- A.
Google
WOW. Still in shock. To set the stage...I grew up in this neighborhood and my parents were regulars at Washington Square Bar and Grill, aka the Washbag, this space's prior iconic iteration. I was excited to finally visit with friends, and have talked up how great the atmosphere is supposed to be during the Holidays.
Instead, tonight's visit was abominable. We started off with great cocktails, food, then 10pm oysters special. Young female server Amaris? was sweet as sugar. One friend had to leave early, paid a separate check for his 2 cocktails, had his plans delayed and ordered another cocktail. Then really had to leave, and paid his 2nd bill for the 1 cocktail. Both bills included tax and tip.
The other friend and I continued to order food and drinks, then asked for our bill. The bill showed our total without our first friend's items. My friend asked to use her Apple gift card towards the total. They took this payment, and re-issued the bill, so she and I could pay the balance individually.
Except the bill now presented included our friend's prior 3 drinks, including taxes. We went from owing $76 each to $112. Went up to the bar to request the prior bill from Amaris and she said it wasn't available?
This formerly pleasant female server turned shockingly feral and aggressively challenged us. She said there was no way to issue a bill without all items at the table listed, even if those items had already been paid for separately. WHAT!? We should accept that the the bill presented had already deducted those items.
EXCEPT... they weren't..and guess what? When you keep items on a bill, the higher total also equals a higher tax amount, and higher tip base. We asked for a Manager b/c she was so volatile. As he was attempting to help us, she repeatedly returned to verbally attack us. And even though he kept asking her to walk away, she wouldn't. Chaos.
As he was finally resolving the issue, a small male employee came over and aggressively asked what it would take for us to just settle and leave...$20 refund...$30? He asserted we were keeping them open past closing, even though there were +6 people/obvious friends sitting at the bar. So, even though we customers had been forced to spend +30 minutes at 2am correcting the bill and mitigating a hostile employee, we were at fault!?
We paid the final bill, and were escorted out the side door, during which the immature waitress smirked and threw insults at us.
What happened to basic customer service and civility? Do better, hire better, train better...Fire better.