Alisha S.
Yelp
My review is based on my dinner experience during Restaurant Week and unfortunately, it wasn't a very positive one. I was really feeling Italian food that night so I was happy when my group decided to go here. Sadly, I wish we had chosen someplace else because it just didn't live up.
Our group of seven walked in at promptly 7pm for our reservation. In order to seat our fairly large party, they pushed two small circular tables together. I'd say this was the first sign of the unfortunate night we were about to have. Our group was getting together to say fairwell to one of our friends' that was moving, but we couldn't even talk to her because of the way the tables were set up. We were oddly seated and the people at one table couldn't talk to the ones sitting at the other one. Since we had made a reservation, it would have been nice if prior seating arrangements had been made by the restaurant and one of their rectangular tables was provided to accommodate us all.
As for the food, I ordered Mozzarella Al Basilico for my first course (buffalo mozzarella with peppers and basil), Funghi Trentino for my second course (mushrooms in a garlic and olive oil sauce), Ravioli Alla Viola for my main (lobster ravioli in a vodka sauce), and Cannoli Cake for dessert. The first two items were just okay. The mushrooms really lacked in presentation and I was really surprised at how ordinary they tasted. Although the main course was good, it wasn't very memorable. The Cannoli Cake was definitely the highlight of my meal. It was moist and rich, and there was a sufficient amount of cannoli cream. Although I was tempted to finish it all on the spot, I took about half of it home with me which made for a really great sweet treat the next day.
Although the seating and food added to the reason why I was disappointed with this restaurant, the service is really what frustrated me the most. The staff was very friendly, but there were numerous times when things were forgotten. My one friend had to ask for a cup of tea about three times before actually receiving it. We were given olive oil right at the start of our meal, however, they never provided us with bread. To add to this, the service was extremely slow. When we asked for bread we were told that they were still baking it. We weren't actually served it until about halfway through our meal. It also took a long time for us to receive all of our dishes.
In my opinion, Restaurant Week is a great time for businesses to put their best foot forward in regards to service. Since customers are choosing off of a limited menu, I would think that food can be prepared quickly, however this wasn't at all the case at La Viola. If this is what I can expect for future visits, I'm in no hurry to return.