Mastro's Steakhouse

Awesome restaurant. Excellent service. Great wine selection. Some really good entertainment. And the foood!! Look at the size of the prawns. I was not in the mood for steak so I had the swordfish. I know it’s tends to a thicker and dryer fish. But they cooked it perfectly and it was juicy inside. Definitely recommend. Included a pic of a KC strip. Everyone thought the food was amazing.

Booking a table through google maps was quick and they followed up by calling and informing about the house rules. Service was good, had to wait a bit despite the place having a few customers. Staff was polite and attentive to my needs. The food was good as well, but I have had better for the same price I paid for, ordered a medium rare New York Strip and it came back exactly as I wanted, they unfortunately did not take out all the gristle and ended up chewing through some rubbery stuff, I did not expect that for a fine dining restaurant.

I had the best experience today than I’ve had at any Mastros location! I’ve been to this location 4 previous times, all great experiences but this time it was exceptional! The food, the service, the music and the attentiveness. This experience made my weekend! Thank you for always being my go to chain in whatever city I’m in that has one. I will be back, restaurant week was a success & I’ll continue coming to this location because of how elegant & delicious the food is.

Anthony was our server, we are visiting from Vancouver and his service was amazing! Best server I’ve had in years. Genuinely friendly and attentive. Food was delicious as well. The women singing and playing the piano had a beautiful voice and made the ambience even better. As someone who managed restaurants almost my whole adult life I could tell that this place was well managed. Highly recommend this place.

If you are familiar with the Mastro’s Franchise you know it’s the real deal, the SF location being no different. The service was attentive and the space is lux. We had the filet mignon, lobster mac and a salad. ALL exceptional. The steak was hot and cooked perfectly.

Dinner was amazing. I made a reservation online to celebrate my birthday. Our menu had Happy Birthday and my name which made me feel special. Our waiter (forgot his name) was very attentive. I ordered ribeye medium well and it was cooked to perfection. We had mashed potatoes, scalloped potatoes, and broccolini…all were great. I got a complimentary cake and scoop of ice cream and a keepsake crown as a birthday gift from the restaurant. Thank you! There wasn’t any street parking (all was pickup/loading zone), but there’s a parking garage about a block away (don’t wear your heels). Parking was about $13.

First timer.. we were invited for a team dinner. Drinks were delicious but food wasn’t that great. I ordered rack of lamb which lacked the basic last and pepper. Flavors weren’t as outstanding as I would have hoped. Drinks at the bar while we waited for our party were delicious. Enjoyed their bread and butter while we waited. Server, unfortunately I cannot remember his name due to the noise level in the restaurant was nice and attentive. Needless to say, if I were paying almost $250 a person, I would not return. Views were neat because it was centrally located. 👍🏽

Service was definitely a 100%, food was great although we got sick afterwards. Nice ambience and friendly staff

We had a 6:30 PM reservation on a Saturday and were seated right away. Our table was on the third-floor patio, which I initially thought would be outdoors, but since it's enclosed, it felt like part of the main restaurant and wasn't cold at all. We brought a bottle of wine but started with cocktails. My wife ordered a Lemon Drop, which she absolutely loved, and I had an Espresso Martini. The Espresso Martini was average, but I appreciated the presentation--they brought the shaker to the table, shook it, and poured it into the glass. They even left the shaker with more inside, nearly filling the glass again--essentially, it was like getting two drinks in one! For dinner, my wife chose the Herb Roasted Chicken, and the portion was huge. It was incredibly flavorful. I had the 8oz Filet with Truffle Butter, and it was amazing--the meat melted in my mouth, and the Truffle Butter took it to the next level. We shared Garlic Mashed Potatoes and Creamed Corn as sides. While they weren't outstanding, they complemented the main dishes well. To finish, we had the Cheesecake, which was the perfect sweet ending to a great meal. The service was excellent throughout, and overall, I'll definitely be coming back. This place is officially on my list for when I'm craving a top-notch filet!

I had reservations for 9PM on valentines days and I was not seated until 10:30PM. I was even skipped on the waiting list as others who arrived after me were seated. Total chaos. Once finally seated we had to wait for a waitress for another 20 minutes to attend to us. We asked for a hair chair.. They could not find any. Once we finally got a waitress to order. We are told there is no crab legs and mashed potatoes. We order mac and cheese. 15 minutes later we are told they ran out. We order creamed corn... 10 min later. No creamed corn. I ordered a 12oz bone in ribeye medium well... my girl orders a salmon medium. The steak comes back rare and the salmon burnt. A complete and utter disaster. We finally left at 12;30AM and didn't eat one thing. This may be the worst steakhouse ever.

It was a nice dinner and I can see the potential for an amazing dining experience, but that wasn't how things went for us. We arrived right on time for our 6pm reservation and proceeded to wait 25 minutes in a fully packed entrance where people had to wiggle around each other to find a spot to wait. Once we were seated, we were brought to a far corner of the 3rd floor into a private/overflow room. For such early reservations, this was quite a disappointment. Still, the room was lovely and so we hoped for the best. Our wait came up immediately and said he'd be back in a moment to get our drink order. After 25 minutes and having watched another table pay, leave, and a new group recieve their drink order from another waiter, we finally flagged someone else to get us some drinks. We overheard another table have a similarly frustrating wait to order drinks not long after that. And that's kind of how the night progressed. We had to ask for our waitier several times, my husband was given an entirely different steak than he ordered, my filet was undercooked and gristley, one of our sides never came... The food itself was alright. It wasn't bad by any means but it wasn't as good as you'd expect at that price point. Everyone raved over the desserts though, so there's that. We had two managers (i think) visit us and all the desserts were complimentary so we know they recognized that there were issues.

Stupid management . We have a table booked for 9:15pm, also paid deposit for it. It's 10:16pm and we are still not seated. How can you not put a time limit on tables on Feb 14th and have people with reservations wait for over an hour (not talking about myself, there are plenty of people in the lobby)? Feel bad for the hostesses, but owner should slap himself in the face for ruining peoples Valentine's Day.

Steaks cooked to specifications at this expensive, special occasion type steakhouse. Food (5/5): I ordered the 22oz. bone-in ribeye medium rare. It was cooked to specification. I savored every bite. The steak was juicy and tender with a perfect char around the edges. The kind of steak that does not require any accompanying sauce. The mashed potatoes were also good, nice and light. Service (4/5): Had an early reservation and was seated quickly. As there were few people in the restaurant our server was consistently at our table. I was very happy with her wine recommendation - a red - to pair with my ribeye. My only knock was that she asked my sons if they wanted to order a specialty butter with their steaks. They of course said "yes" and when we got our bill they were $20+ each. They didn't really like them either. Price (3/5): This was probably the most expensive meal our family has ever had. It was north of $500 but given that we were in downtown San Francisco, I expected as much. Could have done without the extra $40+ speciality butters.

I am writing to express my disappointment regarding my recent experience at Mastro's on Valentine's Day, which unfortunately did not meet my expectations and significantly impacted my celebration. I made a reservation well in advance for 9:00 PM, anticipating a special evening. However, we were not seated until 10:00 PM, which set a negative tone for the night. We then had to wait for our drinks and food, which were not served until after 11:00 PM. This lengthy delay was frustrating and detracted from the overall experience. When my meal finally arrived, I was served a 12 oz. filet that was improperly cooked. It appeared that the same piece of meat was taken back to the grill, and when it returned, it was overcooked and had a rubbery texture. Moreover, it was clear that the filet had not rested properly, which is essential for maintaining tenderness.

I wish I could give 0 stars if I could. Never in my life have I ever been to a restaurant so unprofessional. We were coming from All Star Weekend, so I understand that we weren't dressed for the occasion upon check in, but we did have a change of clothes that we switched to for dinner. Our server did not introduce herself, but she was an older woman with glasses. Immediately profiled us as we are a younger couple. Extremely condescending and we could feel her stares of judgement at the table. As for the food, most of the wagyu options were out, which was expected as it was valentines day weekend; not a problem for us. The lobster mac and cheese was not appetizing, and we ended up only eating half of it. The sushi was horrendous, I've probably had better sushi from a Safeway for $8 compared to the $40 garbage we were served. French Onion soup and oysters were tasty. When we sent back the sushi, our server was extremely rude and rolled her eyes at us. What makes the situation funnier is that my boyfriend works in the industry as well, and his team frequents the same bar that the Mastro's team does. When we got our drinks, our bartender told us he knew exactly which server we were talking about, and said that she is a cold and bossy person even outside the bar. Maybe the service industry isn't for everyone. Would not recommend this place to anyone. Better to spend your money somewhere else.

Came here on a date night with my girlfriend, so dissapointed. We dont go out often so i wanted to make our valentines weekend special. Server does not introduce herself, judges us the whole time, appalled when we didnt like some of the food. Did not apologize or seem sorry in any way. Profiled me and asked for my last name after i paid as if im using a stolen card. Cherry on top is went to a local bar after that my team and the mastros' team frequents and the bartender immediately knew who i was talking about without me saying a name and agreed she was a cold person and a quote "foul character" . 1/10 awful, idk how that blonde server is employed in hospitality when youre so cold and unhappy .

Acceptable food at this price point. Lackluster service. Better service at Cheesecake Factory.

Dinner in the Tenderloin at Mastro's is like a diamond in the rough. Beautiful second floor with ample lighting. Decent wine selection but I brought a 2010 Cardinale. The 40oz steak was really good and the service top notch. It's a classic steakhouse with a modern touch. While there is the stigma of crime, drugs and homelessness attached to the San Francisco Union Square area, fine dining restaurants such as Mastro's still deliver exceptional dining experiences. The second floor is too dark but also has live music and a bar. The top floor is more open and natural light. Highly recommended!

What a great find. To start, I feel like I wasn't greeted very well by the hosts, but I'm sort of used to it because it seems to be common when you visit a nice restaurant solo. Not sure why. There was a host at the entrance and he directed me to go upstairs and I would be seated (he prepared the upstairs dining staff with his radio). I found it odd to not be escorted to the dining area, but I walked upstairs and then wasn't greeted by the hostess... so I walked up to her and greeted her. She asked how she could help me. Well, I would like a table! There was a live DJ, which was pretty cool, but I was definitely not expecting it at an upscale steakhouse. It was pretty loud... definitely not the place to go for an intimate dinner. I went on Saturday night, maybe it's different on a weeknight. After I was seated, I was promptly (and warmly) greeted by the maître d'. He made me feel very welcome even though I was solo. I checked out the "Unleaded" cocktails based on his suggestion. Unleaded means non-alcoholic, if you are wondering. They had 4 options (better than none!). I settled on the "No Side Sipping" which is made with Lyre's Dry London Spirit, WithCo Ginger Mule, simple syrup, lime, mint, cucumber mint sprig, and candied ginger. I had the drink in my hand in just a few minutes. Pretty good! Couldn't really taste any ginger, but it was tasty nonetheless. Easy to sip on and very light. Shortly after my mocktail came, my server, Tania, came by and introduced herself. She asked if I had any questions. I asked her about the pricing of oysters and she explained all the details from pricing to where they are from. Then I asked her about the sides and if the lobster mashed potatoes are any good. She said they are, but all the sides are made in large portions to share (like many steakhouses). She said I could order a half order, which was not listed on the menu. They had a really good selection of apps, salads, steaks, and sides. Not too few, but not too many to where you can't decide. I settled on 2 oysters, the A5 Wagyu New York Strip, and a half order of lobster mashed potatoes. When the oysters came and it was pretty comical. I wish I took a picture. They had a giant serving dish that was about 16 inches in diameter that could probably hold a couple dozen oysters with my two oysters on it. I laughed and started preparing my oysters. They had all the usual dressings with them- horseradish, cocktail sauce, lemons, Tabasco, as well as some seaweed. The oysters were very good and fresh. Tania checked back in and asked how the oysters were and said the steak would be arriving soon. And then it came... in all its glory- the Japanese A5 Wagyu New York from the Miyazaki Prefecture. I got the 8oz and it was definitely small compared to the 18oz+ ribeyes I'm used to ordering. In fact, this is the first steak I've ordered in over a decade that wasn't a ribeye. The half order of lobster mashed potatoes was a very decently sized serving. First, the steak. My gosh, the steak. The BEST steak I've ever had in my life. It was a perfect mid-rare and just melted in my mouth. There's nothing bad I could say about this steak. So much better than your typical New York steak... and I typically don't care for the cut. With all the marbling, it tasted like a ribeye. It was seasoned perfectly and was nice and hot. The lobster mashed potatoes were excellent as well. Tania previously informed the full order has 1.5lbs of lobster in it, so there was no shortage of lobster. They are seasoned with garlic and some herbs, so they're very flavorful. Tania came back and checked on me, asked if everything was good, and if I wanted some dessert. Heck yes... everything has been awesome so far, so let's get some dessert! Once I saw crème brûlée on the menu, it was over. Apparently, they are known for their butter cake, but whenever there's crème brûlée in the menu, I get it. When it came, it was almost everything I wanted. I forgot to take a picture because I was so excited. The strawberries, blueberries, and raspberries that came with it were fresh and perfectly ripe. Vanilla bean specs were throughout the entire dish. My only complaint is that the crème got just a little too "brûléed" and was slightly burnt. Not a big deal. It was still great. I chatted with Tania a little once the bill came and asked if she liked working there... she said she absolutely did, and it shows. Both her and the maître d' were awesome. Such a good experience at this steakhouse once I was seated. I think they just need to work on their initial contact to make it feel more welcoming when entering. The Japanese A5 Wagyu was pretty expensive, but well worth the price and not as expensive as I've seen at other steakhouses. Overall, the pricing really wasn't bad considering it's an upscale steakhouse in San Francisco. My bill came out to around $245 for the mocktail, oysters, steak, mashed potatoes, and dessert. Can't wait to go again!

I was here for a work dinner in the private room on floor 3. Pros: + Service is friendly and professional What I Ordered: + Double Cut Pork Chop; 4/5 + Creamy Corn (dangerously good!); 5/5 + Broccoli; 5/5 Mastro's might be a steakhouse, but the Double Cut Pork Chop crushed their petit steak. I was the only one who ordered the pork chop while everyone got steak. Their steaks were small and not even close to Harris' on Van Ness. The pork chop here is double cut, juicy, and tender. A nice change from my usual steak dinners. I'd come back for the pork chop.

Started off the night a bit rough with slow service to order and get any food or drinks. It's lovely inside and large space. It wasn't too busy for dinner either. We had several appetizers, cocktails, wine, sides, and dessert with our steaks. We tried the crab cakes, hot shrimp, salad, seafood tower, bread basket, and bacon steak for apps. All was delish and presented beautifully. Hot shrimp with the sauce and bread was a favorite as well as the seafood tower. The bacon steak was rich and melt in your mouth. For entrees we got several different steaks. All were cooked as requested and tried the lobster Mac n cheese, brussels, spinach, and fried rice for sides. Spinach was delish. I liked the others but were so heavy with all the other food we'd had already. For dessert we had all 3 desserts. The chocolate cake, house butter cake, and cheesecake. Chocolate was rich and decadent, cheesecake was typical/standard, but the butter cake was the best. Brian was the best and looked after our table. He was helpful with wine suggestions, getting our slow service back on track, and really great customer service.

Food - 4 Service - 5 Ambiance - 4 Live music -5 28Sep2024: Hubby and I went with friends and took uber. Parking is difficult. This was our 2nd time coming and had a better experience.

This 5 star review is for Dante who took care of us. Unfortunately, we were quite disappointed with the food. Quality of the fillet was very good but it lack flavor just like everything else we ordered. They sat us a great table with the view of the whole room.

Flew into San Fran for a weekend getaway and decided to have an intimate birthday party here for my daughter and was pleasantly surprised. Mastro's is very upscale, so plan to dress accordingly. I would strongly encourage reservations as well. I discovered Mastro's has 3 levels. the first floor/street level which is where you will wait has a bar area, the second level is for dining, and the third level is for private dining situations. The hostess will come get you when your table is ready and you will take a lovely journey up a very aesthetic elevator to the second level dining area. What I really loved about the seating was that there were heat lamps over you for warmth. The lightening was very dark and ambient so use your phone light to see the menu if you cant see like me lol. The cocktails were crafted nicely and presented to our table in a timely manner. The steaks were so well seasoned or marinated I didn't need any A1 steak sauce. Every detail, from the napkins, my daughters surprise birthday cake, and even the to-go bags were intricately designed and created such a top tier experience.

Very poor management of their reservations. We have a table booked for 9:15pm, also paid deposit for it. It's 10:16pm and we are still not seated. How can you not put a time limit on tables on Feb 14th and have people with reservations wait for over an hour (not talking about myself, there are plenty of people in the lobby)? I feel bad for the hostesses.

Yesterday had a galentines date with my sister and the kids and I'm so freaking disappointed. Look, I understand that we were late. I get that it was a busy night, however running a restaurant and knowing your guest had a difficult night I'd expect a little more sympathy from a restaurant this "well known" and "fancy". I felt the way I was spoken to was a 5 year old child and how loud the manager Brian announced my business to the guests surrounding and how he needed the table back "in 45 minutes" despite letting him know that my sister drove 2 damn hours and still in traffic blew my mind how he treated me. I don't appreciate being spoken to like a child. I was dressed nice, spoke to him with respect and you wanna yell at me practically over the situation? I waited before posting a good 24 hours however I'm so disappointed because for me it was my first time experiencing "Mastro's". However, our server was quite amazing and understanding. Probably the best part. Steak was okay. Not as enjoyable because of the experience. You pay for the experience, the service, the vibe when you go for a restaurant this expensive. Ugh. Brian- if you read this I truly hope you have more sympathy for others. Mute the noise for a second and listen to your guest and maybe since they had a bad day, they came in to your restaurant to enjoy their meal. You make it work and have potential to turn it around.

Despite the pouring rain on a Wednesday evening, the restaurant buzzed with energy when I arrived at 6pm. Spread across three floors, the venue caters to different styles. The second floor offers a classic dining experience, while the third floor is reserved for private events. I started with the Shrimp Cocktail, a visual feast with a touch of smokiness. The plump, firm shrimp were incredibly fresh and delightful. the String Bean Tempura arrived - perfectly fried, not greasy, and boasting a vibrant green color. The sweetness of the beans made them the perfect appetizer. But the true star of the show was the Crispy Garlic Tuna Sashimi. This dish, placed on a bed of colorful vegetables, quickly became my favorite. For my main course, I opted for the 8oz Filet Mignon with garlic mashed potatoes and roasted Brussels sprouts. The steak arrived perfectly cooked to my request, a flavorful crust and a well-seasoned steak. Rounding out the experience was the professional and efficient service. The live music playing softly in the corner added a touch of vibrancy to the atmosphere. Mastro's might be known as a steakhouse, but it offers a surprisingly diverse menu that goes beyond the expected. The lively atmosphere makes it a great choice for a night out, and the friendly yet professional service ensures a pleasant experience. Overall, Mastro's is a great option for those seeking a restaurant with character - far from your typical, stodgy steakhouse.

Came here with a large party for a birthday on a Saturday night. We were running late due to traffic and they allowed us to push the reservation back which was very helpful and accomodating. We ordered for the table. The bread variety was nice. The caesar salad was made with iceberg and did not have enough croutons or parm. Definitely set the tone for the rest of the meal since a good caesar is pretty indicative of a good steakhouse. The asparagus was just ok in my opinion, and the mashed potatoes too. The porterhouse was good but not good enough. I do appreciate the heated buttered plates and that staff put food on our plates. Overall, I noticed most people at our table did not eat nearly as much as I thought they would and I felt quite overwhelmed by the food. We were seated on the third floor which was relatively quiet in comparison to the second floor. The second floor was pretty busy and had the restaurant's restroom. While walking there with a couple of my female friends, a server almost ran into me and said "OOOO GIRLS!" Which we did find odd and uncomfortable. When we had already left the restaurant, 50 feet away from the exit he had chased me down and asked if I was single. I think that's deeply unprofessional and definitely knocked down my experience from here. Additionally, after our entrees, my friend whose birthday we were celebrating asked for the check. That friend left to use the restroom and we asked our server if there was a birthday dessert so we could sing to our friend. The server said that he had mentioned the dessert to my friend and he just wanted the check instead. I was seated next to my friend the whole time and the server did not mention a dessert. My friend whose birthday it was, also said the server never mentioned a dessert even after asking for the check. The server did bring out a dessert for my friend, but I think it's weird that he lied about that and wouldn't have brought it out unless we had asked. Especially because our group sang to our friend and none of the staff, so it's not like a dessert was an inconvenience for them. Overall, a weird experience here at Mastro's and underwhelmed by the food. Recommend going to a different steakhouse.

This was my first time dining at Mastro's Steakhouse. Truthfully, I was more impressed with the assortment of breads in the bread basket and the seafood tower than I was with the dry-aged tomahawks. The breads were hot, fresh, and delicious! The mini seafood tower that we ordered came with a dozen raw oysters and half dozen jumbo prawns. They were placed on a tower with dry ice and made a very dramatic entrance. They looked appealing and tasted incredibly fresh and succulent! I shared the dry-aged tomahawk with my colleague. Parts of it were dry and other parts were extremely rare. It was well seasoned but we did not enjoy it. We ordered a side of broccolini to share and it was very salty. For dessert, we shared a chocolate mousse cake that was rich and decadent. Our server took excellent care of us and we enjoyed he experience, in spite of the unevenly cooked meat. The restaurant was extremely dark and we had to use our phone's flashlight to view the menu.

I revisited Mastros SF on the evening of December 11 and our visit was simply amazing. Matthew, the restaurant manager made sure our experience was top notch and amazing! Steak was cooked to a perfect medium rare, and they were all super attentive to my girlfriend's dietary restrictions. Our server also went above and beyond to make sure our experience went smoothly. I have visited Mastros many different times at different locations and this was the best one. Definitely will be returning again!

This downtown steakhouse is located close to union square. It's dining rooms sit above the street on the 2nd and 3rd floor. The interior is a elegant modern chic. Their service is top notch and attentive without being invasive. Brian, our waiter made fantastic recommendations we loved. He was magnificent and made our anniversary dinner very special. The lobster sushi with added lemon squeeze is a must try. The steaks were cooked to perfection with butter and it melted in your mouth. Mastro's is now one of our favorite steakhouses of all time. A 6 star experience with casual calm live music.

We ordered from SF restaurant week course menu ($90/ person). Food was disappointing. Tuna sashimi was not fresh. Steaks were cooked well as we requested but too salty. All side dishes were salty too. Bread basket was the best. The restaurant space was shared with their bar so quite noisy.

I'm updating my review for this location. Management reached out and I was invited back. Upon arrival I was kindly greeted and shortly after sitting down at the bar Matthew (manager) checked in to ensure a great experience. I was going to only give 4 stars due to my previous bad experience. However, this was service recovery at its finest, a complete 180 - so I'm going with 5 stars. Matthew personally served my party's food (which was amazing by the way), and treated us to dessert. He was super attentive despite clearly being busy and having other responsibilities. The bartenders along with Matthew made this a special occasion and I'll for sure be back when I'm in the area. Another thing to note is that the live music on this particular night was the best. The young lady (Dani) playing the piano had an amazing voice along with great song choice. She should be booked more often. Made the experience even better. Overall great job Mastro's and thank you for the TLC.

The food was ok. Macaroni and lobster cheese was a bit watery and my sea bass was over cooked. The best part of my meal was the mashed potatoes and lobster cheese plate!! And the Lemon drop drink was fabulous!! My server could have been a bit more friendly to my family and I who were there celebrating my niece's birthday. She seemed unpleasant and I didn't feel comfortable with her serving our table.

Didn't look like it was in the best area, and parking is not that good. However, once you are in the place, it's nice and cozy. I have been to several Mastro's locations, and this is one of the most beautiful locations Las Vegas and Houston are next. Food and drinks did not disappoint. My porterhouse was cooked to perfection. Our severs were fantastic Great food, I will try the one in San Jose next.

We tried the tomahawk and lobster bisque, and while the meat was cooked well, it had a strong taste of butter and oil. For appetizers, we went with mashed potatoes and mushrooms, which were an excellent choice. The live music was enjoyable, particularly because the singer had a beautiful voice. The meat portion was also large enough to share. While the prices may be on the higher side, the live music and service made it feel justified.

Another fabulous dinner at Mastro's! In SF!! The food and service are always amazing. Our server Erin and the manager Brian took great care of us. The steaks were cooked to perfection and this time we enjoyed the seafood tower and lemon drops cocktails which were over the top with the dry ice effects! Highly recommend!!!

Compared to a few of their other locations I've visited, this location is the worst. Everytime we make a reservation, we get a call prior to inform us that their dress code is strictly enforced. We never wear anything out of dress code. However, they absolutely do not enforce any of their dress code. Blatant violations, so why bother having a dress code and calling to confirm we understand? We recently held a birthday dinner for one of our daughters, stating so in the reservation notes. Same ridiculous call to confirm dress code that we know they don't enforce. When we walk in, I'm holding a cake and security walks around me staring at the cake like I'm planning to commit a high crime. It's literally a sponge fruit cake from shengkee with the little cellophane window you can see into. Front desk lets me know they don't allow cakes at Mastros. They have time to harangue us about a dress code they won't enforce but they don't mention their ridiculous rule about a cake, knowing it's a birthday dinner? They tell us to go speak to the manager, we get up there and manager has the same go-eat-a$$ attitude we got from door diva and front desk. And while I considered they may not have read the notes about a birthday dinner, when we opened the menus it was pre-printed with "HAPPY BIRTHDAY" During our dinner, their staff was clearing a table next to us and he starts angrily slamming down plates onto the tray. Anger and discontent is all over his face and movement. Bits of food flying, silverware clanging, plates shaking. It was crazy, the couple at the table he was clearing looked terrified. We dine regularly, we tip 30-40%, we spend more than a couple hundreds of dollars per head every time, and never have we had more than a 3 out of 5 star experience. I regret to be so foolish to have any kind of special dinner there. I am really thrown off by this location because their other locations have always been great, top to bottom. But this one in particular seems to be overtaken by staff or local management that doesn't know how to run a fine dining experience. Contrary to their attitude and service, they do serve consistently great steaks, their fries are huge and their drinks are big. Seems like unhappy staff, poorly run, and they take it out on their patrons. I would not return to this location. Go elsewhere. A drink, starter, steak and side will run you about $200 and while their steaks are indeed good, the rest of the place will ruin your dinner. Management if you do respond to this review please do kindly reach out to me directly. From this review you can easily figure out which reservation we were and our contact information is there.

Our server, Pedro, is the bomb! He is spot on with menu descriptions, recommendations, service and all with a smile! Our herbed branzino was delicious as were the lobster masked potatoes and broccolini. The desserts, chocolate sin cake and the signature cake were delicious. Pedro kept my water glass continuously refilled. The live music was fabulous too! This young woman could belt out some tunes from the 1970's to the present! All in all, this place was so impressive and worth your Pennie's! Enjoy!

My daughter and I went for Valentines dinner. Something I haven't done in over a decade bc Valentine's night at any restaurant is pure madness- but we said WTH why not- we just had full expectations of it being busy and having to wait for things. With that being said- yes. We waited. We waited about 25 mins to be seated. Our server Tania was so kind and accommodating. She explained that due to the holiday we might have extended wait times- no problem. She got our drinks and bread out quickly (the pretzel bread is dangerously good- you have to really put in effort to not get full on it). The ambiance was nice, the live singer just the right touch. Our appetizers actually took no time at all. Shrimp and the crab cakes. The sauce that the shrimp is in has crack in it - absolutely delicious. The crab meat was fresh, delicate, and seasoned to perfection. We ordered the ribeye with blu cheese and fries (they did run out of mashed potatoes-that was our first choice) and again, the food really didn't take too ridiculously long- I'd say 15 min after the appetizer, I was genuinely surprised, considering the place was PACKED. Anyway the steak- top tier. The fries are awesome, they taste like they're cooked in confit. We were way too full for dessert so we took home the key lime pie- which was perfection. There was definitely a lot going on that night but I was pleasantly surprised, after waiting we got in, had a great dinner, and made it home with dessert- thank you Tania and Mastros for a great Valentines evening

I've been frequently dining here for 7 years now and have never been disappointed. I always request Aladdin as my server because he is so attentive and prompt! The food I've never any complaints on. My favorites are the creamed spinach, the pumpernickel bread, and the sautéed shrimp. Special thanks to Matthew who made my daughter's birthday so memorable! They made her feel like a princess!

I was in the city to catch the Drake concert at the Chance Center, and we decided to indulge in dinner beforehand at Mastro's. As one of the top 10 steakhouses according to the Los Angeles Times, my expectations were high. Nestled off Geary St in San Francisco, we lucked out with a corner table boasting a view of the city. The sophisticated vibes are set with low lighting, a proper dress code, and an anticipation for exquisite cuisine. Great place for a date. The staff at Mastro's is both friendly and professional, with your server acting as a knowledgeable guide through the culinary journey. Mastro's kicks things off with a variety bread basket that's simply irresistible. Take your time with the menu; this place has a wealth of offerings from Wagyu to sushi to Kobe beef! Our server patiently addressed all our questions and made stellar recommendations, such as adding a touch of butter to our steaks. We opted for a half-pound of the giant crab legs and the petite filet. The crab legs were a divine delight, and in hindsight, I wish I had ordered a full pound. The filet was a masterpiece, cooked to perfection. From the delectable food to the impeccable service, Mastro's delivered a top-tier experience. So next time you're in the city and feeling fancy, treat yourself!

We made day of reservations on a Friday and were able to find a time no problem! Our server, Aladin, was very thoughtful and checked on us frequently. We ordered the Ribeye, seared scallops, mashed potatoes, mac & cheese, and brussle sprouts. The steak and scallops were perfection, the sides were tasty as well. The environment is very chill and had pretty dim lighting.

I've been to this location a few times. We had a reservation on Christmas Eve at 6:15 PM. Unfortunately we were seated on the third floor at the kitchen door. During the entire meal, we heard "corner". We both ordered a medium well 8 oz filet. My steak was burnt and was definitely cooked well. For the price point, this restaurant fell short of expectations. I won't be back. Three stars for our waiter.

Very nice Steak House. the General Manager and the staff are very friendly. very knowledgeable.. The wine list is nice. .And i recommend on getting the Rib Eye there.

We stopped by for some cocktails and appetizers. It was a quiet night, I liked being the only people at the bar. I enjoyed a pomegranate martini. It was good, not too sweet a little tangy. My hubby had a spicy Bloody Mary, he loved it. We got Scallops as appetizers and a Clear Lobster Roll. They were both Fantastic! Great place. Will be back to try this place out for dinner. Our bartender was great. Beautiful young lady that made really good drinks.

Visited San Francisco to see a concert with some friends and chose to have dinner at Mastro's Steakhouse from a previous very positive experience. My party started with cocktails, we eventually moved onto the seafood tower, which I HIGHLY recommend the seafood tower is beautifully presented and fresh. The service throughout the night was very kind and made sure we were taken care of. The ambiance brings a dim lighting to your table with light music in the distance which we all found very relaxing. We ordered steak and some sides but one thing I'm excited for when coming here is they have my favorite wine which is so difficult to find it's called GOGI by Kurt Russell I suggest ordering a bottle cause you won't find it anywhere.

I recently dined at Mastro's in San Francisco, and overall, it was a satisfying experience. - Delicious Branzino and Filet: The Branzino dish was delightful, as was the 12 oz filet. The flavors were well-balanced, and the quality of the ingredients was evident. - Sweet Cocktails: While the cocktails were tasty, they leaned towards the overly sweet side. However, one positive aspect was that the drinks were generously portioned, offering good value for the price. - Delectable Sides: The sides at Mastro's were a highlight. They were flavorful and complemented the main dishes perfectly, enhancing the overall dining experience. - Potential for Awesome Views: The restaurant boasts the potential for breathtaking views. Unfortunately, the presence of the homeless population and issues with street care in San Francisco detracted from the otherwise beautiful scenery, which was a disappointment.

Perfect place for special occasions! We enjoyed our the food, the ambiance and the drinks! I loved the live music as well! I thought that their Apple martini was heaven! Outstanding service from the moment we entered the restaurant! Overall, I highly recommend this place!

Came here for my husband's birthday we had a really great time. The service was excellent. Dante was our host and was exceptional. The setting was nice. Our reservation was at 5pm and we were seated almost immediately. The food was great, everything taste fresh and cooked perfectly.

What a CLASS act this place was! Have been to several Mastro's around the state and never been treated so well! For my birthday I was craving the famous Lemondrop and Paul's did not disappoint! He greeted us and asked what we were celebrating and did not miss a beat. Champagne toast for my birthday. Perfect recommendation on the bacon steak. Fabulous butter cake! And wait- he's a great photographer too! Thank you all at the bar for making my birthday special. We will be back!

Excellent service, delicious steak! Cooked at 1400 degrees and served on a piping hot 400 degree plate. Steak was excellent, but lobster mashed was a little too runny for my taste. Lobster tail was massive but tough. I'll be back, but next time I'll skip the lobster.

Came here for the first time on New Year's Eve, made a reservation and was seated fairly quickly even though we were about 15 minutes late. Started off with the oysters as a shared appetizer, was very good. For entres, my girlfriend ordered the petite filet mignon, she loved it. I ordered the Japanese waygu New York strip. Ordered it medium rare as I always do with steaks, this came out a lot more on the rare side. Surprisingly enough they said due to Covid they had to lower the menu and removed chmi churi as an option which we were disappointed about so we tried the waygu butter based off the recommendation of our server. It was ok, but the amount it came with we could have just paid the $15 for one and shared it. I'm not sure if it was the seasoning on the steak or the butter, but there were several bites where it was overwhelmingly salty. For the sides we had the sautéed mushrooms that was delicious but the lobster Mac and cheese was very rubbery. We only had a little bit each and opted not to take the rest home. I can't remember what My girlfriend ordered to drink but I ordered the under the Mistletoe cocktail it was with cognac and it was perfectly balanced. We also ordered 2 espresso martinis after dinner which were delicious. It was our 10 year anniversary so they brought us out a complementary cheesecake to share which was Also delicious. I can't remember our servers name but he was very professional and very thorough in explaining menu items. Overall the restaurant was very nice however we go to steakhouses often and the prices were reasonable for what we're use to paying for a nice steak house however the quality was lacking. This was only my 4th time having Japanese waygu, and the previous 3 were far better.

Had a special occasional meal on a double date (Saturday night); we had lots of fun with everything: food, service, drinks were all fantastic. Highly recommend the seafood tower, which came out impressively presented with tasty oysters, crab, and giant prawn-sized shrimp. Champagne was amazing, along with the seafood was a great way to start off the night. The party continued with cocktails that all came out in perfect salt-rimmed glasses with mist effects, which sets the mood perfectly with the ambience of the dining area. While we tried not to eat too much from the special spread on the bread bowl, it was difficult since that was tasty as well; my favorite garlic bread had a good crunch. For our entrees we had the porterhouse and my husband chose the halibut, which he was in love with as the halibut was perfectly cooked (soft texture). The porterhouse was a good sized steak able to easily feed 2 or share with others (had to take the rest home). The filet mignon portion was super soft (what I wanted). Ended the night with the butter cake which comes with a giant scoop of vanilla ice cream on top. My friends had the key lime pie, which my husband also tried and said it was the best he's ever had --mind you we've had key lime pies also in the Florida keys (where I believe it originated from) but he likes this more since it's was less tart. It was an unforgettable night indeed and we felt special to be there. While we were exiting the restaurant, we saw a good number/ groups of people to eat here, I can see why this place is popular!

I've eaten steak at a lot of places, and more often than not, I'm disappointed. Oh, I'll tell folks that the steak was good, but really, it was chewy, or tough, or just a disappointing experience. So when I ordered an 8 oz. fillet at Mastro's, I was prepared to be let down, again. But instead of disappointment, I was greeted with one of the best steaks I've had in a long time. An honestly, truly, a great steak the way it's meant to be done. There was a group of us and everything we ordered was great. Apps, like the seafood tower, bone marrow, oysters... and all of it great. And the service? Equally great. The crowd was a bit loud, but I'm sure it was because they were having a great time. If you're looking for something on the intimate side, it's not Mastro's. But if you like a happy, loud atmosphere, you're covered. A definite recommendation for Mastro's.

The ambiance, service, and food blew me away. I went to the Westfield Mall Mastro's for the first time yesterday. Our waitress, Valerie, as well as the Manager and GM, were phenomenal. The piano player was wonderful and allowed me to sing "Girl Crush" with him. I've been to the Scottsdale restaurant and this particular restaurant was better. I look forward to coming back again. Unbelievable Food!!!! Cher

What a great experience! We dined here for our anniversary and had a great time with great food! The resturant itself is beautiful and the low lights set the scene for a romantic dinner .Their prices are on par with similar restaurants, hefty sides are a huge plus! They made our dinner special with menus saying happy anniversary they also had a large list of wines and mixed drinks! Never have we had a resturant call us to thank us for dinning with them! Steaks were cooked perfectly, I would highly recommend the mac and cheese! Fries and the sautéed asparagus were delicious and there was also a mixed basket of fantastic tasting bread they brought to the table aswell. The service was great and we couldn't thank you guys enough for making our night out extra special also thank you guys for the complementary dessert, we will be back again for some great food in sf