Alisar A.
Yelp
Absolutely terrible experience. I booked Petite Village weeks in advance for my birthday party with 25 people. When we arrived, they only had seats ready for 16 guests, leaving nearly half of my friends stranded. My friends even had made an additional reservation for an extra table next to ours, but the restaurant gave away their table as soon as they got there.
The restaurant then tried setting up another table last-minute in a corner space that we had planned to use for presents, balloons, flowers, and photos. However, once again, another random group was seated there instead of us. This forced my friends to scramble to find another restaurant at 10 PM on a busy Saturday night, ruining our evening.
To make matters worse, I had to act as my own server--bringing drinks, handing out empty glasses, moving dishes around, and even rearranging tables myself. The staff was indifferent, distracted, unhelpful, and left us to fend for ourselves.
On top of all this, I was in serious pain because something got stuck in my eye. I was literally crying and had to run to the bathroom to fix it. Even though I repeatedly told the staff I needed a moment, they insisted on bringing out my cake anyway. They clearly didn't care about my discomfort at all.
I've never experienced such poor customer service and negligence. If you're planning something important, avoid Petite Village at all costs. They've shown they clearly can't handle reservations or basic hospitality.
Worst birthday ever