Lady M Mobile Cake Boutique - San Francisco

I ❣️ lady M I am so glad I got these new flavors to try.. you are the best! And always a spark of joy and inspiration for my creative soul and foodie in me.. This time I tried Passion fruit Mille crepe cake, Purple Yam Mille Crêpe cake, and Amedei Chocolate Mille Crepe cake.. Ooh la la.. delicious 😋 The perfect sweetness and perfect softness..

By chance, walking along the embankment, I saw this trailer. I thought it was ice cream. But it turned out to be the LedyM New York confectionery. I bought a piece of cake with Dubai chocolate. Such a delicate, exquisite taste of cream and the thinnest pancakes that without thinking I went back and bought a whole cake. Unfortunately, there was no small one with passion fruit, so I took one with green tea. The seller is incredibly handsome, polite, the service is at the highest level! He gave me cookies and a cake knife. Today will be my day forever in this difficult time for me... Thank you very much! I recommend it to gourmets of delicious confectionery.

Do not place orders for this location. Similar to other reviewers, I prepaid for my order in advance and arrived before the posted closing time only to find the truck completely gone. I had to show up empty-handed to an important event without the highly anticipated cake. If the shop needed to close early, a simple phone call to customers with pending pickups would have prevented this situation. I also attempted to call their customer service number, but no one answers, so I am now waiting for an email response. Given the premium price point of these cakes, I expected a much higher level of reliability and customer service. This experience was extremely disappointing.

First of all: I really don’t recommend ordering cakes from this location. If you need a cake for a birthday or special event, it’s not worth the risk. I pre-ordered a cake two weeks in advance, and a few days ago I even received an email saying the cake was already prepared and that I could pick it up anytime on Nov 26. But when I arrived, they told me the cake wasn’t on the truck and I had to wait until Friday, Nov 28 (two days later). This completely ruined my plans because my birthday is on Nov 27. How does “ready on the 26th” turn into “come back in two days”? Completely unacceptable. Even worse — the customer in front of me had the exact same issue, so this is clearly not a one-off mistake. There’s something seriously wrong with their system or operations. The staff were very dismissive, just saying “come back Friday” with zero willingness to help or offer solutions. It felt like they didn’t care at all about the inconvenience they caused. The online chat support was also useless — mostly automated replies that didn’t help at all. Overall, this was a very disappointing experience.

My family has been visiting Lady M for years, and we always order a cake for special occasions. We had reserved a cake on thanksgiving at the San Francisco location, where the lady M representative working informed us that they did not have our cake, and was unhelpful in obtaining a refund for their possible mistake. We were referred to customer service where they were equally unhelpful in fulfilling our request for another cake and in attempting to receive a refund. In the end we had to drive 2 hours away in an attempt to obtain another cake at the Lady M in San Jose. After speaking to multiple different representatives of lady M through needless phone calls we were finally offered a refund. And I hope Lady M implements a better system that makes sure the cakes for online orders are actually going to the proper customers.

Update: chestnut flavor is too sweet :( disappointed. ====== I’m so glad they finally have location in SF, not just a popup. I love all their flavors. Just tried the new Jasmine Calamansi flavor which is very refreshing☕️🍋!! Staff was friendly 🙆🏻‍♂️. It’s pricy but worth it!

So great to have the Lady M truck here ! Cakes are always fresh and delicious, service is also 5 out of 5. They now have some tabes outside so you can sit and enjoy it there. Ask the truck guy what's exclusive flavor he has. Sometimes you can find new & seasonal flavor from him, too.

I tried Lady M at their food truck near the Ferry Building. The cakes are delicious, especially the pistachio one, which really surprised me with its flavor. The place is simple and more for take-out. However, the service from the person attending was very disappointing. I had a bad experience with their attitude; it seemed like they were annoyed to serve. Additionally, they didn’t accept cash, which made things worse. The cakes are excellent, but they need to improve their service to make the experience complete.