LUMA Hotel Times Square

LUMA was a perfect hotel for our weekend in NYC. We had 2 Broadway shows to see, and both were very close by. We only needed to take a cab one time our whole stay since everything we needed was so close. The staff were some of the friendliest we’ve ever experienced. Our room was very clean and the bathroom amenities smelled so good! The restaurant downstairs provided me with easily the best steak I’ve ever had, and again, very friendly service. We would absolutely stay here again!

We took our entire family to NYC for Christmas, a dream trip for our entire party. The decision to be here at Luma proved to be the best decision we could have made for our stay. The staff was so warm and helpful during our whole 6 night stay. The location is ideal for walking to a plethora of New York sites (such as Times Square, Bryant Park Christmas Market, the Theater District, and sooo much more), and a very close subway inlet for everything else. As an aside, we were able to watch them test the new Year's Eve ball at Times Square from our room every day. The Aperibar restaurant and bar was excellent and very accommodating to our party of 8. Breakfast each morning was a warm, friendly experience but, if staying more than a night, don't expect much variety. The food they offered was very good, day and night. Alina the robot is efficient and fun, and SO friendly! Everything was very clean and well kept, and very quiet hotel-wise. Of course, there was street noise, but that is part of the charm of being in New York. With 6 rooms to a floor, the quiet is almost guaranteed. You really would not regret a minute of staying at the Luma.

We just got home from our mini vacation. We can not stop talking about how impressed we are with this hotel. The staff was always friendly, welcoming us home after the day of sightseeing. We were celebrating our sons 10th birthday and the girls at the front(sorry I didn’t get her name) sent up the robot to our room with balloons and sweet treats as well as a birthday card for our son. The rooms were always clean, the bed was so comfortable. We were on the 9th floor facing the city and surprisingly it was very quiet! The hotel is very modern and well kept. The location was perfect as it was right in the middle of everything but quietly tucked away on a side street. We are already talking about when we will return. This will be our home away from home. Thank you for such a memorable stay! The Beveridge family

The location of this hotel is excellent. The street it's on is not super noisy so the experience in the rooms isn't too loud. We were really looking forward to staying here. It was underwhelming. The rooms are super small which we were prepared for but they are extra small - prepare (we didn't reserve the smallest room). The heater in the first room we were in was crazy loud. Engineering came up, inspected it, found tons of towels tucked around the area to dampen the noise (it didn't work) and advised moving rooms. We went back down and got a different room but they were less than friendly. The front desk is adjacent (on top of) the restaurant and bar and the noise level means they have a hard time hearing guests and vice versa. Our encounters with the front desk were so-so - they weren't rude but not friendly. Maybe it was because they were busy, but still. However, the valet/door people were all incredibly nice! A sliding glass door on the bathroom provides little privacy and no noise barrier - such an odd choice since ours didn't roll closed fully. It's not a terrible hotel but it's definitely not a super star compared to other NYC hotels I've stayed at.

My family visited NYC for Christmas and chose this hotel specifically for the double king beds, which were perfect for us. We also enjoyed a lovely extra touch when the robot, Alina, delivered some cute goodies to our room as part of a package, she even delivered a late-night food delivery. The location is excellent—super close to Times Square, Bryant Park, and multiple subway stations. The rooms were quiet and spacious, easily accommodating our family of four with two teens. The staff was incredibly attentive and friendly; my son especially loved being asked how his day was every time we returned from an outing. They were also extremely accommodating when my daughter got sick and we needed cleaning supplies and extra towels. Overall, the experience was absolutely wonderful and deserving of 5 stars. However, I’m giving 4 out of 5 due to a small but disappointing moment at checkout. I always mail postcards from the cities I visit and forgot to bring stamps with me (completely my fault). When I asked if the hotel could mail them—even offering cash for the stamps and the staff member’s time—the request was declined. In the past, other hotels have always accommodated this, with or without payment, so I was disappointed to have to mail the postcards from home in Texas instead. It’s a small thing, but it did put a slight damper on an otherwise perfect stay.

I stayed at the Luma Hotel for four nights in early January, and it was the perfect hotel for a New York City trip. The location is truly unbeatable, just steps from Times Square, Fifth Avenue, Bryant Park, and Rockefeller Center. Despite being so close to everything, the hotel is located on a side street that isn’t very busy, which made for a quiet and restful night’s sleep, something that can be hard to find in NYC. Check-in was quick and easy, and the price felt very fair for the location and quality of the hotel. The staff was extremely friendly and accommodating, always welcoming us back each day and making us feel at home. There were three of us staying in a king-sized room with a pullout couch. The pullout couch was surprisingly very comfortable, and I had no problem sleeping on it at all. While the room may feel small to some, that’s pretty standard for a New York hotel. The furnishings were modern, everything was very clean, and the room felt well maintained. The view wasn’t anything special, but we didn’t really care since we spent most of our time out exploring the city. The bathroom was great, excellent water pressure and quality name-brand soaps provided. The room technology was also very advanced and easy to use. There’s a bar and restaurant downstairs that we didn’t get a chance to try, but it always seemed very popular. Honestly, the only negative I can mention is that the towels were not very soft and felt a bit stiff and scratchy. Other than that minor detail, everything was absolutely perfect. This is a great hotel, and I would absolutely recommend it and stay here again.

The rooms were clean, mattresses were comfy, and the attendants were very friendly. They lost us at the breakfast. The food was cold, unseasoned and bland, and the bacon had a funky taste to it. I get that it's a hotel breakfast, but for $27 each there were so many surrounding spots where you could have gotten a coffee or sandwich for the same price or less. After paying for the "breakfast", we went around the corner and paid for another meal that was 100x more satisfying and one that we could keep down. I recommend this hotel and location, but skip the meals.

Our second stay here—and somehow even better than the first! This hotel is incredibly welcoming, warm, and genuinely friendly, with a cozy, peaceful atmosphere that makes you feel at home the moment you walk in. Everything is impeccably clean, quiet, and exceptionally comfortable, with thoughtful, accommodating touches throughout. The prime location is unbeatable and makes everything so convenient. After two wonderful stays, it’s safe to say this place is a favorite and absolutely our go-to whenever we’re in the area. Already looking forward to stay number three!

Amazing! From check-in to check-out, our stay was nothing short of fabulous!!!! The hotel is perfectly situated within walking distance to so many landmarks, restaurants, shopping, and theaters. The staff could not have been more friendly, welcoming, and accommodating. Our room was clean and comfortable. Maid service was on hand daily to replace towels and toiletries. The on-site restaurant was great - try the pizza! If I'm lucky enough to return to the city again, the Luma will definitely be my 1st option for accommodation.

Very well-located for the theater district and close to multiple subway lines. They were able to get me in my room when I arrived before noon, which is always a nice perk when available. There's not much of a lobby area, but there is a small bar to one side and the new restaurant (overseen by Charlie Palmer) is towards the back and definitely worth a stop. The rooms are fresh and new and quite functional; they're an average size for New York (read: smallish) but the space is utilized well. I wouldn't necessarily call them luxurious, but the bed is comfortable and there are very nice Times Square views if you go for the Skyline category. It's nice to have a mini-fridge that you can use to store your own items. The flooring wasn't my favorite -- it's not carpet and not vinyl or tile, but some sort of woven material that felt to me like that stuff you put under bathroom mats to keep them from sliding. The bathroom is well laid-out and gives enough counter space with a good-sized shower. There are only two elevators, but they are quick and never seemed to get backed up. There's not much on the immediate block of the hotel, but the surrounding streets offer plenty of dining and drinking places and the main grouping of Broadway theaters are within a 10-minute walk. The hotel doesn't offer a lot of "character," as they say, but if you are fine with something modern and a central location is important, then this is a very good choice.

As a seasoned traveler with over 2.5 million miles under my belt as a Concierge Key with American Airlines, I have had the privilege of experiencing hospitality across the globe. Yet, my recent stay at LUMA Hotel Times Square in New York City on a family vacation stands out as an exceptional highlight in my extensive travels. On arrival, we were greeted with warmth and professionalism that exceeded my expectations. The staff, embodying the epitome of courtesy and hospitality, made us feel not just welcomed but genuinely valued as a guest. Their attention to detail and dedication to ensuring a seamless experience truly set them apart. The facilities at LUMA Hotel Times Square are superb. The rooms offer a perfect blend of comfort and modern luxury, with every amenity anticipating my needs. Though within a block of Times Square, no street noise audible in the hotel room; and black-out shades always a plus! Location-wise, it doesn't get any better-walking distance of some of the city's most iconic attractions, theaters, and dining establishments; and with 3 metro stops with 3 blocks and Grand Central Station 6 blocks away. And all at a very reasonable price-I have paid twice as much for lesser hotels in NYC. My new go-to hotel in NYC, for personal and professional travel.

Stayed here for a work trip because my boss was also staying here and he recommended it. It's been recently renovated and is located a few blocks from Times Square. I was impressed from the moment I stepped into the hotel to the moment I ended my stay and left the hotel. The service was top notch all the way. My room was perfect. Everything was clean and tight. The closet included bathrobes and slippers with the hotel logo on them, which I didn't need on this trip because the heat index was near 100! The cleaning staff left me chocolates every day, the manager left me a message to ask if there was anything I needed to let them know, and even in noisy midtown, I slept well because the window blocked out the noise. I would gladly stay here again and highly recommend it!

Luma was wonderful! Our family of 4 (with two teenagers) stayed for two nights. The two king room was a perfect fit! The shower was lovely and the room was super quiet. Even the kids were shocked at how well they slept. The hotel's location is just outside of Times Square and a hop from Bryant Park. It is truly a great location. The staff were super friendly. We grabbed Joe's Pizza which is a 2 minute walk and ate lunch in the lobby at the window table. We utilized the parking package. At the end of our stay our car showed up via valet within 15 minutes of request. Great hotel, our teens even got a kick out of the robot butler. I would definitely stay at Luma again! Shout out to Deborah at the front desk and the welcoming doorman whose name I did not get. Go to Luma!!

Amazing location, amazing staff! Clean, comfortable hotel room. Just an all around five star experience. Close to Times Square but not right in it so you don't hear the loudness . Close to broadway . So glad we chose to stay here. I did not expect that level of top notch customer service from an NYC hotel and was pleasantly surprised.

Rooms were decent size for NYC. The service was excellent. This is a small hotel, but the lobby is laid out well to allow for comfort and convenience. Highly recommend.

Love this hotel. We just spent 6 days in New York at Hotel Luma. It was a great stay. The hotel is smaller, has 6 rooms each floor and is very quiet and super clean. Everybody is super nice and very helpful. Starting with Rocsteve who helped us with the luggage and car all the way to housekeeping. At one point we needed something and literally 60 seconds after hanging up the phone they brought it to us. The location is awesome too. Right by Bryant park and Time Square. I can highly recommend this hotel and can't wait to stay there again.

Made reservations in March for the last week in June. According to my conversations with Hotel personnel my reservations included a $75 drink credit and breakfast included. Upon my arrival on June 24th I was informed that breakfast was not included. That added over $20 a person to the bill for each of 6 days. That added $1,200 to my bill, obviously a major expense. I had reserved 3 rooms for those 6 days to house 10 people. It was a huge factor in my selection of the Luma Hotel. I even offered to take a $400 return rather than the $1,200 I was truly owed. So please get the deal in writing. I was told they recorded their reservation calls but would not listen to the recording or allow me to. The hotel itself was nice and service was good except for ice. Had to get it delivered to your room as there was no ice machine on the floor.

Nice new place. Great location if you don't mind Times Square. Cozy, clean, comfortable. The services was really great. I was stranded an extra night due to weather, and the staff worked with me to re-book an extra night at an attractive rate and made sure I was comfortable. Cute little restaurant/bar area that I didn't get a chance to take advantage of. I suspect I'll be back.

I would give Luma Hotel In New York no star ratings . Do to their lack of greediness. I was unable to check in as planned on July 17, due to weather issues and ask if I could be accommodate for another day they denied. I had paid 2800.00 and I have not yet learned if they will take consideration to refund my money yet.How can a place that has no lack of respect for people have a 4 star rating.

Nice new place. Cozy, clean, comfortable. The services was really great. I was stranded an extra night due to weather, and the staff worked with me to re-book me for an extra night and made sure I was comfortable.

This hotel was great, but there were a few small things that I thought were lacking. Pros: Great location. Just down the street from Bryant Park and there was a holiday market going on. They will hold your bags for you if you get there before check in time. Rooms are very modern. The shade for the window has a switch on the wall. There was a doorbell for the room and coordinating lights to let staff know if you wanted your room made up. Nespresso in the room! Bathroom has a fog less mirror! A robot brought us our DoorDash delivery! Cons: The street in front can get some loud traffic at night, so if your room faces the street, prepare for a lot of horns blaring. Pillows were just ok. There were five pillows on the king size bed and all of them became flat after laying down after only a few minutes. Not enough counter space in the bathroom. But to be fair, I'm sure our room was meant for a couple or single person, not two girls with lots of toiletries. Shower head was too high up for us to adjust any settings. Didn't vacuum during turn down. There's no carpet in the room, so it can be very noticeable if there are crumbs dropped on the floor. No microwave in the room. We would have eaten some of our leftovers if there had been a microwave available. Bathroom door is a frosted glass sliding door, so no lock, no sound proofing, no privacy. And there is a full length mirror on the other side of the door. Several times I'd be in the bathroom and see the shape of someone at the door (using the mirror) and wonder if I can see them, can they see me?

It's not often I write yelp reviews anymore but I felt so compelled to write one after our wonderful recent stay at the Luma in New York! Here were a few things that really stood out to me: - Customer service : the staff was friendly, attentive warm, welcoming and helpful. I'm sure they interact with many guests daily but it felt they were really looking after each guest and doing their best to take care of them -Alina the robot! She delivered a cute robot plush to our room for my daughter and can deliver different items to your room. -Early check in: we took a red eye in and arrived before the check in time, luckily after calling ahead and the day we arrived , they allowed us to check in early so we could get some much needed rest after long flight and ride into the city! The room was clean , quiet and comfortable also. -Location: I normally don't ever choose hotels in Times Square but luma was so central and close to the theaters and easy and felt safe to walk back to at night. There was a whole Foods across the street,Bryant park, and several cafes and eateries we went to. Very close to the subway Station -The personal note the staff left: I had mentioned when booking that this was my first trip after becoming a new mom and the staff left a very sweet note and gift for me. I thought that was so thoughtful and personable! Luma changed my mind about not staying in time square and is my new favorite hotel in NYC! Thank you to the staff for a lovely stay.

Excellent option if you need a hotel in or near Midtown. The desk staff were friendly, the room was modern and comfortable, and the room was surprisingly quiet on a Thursday night thanks to thick windows and not being right on an avenue. I was nervous about my room being right off the elevator, but it wasn't a problem. My one recommendation is that they offer a warning in the bathroom that the lights are on a timer. I turned the lights on while getting ready, and I guess I took a while because the lights snapped off while I was finishing up my shower! There's a built in night light in the bathroom, so thankfully it wasn't pitch dark.

Our stay here was great. The staff made us feel like their cousins, that they liked, coming to visit. They gave us great sites to see and places to eat. They made the room special for my friend's birthday. There is also a daily (not Sunday) complimentary Sangria. This will be my go place to stay. Literally walking distance from most things New York!

I booked this hotel based on the amazing ratings it received. When I initially walked in, I was confused as to how of all of the gazillion hotels, I chose this one. It was such a tiny entrance, I almost missed it. As my stay began to unravel, I see why people rate it so highly. It's a newly remodeled/ built smaller boutique hotel. The bathrooms are new tile and glass, the rooms have like a bamboo floor instead of nasty dirty carpet. The outlets are all pre wired with USB access, it's got like the smart sensing lights and shades. It reminds me of the modern hotel rooms in Vegas. Except in New York! The service is amazing. The receptionist was very sweet, very welcoming and it felt genuine. Every time I had to walk in and out the doors, their people would open the doors for us. I think the excellent service is definitely a distraction for being such a small hotel. They don't have a gym but are contracted with the gym down the street. They have a great bar/restaurant area in the main lobby which is very inviting. This hotel is off of Times Square a block so not as much street noise but still lots of hustle and bustle. My room is right next to the elevator and it is very noisy. There's a stopping sound that may drive me crazy. They offer a noise machine for a reason, not because they're that boujie.

Our family just checked out and we had a wonderful stay. The room was clean and modern , and the beds were comfortable. Being in New York, the rooms weren't huge but they maximized the space in the room with these stylish built in hooks on the wall to hang our bags as well as a built in bench. They also had a white noise machine that we took advantage of while sleeping . They told us of a cute robot that can bring amenities up for us but we didn't get a chance to use it. We booked direct for our stay and got a 75 dollar credit towards food and used it for yummy desserts . We were bummed that we were too busy on our stay to take advantage of the complimentary happy hour food and drinks. Lastly what made our stay special was the hospitality of the front desk and bellhop (Roksteve). Roksteve would greet us each time three of us came in and left the hotel with warmth . We would not hesitate to stay here again.

Loved this place. My Fiancé and I were visiting NYC to spend the NYE, just like a once in a lifetime thing to check off our bucketlist. We stood for hours in the crowd and eventually gave up and decided to walk back to the Airbnb. On our way back we were Very Lucky to find this spot. Ortzi restaurant located in Luma hotel. We checked with the receptionist and they said there was a part going on and the entry fee was 100$. We paid that to get into this place and get unlimited drinks (bartenders were amazing and made you the top fav drinks) with buffet tapas ( charcuterie, very small plates). This place has nice restrooms. The music was just amazing ( cos I love love spanish music). At midnight they offered us champagne and we were able to walk out with it and toast to the ball drop view ( that you can see in the picture) Was definitely worth it, loved the overall experience. Than standing outside in the cold admits the crazy crowd and barely getting the view.

My family of 3 just had a great 4-night stay here. While it's perfectly situated for Broadway show-going (we walked to and from ours and felt safe doing so, if a little overstimulated, lol) and general Midtown exploring, it's also far enough removed from the action that it's pretty quiet, especially if staying on an upper floor like we did. The lobby bar (with its much appreciated free daily drink for guests) is also a great respite from Times Square hustle and bustle. Other locational pluses: Whole Foods at your doorstep, Maman bakery next door, Breads kiosk in Bryant Park, Zucker's Bagels around the corner. The room itself, a typical NYC (read: smallish) size, was comfortable, clean, well laid out, and stylish. The switch-operated wall shade with blackout and sheer options was a nice touch that allowed us to enjoy the city view without feeling on display. And our daughter loved her special delivery from Alina the robot! The only negatives were that the hair dryer in our room was due for replacement (barely functioned) and the mattress on the main bed could be better. Look no further than Luma if you're considering a Times Square stay!

We had a wonderful four-night stay at Luma! -You cannot beat the location for easy access to the train, Bryant park, Broadway and more. -Our room was spotless and the hotel appears to be newly renovated throughout. -The two queen beds were comfy and preferred over the usual full size since each night one of us parents shared with our 6 year old. -The room was soooooo quiet at night which is pretty amazing considering the location and awesome for a great nights sleep after long days of touristing! -It's a small hotel and while the lobby and bar area are tiny, we found the feel to be super welcoming. -Lastly, and most importantly, the staff were INCREDIBLE! You can tell they want you to enjoy your stay. Everyone we interacted with was wonderful, but Akeem and Iris were real standouts. They went out of their way to give our son such a memorable stay and always brought a smile to his face. This place is a gem and I fully recommend!

We just got back from a 3 night stay at the Luma. We were so pleased with our stay I had to come write a review. From our first moments we felt welcome. we checked in and requested foam pillows. 2 staff members were at our room to make the change before we even unzipped our bags. the evening of the first day we came back to find a bottle of wine, maroons and a hand writing note wishing us a Happy Anniversary and wonderful trip. We only mentioned our anniversary in passing. They took the time to listen and make the special gesture. We requested a room in the back. it was so quiet! yes! In the middle of midtown. room was clean and beds were very comfortable. They called 2 times to check on us as well. it's not a big hotel and I kind of liked it better. great location. We would definitely stay again!

This is a great hotel in a great part of town, near Times Square and Bryant Park. What I love about this hotel is that it takes no time at all to get from the front door to your room. I hate wasting time walking through a lobby. The staff are extremely friendly and accommodating. The room rates are very fair for the size of the room. The rooms are very large for NYC. The quality of the room is wonderful. Bed/TV/Closet/Bathroom everything. Due to COVID, we could not take advantage of the restaurant or bar. The hotel is near Joes Pizza, Whole Foods and Bryant Park which has many activities to take advantage of. I look forward to staying at this hotel again.

If I could give more stars, I would. This hotel was amazing. Great location (right in the middle of everything) , clean, and new. The bed was so comfortable. I've stayed at many hotels in NY and this one exceeded all my expectations. They provide a bathrobe, slippers, and an umbrella (it's the little things). The bathroom was spacious and the room had electronic powered window covers! I could go on and on but I'll let the pictures speak for themselves. Stay here if you can. You won't be disappointed.

We arrived to a crazy scene on the street- there were no cones to indicate not to go down the one way street. Our car got half way down the road then completely jammed in with construction workers yelling at us to go back. It was no bueno. Jonathon (perhaps the concierge?) sprang into action like a superhero. He ran out and got our car out of that jam and parked safely in a garage. He also found us masks which we had forgotten. Negesti continued helping us in the lobby- having down pillows switched out and checking us in early. I cannot say enough about the Luma team. That kind of customer service is actually shocking. We will be back!

I haven't stayed at smaller hotels that much, but after staying at Luma, I might have to reconsider. I loved that that you can build relationships with the staff, they remember you. Super awesome staff, they helped me with everything. Rooms were spacious. Great location. Highly recommend

So far so good! Just checked in with my husband, 4 kids and niece. Everyone has been impressed with how friendly the staff is and they all love the rooms. And what a nice treat- free sangria!!!! Who doesn't love sangria- and it's complimentary. These small things really take a trip from good to great!

Great place, great location, great staff, very nice room. Bar area comfortable and drinks were also very good. No complaints. We had a wonderful time and would stay again without hesitation.

I highly recommend Luma Hotel!!! I planned a birthday trip to NYC with my girlfriends & the Luma Hotel couldn't have been a more perfect place to stay. Upon arrival my girlfriends and I were greeted and taken care of. The front desk was very helpful, whether it was locating a bar, finding somewhere to eat late night, & just chatting while we waited for an Uber. My girlfriends and I booked a Double Queen Room. The room was clean, and the lighting in the bathroom was amazing- perfect for doing makeup! The highlight of the room was the tv. We were able to connect our phones through bluetooth to play music while getting ready. The Luma is also located in a great area. Majority of our activities was walking distance or a short Uber trip away.

Nice boutique hotel. Friendly staff, clean rooms, king size beds, close to Time Square and midtown. I would stay there again.

We went here for a Friday night before Christmas as my husband has never been to NYC at Christmas time and lets face it, thats the most magical time for NYC. The hotel not even a Block from Bryant park. This is a lovely Christmas Market everyone should go to once. The staff was always super helpful from the lady who checked me in and helped me with the wi-fi to the bartender who gave us our free sangria 5 minutes early so we could make our play, to the people who always seemed to be at the door when we would walk up to it with packages. Would 100% stay here again

Decided to grab one drink in the area after work and the coziness of the lobby and music had always caught my eye. Unfortunately to access the bar which is open to public my party of 3 had to get through an extremely rude gentleman at the front desk who almost did not allow us to the bar just because we asked where the restrooms were to use first. The guy followed us telling us we were not allowed to use the restrooms making us uncomfortable and presuming we wouldn't use the bar but my friend needed to go first. He eventually gave up, we took seats at the bar and the man whispered to the bartender to check on us making us put out our IDs and pay our tab right away. After a sangria (not particularly good but strong) , and a closed tab, we left the bar and in a calm manner told the man he was extremely rude upon our arrival. He did not apologize and wanted us out of the building instead = terrible manners, a bar review and an instant turn down for any recommendations. 3 Stars just because it was the experience that disappointed us. The facilities were clean and cozy regardless.

Wonderful stay for my 70th Birthday. Conviently located near the theatre district. Comfortable well appointed room, king size bed, well stocked fridge, nice shower They had a note with chocolate candy wishing me a Happy Birthday.

For the most part we had a very pleasant stay with just a few minor (or maybe not minor to some) issues. First, the hotel location can either be fabulous or not so fabulous depending on what you are looking for. It is just a few blocks from Times Square on a less busy street, so you are close to things like Broadway, but not right smack in the insanity. For us that was good. It is still a VERY bust area of town and for some that may make the location bad. Keep that in mind if you are looking for a more quiet neighborhood. Our arrival was great. We arrived around 4:30pm and the doormen helped unload and get us into the lobby. The lobby is small, but well decorated and clean. The restaurant Ortzi is located in the back and you can see the little robot Alina hanging out behind the desk. Check in was smooth and front desk staff very nice. Our room was ready and we received what was expected - a higher level floor suite. The room was very nice. It was clean (a few small stains on the carpet, but smaller that a quarter and hard to not end up with on light tan carpet). We have some severe allergies in our family, so I have to wipe down surfaces in hotel rooms that we will be touching, so when I say clean, I mean it is really clean because I will see if I wipe up dirt and grime. After a few days I did notice there was a little spot of mold in the shower edge floor, but it is a shower and preventing a little mold can be difficult. The beds were ok. Not uncomfortable, but I felt like ours was a little lumpy making my back hurt. Housekeeping - well, the room was super clean, so that says good things about housekeeping. We ran into a few small snags with them though. On the first day, we asked for the sofa sleeper to be made up and turned down for our kids while we were at dinner. We left our west coast home at 3:30am with 2 young kids, so as you can imagine we were all pretty exhausted. When we returned from dinner the sofa sleeper was not unmade. No problem, I'll just pull it out myself. Well it had no sheets and there were none in the room. So we called and asked for some. Took almost an hour to get sheets and I finally went down to tell the front desk in person. This happened the second day too when I asked for extra hand towels. So seems the communication with housekeeping for certain requests is a little lackluster. Otherwise, they did great. The robot feature was fun. My kids really enjoyed the delivery of little treats here and there. Staff was helpful and nice our entire visit and the rest of the hotel grounds were well kept. The only other thing to be aware of that is not the hotel's fault, is that if you are a light sleeper or need to sleep early, maybe request a room that does not face the front Street of the hotel (no idea what the back of the hotel faces). There is a little court yard across from the hotel which provides a gorgeous view from the rooms facing front. However, on Tuesday until 10pm and then on Friday until almost midnight (when we had to get up at 4am for a flight) there was a band playing LOUDLY on the other side of the courtyard. Even on the 26th floor with a sound machine blaring and ear plugs, we could not get to sleep over the music. It was terrible. Again, not the hotel's fault, but be aware if there is any chance you need to get to sleep at a certain time. As far as traffic, I could only occasionally hear a siren over our sound machine. So in that regard, the 26th floor is fabulous for standard city traffic. Even so, if I needed to stay in NYC again, I would stay at Luma again just maybe on the other side of the building.

Wonderful hotel with an excellent location. We did a quick one night stay to get in a NYC trip before summer ended. We arrived well before the official check in time but we were pleasantly greeted and although our room was not ready, our bags were tagged and held securely by Irving who couldn't have made it all easier for us to be on our way to enjoy lunch in Bryant Park, a stones throw away. The location really is hard to beat. Having Whole Foods and a Pret a Manger at the corner was an awesome convenience. We grabbed drinks, take out food and necessities a few times each day. We loved being able to hang out at Bryant Park and take in the sights and sounds in the evening and early in the morning. Everything is so close by. Although we reserved a 2 queen room we were pleasantly surprised that we were upgraded with 2 kings - which was the icing on the cake!! Traveling with two kids is difficult in a hotel room and having a little extra room for them to spread out to sleep really made a much bigger difference then I would have guessed. Awesome customer service to automatically upgrade us!! We checked out early, Irving again held our bags which allowed us to have another day of sightseeing. We returned in the afternoon traded our bag tags for our bags and again Irving was there to see us off! Great employee, great staff, great location and pretty cool view from our room to boot!! We will definitely recommend and return. Thanks to all at LUMA for a wonderful visit!

I loved our stay at this hotel. The staff were super helpful and friendly. I ordered some in room dining from their butler service and loved the robot delivery system. The rooms were modern and clean and the housekeeping staff were efficient. Would totally stay there again next time we visit nyc. The location is right in the middle of the bustling Times Square area, but the noise of the streets are kept out of the rooms.

We stayed here for five nights during a recent Thanksgiving trip to NYC and had an amazing experience. The staff was super helpful and friendly, graciously answering all our dumb tourist questions and giving us insight to their city. The hotel is clean and well kept, with staff who attentively meets our needs. We had four people in a single room, which could have been disastrous in the typically small NYC rooms. But the rooms at Luma gave us the space and amenities we needed. Small features like coat hooks, a Nespresso machine, underbed storage, refrigerator, a sound machine, really comfortable mattresses and lots of USB plugs made our stay very comfortable. The rooms had all been recently remodeled and nicely appointed, including non-carpeted floor coverings (that my wife really appreciated). Location proved perfect; a two-minute walk to Time Square and one minute to a major subway station and Bryant Park. From our room, we could get almost anywhere in Manhattan within 30 minutes. Pricing was very competitive; not the cheapest we could find during that time, but far from the most expensive. The small added features, friendly staff, cleanliness of the room and location easily justified the added cost. We loved it and plan to come back soon.

My new favorite hotel in the city! Luma Hotel, how many ways do I love thee? Let me count the ways... 1. The Location- A few blocks from Grand Central one block from Times Square. This spot can't be beat. 2. The Staff- Everyone here aims to please. From Dario at the front desk to Nicole in Ortzi and everyone in between. 3. Double King size beds! Unheard of in NYC. Plenty of room for 4 girls to share. Makes it quite a bargain too! The beds were extremely comfortable too! 4. The shower.-great water pressure from the rain head shower. 5. Robes and slippers for all 4 of us. Made it feel like a spa retreat when we were in our room. 6. The hotel is green. From the floors being made of recycled tires, to the automatic AC shut of and turn on when you leave and enter the room. 7. The darkness of the room in the morning. After a late night on the town you don't have to worry about the morning sun waking you up at the crack of dawn. The double king rooms have a window that faces the wall of the next building. It is covered by a panel that matches the room wall. Without the lights on, even in the daytime it is completely dark. If you want a room with a view you can get one, just not with 2 kings. 8. Early check-in/ Late check-out. We arrived early and were offered a room even though we had planned on just dropping our bags and going. Also we were offered late check out. 9. Nespresso machine in the room. Need I say more? 10. The compactness. With only 6 rooms per floor you are always close to the elevator. After walking all day it's nice to get right into your room. Surprisingly it was really quiet too. I never heard neighbors or the elevator. I could really go on about this place. Normally I like to try new places whenever I'm in the city, but for hotels I am stopping at Luma every time! Thanks again, I can't wait for my next stay!

I have to start with the service as it can't be beaten. The doormen make you feel like you are staying at the...wait don't need to use any other hotel's name because LUMA is where it is at. The doormen, the front desk staff, and even a robot take great care of you. And the LOCATION. The location sits between the hustle of Times Square that the Awesomeness that is Bryant Park. You are also within a block a 2 train stations that can get you anywhere. Did I mention we were traveling with 9 and 7 year olds? This was great for them too. Whether are you looking for business, couple, or family travel, this place is top-notch!!

There are few things that one expects in a hotel, comfortable room that is clean with all basic amenities. An attentive staff that is helpful and courteous. This place has all of that plus more! It's perfectly located in the heart of Times Square, shopping all around it. Easy access to the transportation, has its own restaurant and a bar but also plenty of choice around, cost is reasonable and a cute robot for your door delivery needs.. I really can't think of much more...

Had a really great stay (my second). I came into town Sunday evening, which was the night of the storm. I got in late because my train was delayed and I was starving. The restaurant was shutting down and the bar didn't have anything that I could really eat (due to personal dietary restrictions). I asked the floor manager, Noah Smith, who was working at the bar, if he could ask the restaurant to prepare the garlic shrimp appetizer from the restaurant menu, which he did without hesitation. He also gave me a complimentary glass of sangria, despite the fact that the time for the complimentary wine had passed. In short, Noah made what had been a stressful day a little less stressful. The room was perfect and I had a nice, restful night after my meal. In short, the personal service made the visit all the better.

Pleasant hotel near Bryant Park and New York public library. Clean room and amiable staff. They held our bags for us after check out so that we could relax before a later flight. One sangria is complementary per guest after 5 PM. Room was clean, quiet and comfortable.

Great location, clean room, good staff(everyone, especially the housekeeping staff and doormen). The nightly rate was a bit high, but Will likely stay there again.

I wish I could give this place 100 stars! My husband and friends took me here for a surprise 30th birthday trip. We booked one of the suites and it was wonderful! The place was clean and kept up very well. The staff was super accommodating (even when my friend left her luggage at the lobby bar!). Location is on point, as soon as you walk out of the hotel you have a ton of different places to explore. Whether you make a right and head to the parks, or make a left and head into station square, you can't go wrong! We would come back...

Had a great experience and loved our visit. Luma is conveniently located near Times Square and subways. Everyone was extremely pleasant and professional. The room was a perfect size and very comfortable! The only negative is they had some sort of water issue during our stay and the work was done throughout the night on the floor above us:-/

This is a modern, sleek hotel steps away from Times Square. The neighborhood is a little spicy and homeless people as well as a smell of urine was redolent. The hotel is clean and quiet. The bed and sheets were just so comfortable and clean! The bathroom is large and conveniently situated. There is enough light and fixtures to get the right illumination. There is zero view but that was not important to us. Only suggestion would be to have more towels with every service! It left us trying to share. No other complaints!

The hotel location is great! The rooms are clean and kept well. There is a blow dryer with a diffuser, an iron and ironing board. There's a nice little Nespresso but there's hardly any counter space. There should be a microwave but there isn't. The mini fridge is very small. I suggest bringing big Ziploc bags so you can transfer your food that's in boxes into the fridge. There's only one tiny trashcan in the bathroom. The room is small so trash adds up fast and there's nowhere to put it. The guest service is horrible! We were told that they'd call or text us when our room was ready. We sat waiting in front on them for 2+ hours and I finally asked if they knew when it'd be ready soon and the same lady who previously told us she'd call us told us "It's been ready!" No biggie.. just an overlook of the guests who've been staring at you for the last couple of hours. Letting that go we get into our room and want to rest and our TV wasn't working correctly. We asked for them to fix it. The men came up to our room and said they had to call someone and they never followed through. So we said something again and no one even came to our room. If I didn't have Netflix on my phone I would have threw a fit but I didn't want to embarrass my soon to be fiancée. The 2nd night we needed more pillows (theirs are nice just very limp) and another blanket because I like my own. The same lady told us they'd bring them up, we waited until 11:00pm watching the broken TV and just went to bed. I'm still waiting on my pillows and blankets and tv to be fixed and it's my last night. I gave up. Also the elevator situation is a mess. We normally wait 5 minutes for an elevator and it's full. The doormen stand there and have only opened the door for me 3 times this entire week! The plush robes they claim to have on their website feel like sandpaper and they are so small they wouldn't fit most men. I'm a size 2 and both of the robes fit me perfectly, my fiancée couldn't wear one and they'd be tight on an average woman. Better luck to you if you come, if you just want a nice location and clean room then it's great but if you're looking for hospitality good luck.

Front desk attendants are nice. But other employees are kinda rude. We stayed there for 1 night, and i was surprised when we were sleeping, HOUSEKEEPING ENTERED THE ROOM. We only ordered 2 keys, for me and my companion. So guess how surprised we were when the housekeeping entered, and it was mid day( around 3-4pm), maybe they're expecting that no one's in the room? Idk, but its creepy and its an invasion of privacy. Other than that, the room itself is pretty. Bc of that incident,i couldn't sleep at all at that place, and its kinda expensive.

I just stayed at LUMA Hotel and it was amazing! My girlfriend and I wanted to stay somewhere nice and right near Time Square for our first time visiting New York, and this was a perfect location. You have everything you need right near the hotel which makes it easier. We took a red eye and arrived at the hotel around 7 AM which was way before check in, so no rooms available. Missy at the front desk was able to get us a room after waiting for a little while, which was still 5 hours before check in! The room was so new and clean, amazing views if you do the skyline room, and the staff is so accommodating. Aside from the room, the restaurant in the hotel has really great food as well. They also come around in the evening and give you chocolates and ask if you need anything which I thought was so cool! Definitely returning to this hotel when I go back to the city.