Reva R.
Yelp
Today was the first time I tried this bakery. I had read very nice reviews about their baked goods, so I was looking forward to finally trying Mah-Ze-Dahr Bakery, at the East Side Location at THE HUGH, located at Lexington Avenue and East 53 rd Street.
I was very disappointed with the Signature Bar. Mine was extremely dry. You can see my photos. I had also bought a chocolate brownie. I had asked the nice person helping me whether the brownie was cake-like. She said it was more fudgy, so I was happy with her answer, because I was in the mood for a fudgy type of brownie. Sadly, I was also disappointed with the brownie because it was more cake-like than fudgy. If you have ever baked brownies, you know the difference.
I posted a check-in with a single photo of the very dry Signature Bar and comment, but I decided to go back to the bakery to ask what the Signature bar was supposed to taste like. I explained that my Signature Bar was very dry. I also told the woman that I was disappointed with the brownie, too, and asked if we could do something about it. I had to ask because the woman said, "well, I can let the manager know"...I had originally asked to speak to the manager when I had returned, but was told that the manager WAS NOT THERE. ****. I really wanted to try something that I could say something good about.
****And this is where the importance of good customer service training, which includes LISTENING (!!) plays a critical part in any business. If a customer takes the time to come back to your business to tell you that they are not happy with your product, the smart business move is to try to see if there is something you can do to have a happy customer.
So the ideal customer service conversation should have gone something like this:
BUSINESS: I'm sorry if you didn't like this particular product, would you like to try something else?
BUT THIS DID NOT HAPPEN. Instead, I had to ask if there was something we could do about it. And the nice lady at the counter offered a refund, but, I explained that I did not want a refund, because I really wanted to try a baked good that I could say something good about. (This was a hint that I'd be telling someone about the baked good...and with lots of people doing social media, including YELP REVIEWS, businesses should be atuned to that). And so, I asked about the carrot cake, AND the woman behind the counter said that it is good, AND a lot of people like our cheesecake.
I said, okay, then I'd like to try the cheesecake. A slice was carefully put into a beautiful, deep blue, navy box. I ordered my iced caffeine-free FRUIT tea, and walked back to my table here, inside THE HUGH.
HERE IS WHAT I LIKED:
1. The beverage- caffeine-free, fruit, iced tea.
2. The beautiful deep blue navy box that the cheesecake was put into. I LOVE the COLOR of the box and the coordinating matching deep blue bakery-tissue paper inside. LOVED ALL OF THIS--the packaging.
3. Well, as for the cheesecake, it was ok. I am a Junior's cheesecake fan. So, if I had a craving for cheesecake and couldn't get to Junior's, or a place where it is sold, THEN, THIS WOULD DO.
For me, my three tries of baked goods were enough. I doubt I shall return to Mah Ze Dahr bakery.
For me, the only thing I would enjoy again would be the caffeine-free, fruit iced tea.
BUT, THIS IS JUST MY OPINION. I would suggest that you try the bakery yourself, and YOU DECIDE. Today is Wednesday February 22, 2023. Maybe it was just an off-day. That can happen anywhere, anytime. There have been MANY GOOD REVIEWS, so try it yourself, and post your review with photos. I shall post my photos now.
