Michael Farmer
Google
THEY ARE TAXING AN AUTOMATIC GRATUITY BAKED INTO THE PRICE.
First and foremost, I do want to say that I have been coming to Miami’s Best for a solid 20 years, even when it was in its old location. I’ve enjoyed the food even more in the current location than the old one.
That out of the way, this needs to be said:
I visited recently to get the Slice Special with 1 topping, fountain drink, and garlic roll. That special is listed at the register as $9 all together. Then I added ONE topping that was listed at the register as ONE dollar. That should bring the total to $10 before tax. 8% sales tax on a $10 order is 80¢, correct?
So you would think that the total with tax would be $10.80, right? Wrong.
According to Miami’s Best computer system, that total is $12.96. So, after going back and forth with them for about three minutes on the very basic math, they weee kind enough to charge me a lower price, which I accepted and left a tip.
But after thinking about it, I realized that what happened was that Miami’s Best has a 20% GRATUITY baked into the bill before the subtotal, meaning they are automatically charging us a tax INCLUDING the gratuity. But they are charging a 20% gratuity for just bringing you your food. You have to place your own order at the register, get your own refills and condiments, get your own utensils and bus your own table (generally). They only bring what you ordered to the table. Furthermore, there are times when they will just call your name and not even serve you beyond the point of purchase.
When ordering make sure you do your math and be aware that the tip is being included at the point of sale.
I enjoyed my pizza slice but not the experience beforehand.