Noelle Androuin
Google
Pros
• Round Pizza is Excellent – The highlight of the meal was definitely their regular round pizza. Perfectly baked, flavorful, and a true standout.
• Menu Variety – The restaurant offers both traditional round pizzas and Sicilian deep dish, plus several appetizer options.
• Atmosphere Potential – With some adjustments, the location could have a cozy and inviting feel.
Cons
• Hostess Interaction – Upon arrival, a sign instructed guests to wait outside for the hostess. While we waited patiently, another guest arrived behind us and also waited. During this time, a woman walked right past all of us into the restaurant. The hostess approached her inside, had no problem taking her name, and put her directly on the waitlist — all without asking her to wait outside like the rest of us. When the lady who rudely walked past everyone stepped back out, I walked inside to explain what happened, but before I could finish, the hostess interrupted me with, “wait outside, I will come to you.” When I politely mentioned that the gentleman behind me was also ahead of that lady that just put her name down, her response was, “worry about yourself.” This came across as unnecessarily rude and set a very negative tone for the rest of the evening.
• Long Wait Despite Open Tables – Even with five empty tables visible, we waited about 30 minutes to be seated finally in one of those empty tables we had been looking at.
• Uncomfortable Environment – Contrary to past responses to the reviews stating the air conditioning was fixed, it was not. A large, loud machine was blowing air into the dining room, which was distracting and unpleasant.
• Mediocre Starters – The artichoke, meatballs, and Caesar salad were decent but nothing memorable.
• Sicilian Pizza Just “OK” – While the round pizza shined, the Sicilian deep dish lacked the same quality and flavor.
• Poor Service Throughout – No offer of red pepper flakes or cheese, no “can I get you anything else for your meal,” no warmth or attentiveness. We ordered bottled water but were served tap at first, with no apology or acknowledgment. The general attitude felt transactional rather than welcoming.
How Service Could Improve
1. Better Hostess Training – Treat all guests equally and with courtesy. If the policy is to wait outside, it should apply to everyone.
2. More Attentive Table Service – Offer condiments, check in during the meal, and ensure orders are correct.
3. Hospitality Mindset – Small touches like “thank you,” “enjoy your meal,” or “can I get you anything else?” go a long way toward making guests feel valued.
4. Fix the Air Conditioning – A comfortable environment is essential, and a noisy portable unit takes away from the dining experience.
Final Verdict:
While the round pizza is worth noting, the combination of rude hostess interactions, lack of hospitality, and uncomfortable dining environment overshadowed the food quality. At $150 for two pizzas and three appetizers, we expected far better service. With so many excellent pizza spots in Miami that pair great food with genuine hospitality, Marc Artisanal Pizza won’t be on our return list.