Cecelia Shalini Kurup-Pullam
Google
This is our 2nd time staying here. We will not be returning. The 1st time we stayed, my husband was charged 2x by accident, and was refunded a few days later for the duplicate charge. At check-in the 1st time, even though we clearly were standing there with our dog, we were not charged a pet fee. When we got to our room, we thought it was nice, room service from Brickman's was amazing. We had decided at that time to make Lakehouse Resort our bi-weekly getaway spot. The 2nd time we stayed, we were charged a pet fee. I told the front desk representative that we were unaware of a pet fee and was not charged at our previous stay 2 weeks prior. In front of the front desk representative, I asked my husband if he would rather stay somewhere else. The front desk representative was kind and offered to upgrade our room for free and see about waiving 1/2 of our pet fee. Since we were already there and was offered a free upgrade and was hopeful about 1/2 of the pet fee being waived, we decided to stay. We stayed in #1106. We went back to check on our pet fee being partially waived, but unfortunately was informed they were unable to. We should not have been given that hope of the pet fee being waived in the first place, if they were just going to turn around and say they cannot waive the fee. It was very disappointing. We felt like we were just being told what we wanted to hear to persuade us to stay. We were very disappointed and highly unsatisfied because the room was much smaller than the room they supposedly upgraded us from. It felt like a downgrade. The room felt dirty, and the layout was not appealing. The bathroom was so tiny, the paint on the bathroom wall was peeling off, the water pressure was so low, and there was this weird, loud humming noise the whole time from who knows what. Lakehouse Resort rooms are pricey, and our room definitely did not meet pricey room standard. We are definitely not making this our bi-weekly getaway anymore. I do not recommend Lakehouse Resort. I am currently here in our room writing this review. We have been here since Friday 11/1, and checking out today, 11/3. My coworkers, friends, and family are going to be asking me about our stay. Unfortunately, I have nothing good to say this time. I feel bad that my husband wasted his money on our stay. Never again. Now we'll have to find another bi-weekly getaway spot.
