Cory C.
Yelp
After 7 years of shopping here, I am done. The groceries are definitely a bit expensive here, but I've never minded paying a bit more in the past as I really wanted to support a West Oakland business, as well as a co-op. Every staff member I've ever dealt with at this business in the past has been pleasant, with the new exception of Brian.
Brian rang up my groceries last week, & when I questioned him about a posted price on the impossible burger, he copped a major attitude, said nothing to me, & went & removed the posted price tag out of the freezer section. I explained to Brian it is important that he honor the posted price, that was $3 dollars different than what he rang me up as, & he gave me a disgusted look & ushered over another woman to the nearby register & started to ring her up. He purposely punished me & made me stand there & wait while he helped a new customer while he was in mid-transaction with me. He did very annoyingly asked if I, "wanted the groceries or not as the impossible burger was $8.87?" I walked back over to the freezer section, & did not see the $8.87 price posting. He then looked again very annoyed at me, & ushered over yet a SECOND customer to the other register. I canceled my order and walked out of the store as Brian's blatant rudeness & poor customer service was just too much to deal with.
I attempted to call and speak to a manager after I left the store. Brian screened the call & begrudgingly handed the phone to a said "Manager" after I made multiple requests. It was quite clear multiple employees had me on speaker phone & were all listening to me speak. A young woman, maybe Andrea, said she was sorry I had a poor experience, & proceeded to simply speak over me for approximately one minute. Unfortunate interaction on many levels: Brian certainly never apologized & I did not feel like the staff listened to how unreasonably I was treated & that this was an easy fix had Brian honored the price that was posted.
Brian did multiple things wrong here. He did not honor the posted price & simply removed the sticker, & more importantly, he didn't communicate with me whatsoever aside from misquoting me a new price which was not posted. Additionally, Brian made a point to punish me while I was questioning the transaction/price by helping TWO other people while he was mid-ring up with me as the first customer.
It is shocking to me that Brian is an owner of this business & treated a long-term, loyal customer so poorly, on multiple levels. I really could care less that the difference of the impossible burger was $3, but Brian's attitude was completely uncalled for & totally failed to resolve the issue adequately.
If I were Brian's fellow co-op owners, I would be really bummed he failed to resolve such a basic issue. If Brian simply would've provided a reasonable explanation, & would've honored the $3 difference, he would not be losing a long-term customer. A loyal, long-term customer was lost over a poor attitude & $3.
Brian appears to have poor employee knowledge about honoring /knowing posted prices, as well as lack of manners & basic etiquette.
My apologies to the other co-op owners- I will be shopping elsewhere going forward.