Jay S.
Yelp
Food is a 3 since covid,
but unfortunately service is a 1 (one). -
because other than the cook who prepares the food,, there is basically no service, in my opinion.
Food- Known for healthy options, the vegetables are usually their main draw. On the day we visited, most were good -however, the sweet potatoes and the spicy avocado sauce were mashed or blended to a paste The mixed veggies had many green peppers The green beans with onions were good.
You choose a base, topping, and sides so you can go vegetarian if you like, or do a meat or chicken topping.
SERVICE 1/5 practically Non-Existent. Although the website says you can order online, we did not read anywhere that you can ONLY order online-even if you are physically at the restaurant. There are signs when you walk in that say to download their app and order. With 6 people, ( servers? ) chatting behind a counter 12-16 feet away-No one spoke to us. We had to download an app, then order and pay online. One person did ask after a few minutes if we wanted to use a credit card -too late to be helpful-then he walked away before we could ask questions. No one acknowledges receiving your order. No one notifies you when it is ready.
When the food is ready they do not deliver it to you. They set it on a shelf inside and you check periodically to see if your foil box is ready. No questions asked about whether there is anything else you need. Servers behind the counter continued to chat and ignore us. (Even delivery services put forks snd napkins with your food- not here)
I can totally understand how this system developed because of Covid and people social distancing-but Other restaurants have managed to develop a system behind plastic sheeting & requiring masking for both servers and diners, and were able to continue communication.
In my opinion , if you are 12-16 feet apart and both masked, servers could greet you when you enter, ask if there's anything you need help with, or if your food is OK --without being contaminated.
Our experience was - this was much like buying a deli meal in a grocery store where you don't see the people making it ; they don't talk to you; you pick up a foil box with food; and you just pay, basically, like self-checkout at a grocery store.
A Couple near us had difficulty with the app on their cell phone and had difficulty getting the attention of the pre-occupied servers to let them know that they had a question. Since I have past experience being a waitress,, I usually tip very generously, but I actually wondered how the servers could expect a tip when basically all they had done was put the cooked. food in a foil pan. No beverage refills ate offered.
You get your own beverages and your eating utensils. You clean up your own table and dispose of your own trash.
Facility: I Do appreciate that they have managed to have outdoor tables during Covid.There are a few umbrellas and some tables are shaded, And there's a small covered porch area. Parking is somewhat Limited and very tight quarters.