Michael L.
Yelp
This was my first (and last) visit, and I honestly don't understand how this place has so many glowing reviews. Believe me - I see them...I do! Either people are getting bought off, or they're so RAZZLE DAZZLED by saving a couple pesos that they're willing to pretend garbage service is okay.
They start you off with tortilla chips and two sad little ramekins of sauce - one chipotle, one black mystery liquid - both barely filled (half-way). A cheap preview of the disaster to come. How am I supposed to dip the chips in the shallow ramekins you damn morons?
I point-blank showed the server a photo of the green ceviche from their Instagram. He nodded like he knew exactly what I meant and told me aguachile instead. Acidic to the point of being inedible, with a blob of what tasted like store-bought American mayo in a squeeze bottle on the side. I choked some down before realizing it wasn't what I ordered. When I called it out, he didn't care in the slightest. No apology. No attempt to fix it. Nothing. Just blank stares and "ohh sorry"
And because apparently screwing up your order isn't enough, I had to pay extra for the avocado I asked for to salvage the dish (80 pesos) - even though avocado already comes with the ceviche I originally asked for and actually* wanted. Oh and the time to get this avocado? Nearing 15 minutes before I had to flag the idiot server walking around back and forth passing me by like "dude, why is cut up avocado taking THIS long to come?"
Service? Nonexistent truly. The guy barely checked on me (or the couple across from me), forgot an appetizer I ordered, and only seemed to care about tables that looked like they'd spend big. Joke's on them: I walked in ready to spend 5,000 pesos but left having spent just 500. That's what happens when your staff is a bunch of morons.
To top it all off, I asked for Coca Cola in a bottle. He said "yes, yes, bottle." What shows up? A flimsy can. I go to open it, some spills, and instead of replacing it like a halfway decent human being, he just cracks the same can and hands it back to me. Incredible.
The managers in their fancy blue suits? Don't be fooled. They walk around like headless chickens, totally useless. Not one noticed (or cared) that I was sitting there visibly annoyed. And when I asked the front desk if any manager spoke English, the answer was basically: nope. Which is laughable, considering they plaster their English menu all over the place to lure in American wallets.
The only remotely decent thing here was the non-alcoholic mango drink with hibiscus crunchy bits. I'm not kidding, this was the only thing worth it. But this is all I ended up having - an acidic drink and acidic dish I did not* want.
Everything else was a waste of time, money, and appetite. Unless you enjoy horrible service, wrong orders, being nickel-and-dimed, and clueless management - stay far, far away.