Danya K.
Yelp
I rarely (if ever) leave bad reviews, well today's the day and here's why. To kick things off, I don't find satisfaction in bashing people or businesses for the sake of bashing, this review is to shed light on the reality of parenting for those who either do not know or seem to have forgot.....hello there. My family & I drove in all the way from Georgetown for a relaxing lunch at Longleaf (where we have been before)....and that was quickly cut short.
After ordering food my 2 year old daughter for no reason decided to throw a tantrum (as many 2 years do) however I choose, as I always do, regardless where these tantrums take place in public or not - to ignore my daughters tantrums since I choose not to reinforce my daughters behavior by calling attention to it. That said her tantrums typically pass within minutes of me dismissing them, otherwise I take it upon myself to remove myself from whatever public situation we are in to avoid causing any disturbance to the surrounding guests. (Yes, believe it or not parents of the crying children don't find it fun, appealing or enjoyable anymore then the person sitting next to them does.)
However, today at Longleaf, the manager of this establishment: Pam Tise (pictured here) quickly approached our table (if I could guesstimate ...probably within less than 3 minutes of my daughters tantrum kicking in) to tell me my daughter is disturbing the guests & we need to take her outside or leave (mind you it is 99 degrees today, taking into consideration humidity .....) I informed Pam Tise of two things: it's nearly 100 degrees outside & my daughter is just a baby, she isn't accustomed to this heat (I'm a Texan native for nearly 40 years & I'm not even accustomed to this heat, you think a child is??) and mentioned (although I don't need to explain my parenting approach) dismissing my daughters behavior is what results in the behavior stopping. And in the event the behavior doesn't stop: I take it upon myself to leave. Simple as that. Furthermore, I worked in the service industry myself for numerous years - I get it, it's annoying, it's uncomfortable and unpleasant for guests - let me reiterate: it's the same for the parents as well.
Furthermore Pam Tise also came clapping back at me, accusing me of saying the "F" word at her, which was outlandish as I would not publicly disrespect someone in front of my daughter (however let it be known I have no issues with the "F" word, simply not my choice of language when being confronted in front of my child.) That said, I was disgusted by Pam Tise's attitude, therefore my family and I abruptly left.
***NOTE TO LONGLEAF OWNERS**** Please educate your managers on parenthood, namely Pam Tise - it seems like it's been a while since they have raised a child. Give the parents a hot minute to restore order before attempting to push out loyal customers so quickly. Second, I suggest retraining your management on Longleaf's mission, passion, and purpose that states, "serving approachable food without the pretense or price of fine dining...... with exceptional hospitality in an atmosphere of warmth, where everyone is welcome." --- today's experience demonstrated that mission, passion and purpose is FAILING as a result of YOUR management, namely Pam Tise and their accusatory, unprofessional and disrespectful behavior.
Rest assured - ya'll have our commitment we will NEVER be returning to your establishment again. We am not the first, and I am certain we won't be the last as long as Pam Tise or any of your management & service team treats your customers this way.