outs. This time, I received a generic, copy-paste message that many others seem to have received, stating that they are experiencing delays with no timeline or clear explanation. I responded to this response that same evening, requesting more information and expressing my concern about the financial stability of the company. Today, August 6, I received the exact same copy-paste response they had sent the day before.
In addition to the $700+ I'm owed, I also have $49.68 in my account waiting for cash out and one more piece of high-end, vintage furniture (initially purchased for over $900, currently listed for $227-- it seems all of the items on their site are deeply, deeply discounted at the moment, another red flag) still listed on their site.
The delays and lack of transparency have left me deeply concerned, especially since they've now shut down their customer service phone line and are no longer accepting submissions for sales. This, coupled with vague responses and inability to provide a timeline, makes me seriously worry that Kaiyo might be going out of business. I'm left wondering if I will ever see the money I'm owed.
If I do not receive a more detailed response from them in the next 48 hours, I plan on filing complaints with the BBB, the FTC, and the New York State Attorney General's Office. I suggest anyone else who's owed money from them do the same.