Fer Rivers
Google
This has to be the most abysmal dining experience my family and I have ever endured, and it all boils down to one individual: Eric, your cashier at Makinomo. My family has been loyal patrons of your establishment for what feels like d many years since you opened. We've celebrated countless birthdays, anniversaries, and casual weeknight dinners with your food, always leaving satisfied and eager to return. But after our encounter with Eric, I can confidently say we will never be returning customers again.
A Cascade of Disrespect:
From the moment we approached the counter, Eric exuded an air of profound impatience. He was visibly rushing us to order, practically huffing and puffing as we deliberated for a mere moment. It felt less like a customer interaction and more like an inconvenience to his existence.
The true tipping point, however, came when I attempted to ask a simple question about a menu item. I was genuinely curious if a particular dish had certain ingredients. Instead of a helpful response, Eric let out a loud, sarcastic laugh, the kind that rings with condescension. He then snapped, "We've never had that on the menu," as if my question was the most idiotic thing he'd ever heard. His tone, his body language, everything about him screamed contempt. It was utterly humiliating, especially in front of my family and other waiting customers.
A Complete Lack of Professionalism:
It became painfully clear that Eric possesses absolutely no customer service skills whatsoever. He was rude, dismissive, and seemed to take genuine pleasure in making us feel uncomfortable. This isn't just about a bad day; this is about a fundamental lack of respect for the people who keep your business afloat.
The Final Straw:
After being treated with such blatant disregard, I decided I couldn't, in good conscience, support a business that employs individuals like Eric. I informed him that I was cancelling my order. What happened next was truly the final, infuriating straw. Instead of attempting to de-escalate the situation, or even offering a perfunctory apology, Eric continued to laugh, openly and mockingly, in front of all the other customers about my feedback and my decision to leave. He made a spectacle of our discomfort, further solidifying our resolve to never step foot in your establishment again.
This wasn't just a bad experience; it was a terrible, humiliating ordeal. Eric's behavior is not just unprofessional, it's actively detrimental to your business. You've lost a loyal, long-standing customer family, and I have no doubt that if this is how he treats others, we won't be the last. You seriously need to address the conduct of this individual before he drives away every last one of your customers.
I hope to hear back from your management. Otherwise I will continue to share this feedback amount colleagues and friends.