Cherry Y.
Yelp
I recently visited Marufuku Ramen with a group of friends, and while the food was decent, the overall experience left much to be desired.
Food:
We started our meal by ordering the ika karaage and chicken karaage to share among our group, and they were both delicious. The crispy texture and flavors were on point, and it set the stage for what we hoped would be an excellent dining experience. The only downside was that they both came with the same mayo-based sauce, and I thought it would be nice if they had different condiments that compliment the different karaage.
For the main course, I decided to go with the hakata tonkotsu ramen in medium spice, and one of my friends ordered the same ramen but with the spicy spice level. However, when our orders arrived, we were dismayed to discover that we had received two ramen bowls with no spice and mild spice, completely different from what we had ordered.
Service:
We promptly informed two different servers about the mix-up. The first server appeared utterly clueless and unsure of how to rectify the situation, which was quite frustrating. We then asked a second server, who had taken our order initially, hoping for a solution. Yet, he returned with the same exact incorrect bowls and simply suggested adding pepper from the table because that's what they supposedly do in the kitchen.
Needless to say, adding pepper to the incorrect bowls did not magically transform them into the dishes we had ordered. My friend's ramen, which was supposed to be spicy, was nowhere close to the intended flavor. It was disappointing to see that the kitchen didn't take responsibility for their mistake.
In terms of food quality, Marufuku Ramen does deliver some tasty dishes. However, the overall dining experience was marred by the mix-up in our orders and the unhelpful response from the servers. Good food alone cannot compensate for subpar service, and it's a shame that such a crucial aspect of the restaurant fell short during our visit. We hope that Marufuku Ramen can improve their service standards to match the quality of their food in the future.