Gary W.
Yelp
There is a lot to unpack so I will break this review into Food/Ambiance and Service. This spot was suggested by some friends that came on New Year's Eve and was a bit disappointed because the drinks were nice but KISS ran out of certain foods that were advertised for their New Year's Eve Menu this was before 10pm so they wanted a do over. I took the challenge and decided to go with one other person instead of a big group. The black and gold color scheme with velvet drapery and overall layout of the establishment gave the vibe of an upscale dining experience and the multiple screens that showed the movies of the night provided options to enjoy without straining your neck around corners. The Pan Seared Salmon dressed in sauce on a bed of dirty rice and broccollini was prepared expeditiously and presented on a very warm plate. Now let's pivot to the SERVICE...after our waitress( Angel?) brought the customary glasses of water, my date asked what type of vodka was available for the particular drink she wanted. The waitress's demeanor changed after the inquiry so did the quality of service. The waitress eventually brought our drinks and our food was brought out by the server (efficient). While enjoying the movie, it took some time to find our waitress to order another drink, which I eventually did, but by this time we were almost finished with our meal. At this time I finish my drink when she brings another drink to the table and takes off before I can make an inquiry. Neither one of us ordered another drink so I finally was able to stop her to find out about the drink. She states "Oh, I thought you pointed for another drink to which my reply was, No, I did not" so she hurriedly took the drink away with a nonchalant attitude. At this point, my date informs me that our waitress was arguing with another waitress over whose drink it was before the GM had to silence them but not before their dispute was overheard. Lack of character and personality popped into my head. By this time our dinner is complete so we move the empty plates with utensils to the other side of the table and had the utensils set at the finish position to notify the server we were done with our meal. 10 minutes later our waitress eventually appears with our cheesecake and champagne, but it was not worth anymore of our time so we asked for a carryout container. Bill is presented to me and as I inspected the bill I noticed Food Tax, Mixed Bev Tax, Guest Changed Mind (drink), and a AUTOMATIC 20% gratuity for two people!!! I can understand automatic 5% gratuity for parties over six, but two people and the service was sub par. Where is the standard and incentive to provide exceptional customer service for an upscale establishment??? Before this fiasco I had a chance to talk to the GM and he informed me their establishment seats 308 people on the inside, 40 on the patio (Standing) and 120 (seated). I noticed the bartender was very good at handling incoming drink orders and sending them back out proficiently. I do have one question though, "If there is a Dress Code Policy, why do the waitresses have on thigh, high tennis skirts with low cut, skin tight V tops?" KISS has great potential, but two strikes already for me. Just my two cent review..Maybe your experience will be different.