Connie Marie
Google
We were really looking forward to trying this place—it’s near our home and has been on our list for a while. Unfortunately, our first visit was very disappointing.
The pizza tasted burnt, and the salad was drenched in dressing. After our food was brought out, no one checked on us. The only attentive service we received was from the person refilling our water and pre-bussing tables—they were prompt and polite.
When asked about our experience, we gave honest feedback. Instead of empathy or an attempt to make things right, we were told, “that’s just how our pizza is.” I mentioned that I’ve had grilled pizza elsewhere that didn’t taste burnt, but the concern was brushed off.
We were also told they were short-staffed and busy—while that may be true, it’s not something that should be passed off to the customer as an excuse for poor service.
We were genuinely excited to support a local spot, but this experience was underwhelming across the board. Sadly, we won’t be returning.
Reply to Nicole:
Thank you for the response, Nicole. I do appreciate you taking the time to reply. That said, it honestly feels a bit too late. We brought up our concerns during the visit, and had they been acknowledged with any real empathy or effort, there likely wouldn’t have been a need to leave a review.
As someone who’s worked in the service industry, I understand things can get busy—but that’s also why I know how important it is to listen and respond in the moment. We were excited to try your restaurant for the first time and mentioned that to the staff. Unfortunately, there’s no second chance at a first impression, and this one fell short.
We’re not expecting anything in return, but as a business owner, this is something you should know. With so many places to choose from, the customer experience matters.