J. G.
Yelp
I just wanted good Thai food. I googled and saw the almost-perfect (google) rating for this place, so I wanted to try it. I really wanted it to be great, and would have been happy to add my own positive review, but my experience was anything but positive.
I called at 8:30 pm - they close at 9. I said I wanted to order for pick-up and they said, FIRMLY, that I would have to get there no later than 8:45 for them to take my order. It almost sounded like they didn't even want to take it, but I assured them I'd be there, and rushed. I was hungry and wanted to be sure to get my food.
I arrived in time, only to find that my order was not ready, and then, as I patiently waited, another customer arrived, and placed an order!
There was no hesitation with this order, they took it happily, smiling. And it really upset me.
I told them I wasn't happy that I had to rush, only to find my food was not ready, and then they took a much later order with pleasure? Why? The only thing I could see was that that person was Asian and I am not. I'm not saying that was the reason, but what else am I to think?
I also made a point of asking them whether they had included a straw for me in the bag for the young coconut I ordered. They said they did.
Upon arriving home, I found NO straw.
As for the food, it was just OK. I've had much tastier Pad Thai all over LA. This is nothing special and I'd actually say it was less than good.
Another thing: one of the things I love about Thai food is the little sweet cucumber side dish that comes with it. Theirs had no sweet liquid in it - was just dry and not flavorful as it usually is.
Also, I saw reviews saying it had a great atmosphere. I have to laugh at that. It's plain as can be.
I decided to call them today, to try to talk to a manager and let them know how disappointing the experience was, hoping they would give me a reason NOT to post a bad review. I sincerely wanted to avoid it. But it just got worse. There was no manager, the person I spoke with hardly spoke English, and rather than giving me a kind apology, basically blew me off, then HUNG UP ON ME.
So, I DO NOT RECOMMEND THIS PLACE. I'm disgusted by this treatment and underwhelmed by the food, and felt others should know.
I write lots of positive reviews, lest you think I'm just one who likes to complain. But sadly, there is nothing positive to say about this place.