Ray F.
Yelp
I dislike writing 1 star reviews.
Crowded airport at dinner time. All of the other near by restaurants (non-food court) had lines and this place looked good from reviews.
Menu seemed simple and we ordered. After we placed the order and were paying, they were out of rice and order taker said they would substitute fries in a bit of a negative attitude between the employees. Okay, it was crowded and we were fine with that. I asked for extra ketchup for my fries and was told no problem. We paid and waited.
When they had our order ready, I asked if there was extra ketchup and could I get an extra sauce, was scolded by the woman working that area and told there was plenty of ketchup in the bag and extra sauce costs more. If I wanted more, I'd have to go back in line to order. Horrific service. The other customers commented as I walked away with the order to find a table.
The table area in the food court looks like they still had the COVID distance between tables and there were not enough tables. We walked around and found a man leaving a table for 4-6 and took that one. We felt guilty, but there were not any other tables available. The area is very large and open.
I opened the bag and there was no ketchup and no fries for the salmon order. My fish and chips had fries. Going back up to the counter, I was scolded that they told us they didn't have rice and they substituted fries. I showed the salmon didn't have fries. An eye roll and she took the container from me. Moments later she comes back and tells me they are out of fries now, but will have rice in a minute. - No apology, just sour attitude - 2-3 minutes later, the salmon with rice was handed to me. I asked for ketchup and was told angrily with an eye roll it was in the bag. I explained it wasn't and offered for her to follow me to the table to see for herself. She grabbed 2 packets of ketchup and off I went. A pilot bringing his order back up told me bad service was what this place was known for and he came back only because it was usually fast and he liked the food. His order was messed up, too.
Once back at the table, the negative encounter was much greater than the good taste of the food. I needed more ketchup, but it wasn't worth the attitudes of the employees. The fish was hot and flakey with a decent taste. A tip, watch out for hot liquid inside the batter when taking a bite as both pieces had it (water from the fish?). The fries were tasty, but not very hot. They might have cooled while getting the order corrected.
Airport food is pricey. Travelers are somewhat restricted to options and good service makes a good experience an airport. This negative experience did shape the additional 5 hours as we waited for our flight.