Claire J
Google
I feel bad when I order coffee with my parents. During my recent visit on March 31, 2023, at around 1:50 pm, the server's attitude towards me was unpleasant right from the start. When I ordered 'decaf coffee,' the server asked me 'what?' and repeated the word 'decaffe' in a condescending manner. While I understand that not everyone may understand my pronunciation perfectly, (because I’m not native English) most servers can comprehend it in the USA. I know it because I live in the USA for 13 years. This kind of treatment felt like racism, especially since I have been here for a long time.
Most Asians who have lived in the United States for a long time understand whether someone is asking for genuine clarification or discriminating based on race.
After receiving our coffee, my mother asked me to add syrup to her coffee. The staff seemed to view us as ignorant Asians and treated us rudely. Additionally, they instructed us to 'order first next time,' as if scolding a guilty child. Instead of providing information politely, they adopted a teaching attitude.
I'm not usually sensitive; most of my Google reviews are positive. You can check my other reviews. I’m also runs restaurant in Manhattan I know how to restaurant is working so I try to write good review.
However, this experience left a negative impact. I've encountered many situations in New York City, but this level of disrespect was unexpected.
It seems there's a difference in how young Asian couples and families with older members are treated.
When I'm alone or just with my husband, I never experienced the discrimination I faced several times while being with my parents.
Because this store is located in the heart of Midtown, it will attract many Asian tourists from around the world. If employees treat Asians rudely because they do not speak perfect English or because of their Asian appearance, their rude behavior will tarnish the image of Le Pain Quotidien as well as that of New York City and travel in the United States.
My parents' special day during their visit to the United States was ruined by the staff at this store.