J D.
Yelp
Walked in and it was quiet, not busy, and there was one guy making pizzas.
I placed an order for a personal (10") pizza (cheese) at 16:26.
After sitting until 16:40, I was asked for my order # and what I ordered. I was told it would be about 10 mins. Ten MORE minutes? Yes.
At 16:50 l, I walked to the window into the area where the guys were making pizza and shared my growing frustration by putting my receipt up against the window and tapping my watch. The guy making pizza came out and looked at my receipt "It takes time, we have to prepare, put in the oven, and...". Wait. What? It's not in the oven yet?
It is now 16:57 and still no pizza but there are now three guys making pizza.
Update: I asked for a refund and had cash in hand when the owner and manager arrived on the scene. At this point, the communication and customer service were sincere and on point. The resolution: a refund and the pizza, and 40 minutes lost to waiting for pizza. I hope it is really good because the wait was horrible.
Update #2: The pizza wasn't good. It was soggy and droopy and too much chees. Apparently, they say the slices and larger pizza are better. I don't know and won't know because I will not be back. After all that...the pizza was not good. Damn.