Praveena M.
Yelp
After exclusively getting takeout from Monuts for quite a while, I decided to dine in. I stopped by on a Saturday afternoon, and it was easy to find parking. They were in their 'coffee shop hours' so the menu was limited. When I reached the counter, I was greeted by the employee. I ordered a hot chocolate and then asked if they still had bagels (the menu said while supplies last). He said yes and then just stared blankly at me. Normally, you would expect to be told what options they have available, but after several more awkward moments of silence, I asked what bagels they have available. They had a couple of types left, so I ordered a plain bagel. Silence again. Then I asked what kind of cream cheese they had left. He listed the options, and I ordered scallion and chive. I mention all this because it's a very common occurrence for Monuts to run out of types of bagels/cream cheese on the weekend when ordering online, so I didn't want to assume what they still had at 2:30 on a Saturday. Also, it just was such an awkward interaction, and I felt like I was painfully extracting information from him. I also ordered an orange creamsicle donut. The donut came out to my table pretty quickly, and it was very good. The bagel followed soon after, and although it was barely toasted (I had opted for toasted), it tasted pretty good. When the bagel arrived, the employee took my table number away, which was weird to me because my hot chocolate still hadn't arrived. I went back to the counter and asked about my hot chocolate, and it turns out that the employee had never put the order for that in. Once that was finally ready, I was done with all of my food. The hot chocolate was 70% whipped cream, which while delicious, filled the majority of the already small mug. The hot chocolate underneath it was good but lukewarm. All in all, I had a pretty mixed experience. The food is not inexpensive here, so I was hoping for more in terms of consistency and customer service. I'm not sure if I will be back to dine in for a while.