Elizabeth R.
Google
The food was great as always, and the atmosphere is really nice. This place has always been five stars for me. However, because of an issue my party and I recently experienced, I have to give it one star and this is specifically due to the manager who was there that night.
My party and I were celebrating a birthday, enjoying our food, and having a wonderful time together. I had been calling for an entire week trying to make a reservation. No one answered despite my repeated calls until I finally got through and spoke with TJ, who was extremely kind, accommodating, and went above and beyond to secure our reservation. I was very appreciative of his help.
I completely understand that restaurants get busy and operate on time constraints. However, the way the situation was handled that evening was unacceptable. According to the allotted time stated on the reservation, we were already being rushed out by 7PM. I had informed the server that I wanted to order dessert and sing happy birthday to the birthday girl. Instead of taking our dessert order, he brought the check and never acknowledged our request for dessert. If they felt that we were not going to finish the dessert on time they could have offered us to take it home and not completely disregard our request for dessert and just bring the check. But what truly upset us was the manager’s approach. Not only was our request for dessert disregarded, the manager came to the table in a rude and abrupt manner and essentially told us we needed to leave because another party was arriving at 7:30 even though it was only 7:15 at this point and we were already being rushed beginning at 7pm. Everyone at the table was shocked and embarrassed by his tone and the way he addressed us publicly and loudly and that is my reason for this review. I had to step away and speak with him privately to explain that his approach was inappropriate. I told him that if there was an issue, he could have respectfully pulled me aside instead of addressing us in that manner. I also expressed that I felt an apology was warranted due to how loud, dismissive, and unprofessional his behavior was. To his credit, he did apologize and provided a dessert on the house to each of us, which I appreciate and they did end up singing happy birthday. However, the tone, attitude, and way the situation was handled left a very negative impression. It completely took away from what was supposed to be a special birthday celebration.
I hope management addresses this, because while the food and atmosphere were great, customer service especially from management makes all the difference.