Laurie F.
Yelp
The common area bar, lobby, pool, etc. are beautiful. The restaurant is superb, the food is absolutely delicious and the wait staff is amazing. The valet staff are helpful and efficient. Housekeeping is done daily, and the staff is very friendly and attentive. The spa is fabulous, the staff is amazing and the area is beautiful. The location can't be beat, there is abundant dining within walking distance, a wonderful park adjacent and major tourist sights within 30 minutes.
Now the rooms.... They are tired and dated. The cabana upgrade is not worth the money, the tiny cabana seats two people at a table, no space for a lounger, no space for more people (all balconies seat two people, photo is not a cabana room, but one of our other rooms that was the same size as the cabana, if not larger than the cabana). The carpeting is so worn and appears dirty, fraying where it meets bathroom tile. All painted surfaces (doors, casing, base, furniture) have one too many coats of paint on them and should be replaced. Maintenance on the rooms is done as cheap band aids, not professional fixes. All photos were taken in our three rooms. The first floor room was missing, the chain on the door leading to the balcony. One room had an empty space where the refrigerator was supposed to be, and had a larger freestanding refrigerator sitting in the room. It looked like one dresser was repaired with the wrong paint. One of our rooms reeked of cigarette smoke and had to be changed. We were given another room and when we walked in that room, there was a young man in the room, went back to the desk and was told "he's autistic, sorry about that" and then given another room. Very scary that we were given the key to someone else's room!