Paul L.
Yelp
Yesterday was my 8th anniversary dinner with my wife. When our sitter bailed, we had to bring our 5 and 7 YO kids (who are actually very well-behaved at restaurants). Anyway, we ordered our food--which was fine, but not amazing. It wasn't anything to write home about. In any event, the food is not the impetus for my leaving this review (something I don't do particularly often). The issue was as follows:
Three quarters of the way into the meal, the management had the brilliant idea to suddenly blast music (live singing) at like 100 decibels--for maybe 20 minutes total. The space isn't equipped with a PA, so they used a single speaker. That single speaker was placed almost directly in front of my table.
Due to the insane volume at which the singing began, the music completely derailed the conversation. Nobody anywhere near us was able to talk at all. My wife and I tried screaming for a bit, but even that was no use; I couldn't even hear myself think. By the end of the first (of 3-4) songs, my kids were crying and begging me to get the restaurant to turn it down.
First I told a waiter; nothing happened. Then I told a waitress who told the manager; he looked at us and shrugged (he didn't care). Then I walked up to the guy closest to the PA and pled my case (screaming of course) and he didn't seem to care either. Eventually I was told, "it's just one more song." That's all I got.
To the management: this isn't an okay way to treat people--especially not when you're charging what you are. Nobody in the front 2 rows of tables wanted that, or asked for that, or even in any way consented to it. It doesn't matter how good the singer is if it's so loud that nobody can hear themselves think and kids start to cry.
You should be ashamed of our callous disregard for your guests--especially the manager who shrugged off the complaint. (And as an aside, any patron who has that much of a valid issue with something at the restaurant, which gets management attention, should at least be offered a discount on the meal...but unsurprisingly that didn't happen either.)
One star. Wouldn't not recommend. Neither the food quality, nor anything else about the place, would make me even consider putting myself and my family through that again.