Hening Liu
Google
I would say I expect better service at a Michelin 2 star restaurant, based on the experiences I had in other Michelin restaurants. We had dinner at New Year Eve in this restaurant. And we spent around 907 euros in this restaurant.
In summary, food tastes are good. But I want to point out below issues I had for my dining experience:
First and most important one: for the dish “blue lobster”, I found and ate one lobster shell in the dish. This is very dangerous: it can damage your tooth and even your throat/stomach if you swallow. So I pointed this out to the service staff, after long time waiting, finally the service manager came. The first reaction of this manager is, (here I quoted what he said), “this is normal, it is fresh”. —> this answer shocked me… I don’t see the logic, freshness is irrelevant here. Even not fresh lobster can have shell, this is more about their food handling, this remaining and hidden shell in this dish can cause serious issues. And their first response is “this is normal and it is fresh” ??? The manager in the end apologized about this and said to give us free champagne as compensation. But I’m not comfortable with this whole process.
Second, the major service person who served our dish, became more and more sloppy when introducing the dish. In the end, he even did not finish one sentence when serving me the dish😂 I mainly used the new year eve menu as my reference.
One last small issue is that when we asked if the water or sparkling water is complementary in our booked menu set, one of the service person said “yes”. But in the final bill, we found it is not complementary. So we want a clarification. But the manager attitude is quite impatient, saying “this is impossible, I give you free champagne, but not free water”. —> the champagne you gave, is due to the poor food handling and your apologies. We already spent 840 euros as dinner reservation, do you think we really care about 20 euros of water?? So I lost patient and don’t want to argue anymore. The manager saw me and then said he will wave the water.