Roland L.
Yelp
So here's the story. Went to lululemon Pasadena to buy a Pacific Beach Hoodie. Took it home and tried it on only to notice the stitching caused the garment to pull right and off center when zipped. Was the last one at Pasadena, so off to SaMo lululemon.
SaMo lululemon is pretty awesome. They are always helpful, and this visit was no exception. As soon as I entered, I was greeted and asked if I needed an exchange. I explained the defect and the SA immediately pulled a replacement which was folded on the table. I tried it on real quick. It fit a little snug, but the zipper was centered and it made me look totally buffed out! Nice! I'll take it! ;-) I take the hoodie home and look at the tag, it's a Medium! Blasted! I really loved the way this jacket fit and looked on me, but I'm gonna have to wash it some time, and I'm sure it will shrink a tiny bit. But with such a tailored fit as it was already, I'd surely bound to rip it and feel like 'fat guy in little coat.' Oh well, time to take it back. :-(
Enter Beverly Hills lululemon. This wonderful boutique is located on the hallowed grounds of Rodeo Dr. As you roll up, you'll notice that curb side metered parking is brutal but not completely impossible. It's $.25 for each 8 minutes. Since you will be heading to lululemon, you may opt to park in the structure next to Williams-Sonoma. This structure offers two-hour free parking. Pull in, grab your ticket, find a stall, and off to lululemon across the street.
Beautiful people work here, I mean really, really beautiful people...and not only in appearance! They are super friendly. Engaging. Not snobby. Helpful. As I entered this boutique, there was a lot of hustle and bustle with several SA's assisting patrons so I walked right up to the counter and experienced the smoothest exchange transaction in my life. This tall blonde hair blue eyed beauty of a SA assisted me. She was cool and extremely down to earth. I explained my situation and she was like, 'no problem, it's not a trouble at all. I'll grab you a Large right here. Here you go. Would you like to try it on?' So, I tried it on. It wasn't the snug fit that I will miss, but it is the perfect fit nonetheless. So back to the register processing the exchange. More conversation and then exchange was complete. Quick and painless!
I wished every business managed refunds and exchanges like lululemon. Thank you for the perfect shopping experience. Congratulations! Beverly Hills lululemon, you are now my favorite. (I'm sorry, I still love all you lululemon locations, but you know how it is. It's nothing personal!) :-)