Miguel
Google
Ordered KWO Sushi at POST Houston for delivery, and overall the food itself was okay, though definitely on the higher end price-wise. I understand restaurants have real overhead—rent, labor, and operating costs aren’t cheap—so higher pricing isn’t the issue by itself.
The problem was execution.
My check total was about 54ish so sloppiness on the business or third party delivery service but no cutlery in an order? Bills can’t be that high.
An item I ordered was missing, and on top of that, no cutlery was included. That’s basics 101 for delivery, especially at this price point. These aren’t small details; they directly affect the customer experience and are usually caught with proper checks before orders go out.
I’ve noticed there are some recent positive reviews, which is great, but if you dig a little deeper, you’ll see repeated complaints similar to what I experienced—and more. That points less to one-off mistakes and more to a training and systems issue. Unfortunately, I felt that firsthand today.
For what’s being charged, I expect accurate orders and solid customer service—not to be double-checking what should already be standard. The food was fine, but when pricing is premium, the service has to match.
Right now, it doesn’t.
Hopefully ownership revisits staff training and quality control, because the potential is there—but the experience needs to make sense for the price being paid.