Motto By Hilton Philadelphia Rittenhouse Square

The location is PERFECT. It was walking distance for everything we were in town for, and easily walked to all the sights. The service was phenomenal! We came in early and they were able to accommodate us, as well as give us recommendations about the area! It's clean, chic, and the cafe has the BEST breakfast burritos. We had a studio style room with a great view and my husband loved the rooftop bar. We will definitely be coming back!

We stayed at Motto by Hilton Philadelphia Rittenhouse Square from Friday, August 29 through September 2. The location is excellent—right in Rittenhouse Square, walkable to so much of the city. The decor in the hotel’s common areas is modern and stylish, which we really appreciated. That said, there were a few DRAWBACKS: 1. The beds were not very comfortable, which was disappointing given how important a good night’s sleep is during a trip. Also, if you're use to king size beds and sharing with another person, the queen bed leaves little space to move about. 2. On our first day, we also had an issue with the shower flooding. We immediately reported it and requested both engineering support and full housekeeping service. We left for the day and returned over eight hours later, only to find that the room had not been serviced—the bed was unmade, towels weren’t replaced, and the shower was left filthy from the maintenance products used. This was very frustrating. The bright spot in our experience was Holland at the front desk. She was incredibly understanding, empathetic, and professional. She not only acknowledged the situation but also went above and beyond by upgrading us to a deluxe room, complimentary. The upgraded room was larger, brighter, and much more comfortable, which we really appreciated. Overall, the hotel has a lot going for it in terms of location and design, but the comfort of the beds and reliability of housekeeping/maintenance left something to be desired. Fortunately, Holland’s excellent service helped turn the situation around.

This was an unbearable experience. Initially, the hotel gave me a room on the second floor with a view of a concrete wall. The bathroom had not been properly cleaned and had just been wiped down. The shower floor was filthy as was the rest of the bathroom floor. It clearly had not been scribd clean in a very long time. To top it off, this hotel has a rooftop outdoor club that plays very very loud club music for hours and hours on end. I left the hotel for most of the evening to get away from it, but when I came back at night, it was still going. Even though I was on the seventh floor, the music was unbearable. I don’t understand how a hotel can rent rooms underneath a club that has this unbearable noise going on all night. It was a Sunday night and I had to get up very early for work the next day. Again, I can’t understand why club is going all night on a Sunday evening. Lastly, there is no closet in this hotel, just three hangers by the door, completely inadequate basically one step above a youth hostel. On a final note, the staff don’t wear uniforms. They had on a variety of inappropriate clothing like tight jeans and grubby clothes.They look scruffy and unprofessional. At a bare minimum they should be in uniform. Stay anywhere else.

My husband and I stayed here in a Queen Deluxe room and really liked the hotel. It was clean and pretty and had very friendly, helpful staff. I wasn't sure how small "micro rooms" would be, but I liked the price and location, and we found that it had plenty of space for us. There was no real closet, but there was so much clever storage under the bed and hooks on the walls that we had all the space we needed. There really isn't a true desk - it's more the size of a TV tray, but that was fine with us. We also appreciated the fridge in the room.

This is a micro-hotel. Was entertaining an out-of-town guest and wanted to stay in Center City to be closer to festivities for the Juneteenth weekend. Rooms only have twin sized bunk beds; from what hotel staff stated, there are NO double bed or queen/ king-size single bed rooms. For the price, travelers may be better off at a regular Hilton or similar traditional hotel unless you are a more mobile, younger traveler stopping through and need a quick room. I wouldn't recommend for couples, families, or anyone requiring more space. Otherwise, it is a comfy and clean room with a nice sized stand-in shower and bathroom. There is a café shop and two restaurants inside of the hotel. The rooftop restaurant and bar serves Mexican inspired cuisine. It's a cool rooftop atmosphere directly facing the skyline, but becomes very crowded on weekends/ late nights. Rooftop is accessible for non-hotel guests by an elevator staff. Overall, it's a unique hotel with a warm and comfortable setting. It just may be a bit compact for some. Hotel and cafe/ restaurant staff gave excellent customer service!

I stayed at Motto by Hilton Philadelphia Rittenhouse Square for one night while in town for a concert at Citizens Bank Park, and overall it was a great experience. The check-in process was smooth and efficient. The two front desk employees who greeted me were incredibly kind and helpful, which set a positive tone for the stay. I booked a bunk bed room, which I knew going in would be smaller than a standard hotel room. That said, because I did my research ahead of time, I knew what to expect and had a really fun stay with my best friend. The bathroom was modern and clean. The lobby was modern and welcoming. Check-out was just as seamless as check-in, fast and hassle-free. The on-site café was a nice touch; the drinks we tried were great, and the staff there were upbeat and friendly. We also enjoyed the ground-level restaurant/bar, especially during happy hour which had great food, great drinks, and a lively atmosphere. We didn’t get a chance to check out the rooftop bar, but it’s a nice option to have. The hotel partners with a garage across the street that’s easy to find and offers in-and-out privileges, which is super convenient. That said, the garage’s own management left a bit to be desired but that’s not on the hotel. The location is absolutely perfect. You're within walking distance of City Center, Reading Terminal Market, Chinatown, and the Mutter Museum. It was a great home base for exploring Philly. I’d definitely stay here again for a quick trip or weekend getaway.

The good: the hotel is a good location, close to Rittenhouse and transit lines for getting all around Philadelphia. There are some excellent restaurants close. It is very clean. The bad: My spouse and I got a queen room. I knew this hotel had small rooms but for one night, eh, who cares. Except these rooms were designed by someone who clearly took their inspiration from prisons. Or institutional settings. Or has a kink they felt they needed to share with unsuspecting guests. The bathroom is rightnextto the bed. Inches away. With a sliding barn door. Made of ***frosted glass.*** Significant other gets up to use the bathroom in the wee hours? When they flick on the light, it becomes high noon. You will be started awake and then treated to all the sounds, amplified against the glass door and shower tile. Maybe you and your significant other are totally cool with this set up. We've been married for two decades and are still trying to preserve a little mystery, y'know?

Motto by Hilton Philadelphia Rittenhouse Square is a budget-friendly hotel in the heart of downtown with the trusted Hilton name. Their belief of “we save, you save” really shows in the setup—rooms are small but very clean, with basic furniture and a comfy bed, perfect if you just need a place to rest. The lobby is small but welcoming, with a water dispenser on each floor. Tea and coffee are available for purchase, and there are two restaurants on-site for convenience.||Special mention to the front office staff, Noelia and Adrianna, for their excellent service—they made the stay even more pleasant. A great option for travelers who want value and location without overspending.

Just left an amazing stay at this hotel. If you don't plan on being in the room all day with you and one other person traveling then this is the hotel for you. We were so busy that we missed out on the rooftop and restaurant experience which sucked for me. I really wish they had more options available for people staying on Sundays besides the breakfast bar. Parking is directly next door and efficient but pricey. You pay that separately just let them know you're staying here. The pic is the view from my room. Highly recommend the is small but mighty hotel.

I chatted first and then later called about the parking situation. hoever answered the phone explained the hotel is on a one-way street; hotel on the left and parking lot directly across on my right. $50. Can get in and out privales. Was pretty efficient although not cheap. When I checked in she said it was minimalist. She wasn't kidding! She also said I was upgraded from a standard room to a deluxe. I fear what the standard room was. Mine was basically a bed, TV, and two nightstands. It was handicap accessible. Shower very small but water pressure good and water hot. No closet just a few hooks in the walls. Nice TV. Comfy bed. The room was clean. When I got back in the evening there was a lot of commotion to my left with some woman demanded a refund and the Hilton desk woman patiently explaining since she booked through hotels dot com she had to get the refund there. Idk. To my right were two police officers interviewing someone. I just went up to my room. There were no bottles of water in the room. When I called down she said it was at the front desk and I should have been given it upon checkin. I usually get it as a diamond when I check on. Ugh...I got dressed again and went back down for the water. It was quiet. Location was amazing. But I prefer more frills. Didn't get to the gym since it was a quick trip.

Really enjoyed our stay here. I think this was my first time at a Motto property. Front desk people were super nice. Room was clean, modern and though small was fine. Really liked the soap in the shower too! Restaurant was good. This location is great. Parking was right across the street (valet). I heard the rooftop was nice but we didn't make it up there.

There is not a thing to NOT like about this establishment. The staff is wonderful and very accommodating. The room is comfortable and well laid out. I would love for my home to be like this. I love the under bed space for luggage and such. And the farmhouse doors on the bathroom are aesthetically pleasing to the eyes. The rooftop restaurant/bar is great and nicely laid out.. And this place is jumping at night. The spot to be.And it's designed, as the staff person informed me, to be in the middle of what's happening in the area. It's so so perfect. I just love it.

I stayed there for 3 nights. Had both awesome and disappointing experience in this newly opened hotel. Good things: The hotel is very new. My room, as well as the lobby were modern and clean. The lobby had a design featuring Mexica, which I enjoyed a lot. The room was not as big as the usual Hilton rooms, but it had lots of space-saving designs so it was absolutely enough for 1-2 ppl. There is digital check-in and digital room key (you can get it with your phone). Plus, the onsite restaurant Condesa was extremely good!! Try it if you stay there! Bad things: The fitness room was not clean at all. There were dead insects on the floor. I reported this to the front desk on the first day of my stay but unfortunately this problem was not solved even when I left the hotel.

Now I've stayed here several more times for longer stretches of time. Most of what I said earlier holds true, but I will say I've changed my mind about how thin the walls are. Maybe I'm biased by my current neighbors that play music loudly and get into screaming matches; but I do feel like those noises are a bit louder due to the rooms being smaller. It's also difficult to change rooms because of how this place is often sold-out (despite some of these-less-than favorable reviews. Thus I will repeat: if you can afford a bigger room (those have historically been in the corners of this hotel for me so one less neighbor), that's best. Otherwise, only other major complaint is the slow Wi-Fi. But this is still 4 stars for me because of room cleanliness, how much natural light gets in the room, fairly helpful staff, and location.

Motto is part of the Hilton brand, so I enthusiastically booked this hotel through their app, thinking it would provide a delightful stay. Unfortunately, it fell short of my expectations. With Taylor Swift in town, the demand skyrocketed, resulting in oversold rooms and exorbitant prices. Consequently, my friend and I had to share a cramped two-bed bunk room. Despite this setback, the location in Center City Rittenhouse Square was superb, boasting a multitude of nearby restaurants. However, my disappointment grew when I realized that despite the 3 pm check-in time, I wasn't granted access to my room until 4:15 pm. Such a delay is unacceptable, particularly for a guest with premium status. As a valued member, I am entitled to exclusive benefits, including the possibility of early check-in. Waiting for over an hour goes against the essence of superior service. I must clarify that I don't hold the front desk staff responsible, but their excessive excuses did little to alleviate my frustration. They attempted to make amends by offering food credits, oblivious to the fact that Gold Members already receive this perk. To my chagrin, the hotel's restaurants were closed, rendering the gesture meaningless. The only solace came from a humble coffee counter, where we reluctantly utilized the credits the next morning, relishing the surge of caffeine like triumphant warriors. I must admit, the barista's charm and friendliness did brighten the experience. And then there was the digital key app, heralded as a marvel of convenience. Alas, it betrayed me, shattering my digital dreams. Thus, I found myself trudging downstairs, akin to a medieval peasant seeking a physical key card, bemoaning the irony of our supposedly advanced technological era. Regrettably, it seems that this hotel and I are on divergent paths. It caters more to energetic revelers and youthful spirits, while my weary business soul seeks solace elsewhere. Farewell, Motto! I shall seek refuge in another Hilton brand, where I can expect a smooth check-in process and a functioning digital key.

I really enjoyed my stay at this hotel. For one, I love that they don't have carpet in the rooms. The room was very clean. The staff here were very helpful and pleasant during our interactions. I like how the hotel is in walking distance to a lot of attractions and restaurants. It is a micro hotel, so keep that in mind. I think it serves its purpose and I would definitely stay here again.

Just enough of what you need. One very comfortable queen bed w white sheets and a duvet, a big flatscreen tv, a bathroom with a large shower, a toilet. No chairs, a bench seat for one next to the bed and window, a bedside tray. It is all you need- cozy and comfortable. The toiletries smelled awesome , the towels soft, the bed comfortable. The downstairs sported a fantastic coffee bar, a modern Mexican restaurant and the roof sported a 21 and older rooftop bar. There was a definite party place vibe and guest services was on point. Cordial, young, accommodating. The only thing I really wanted was a mini fridge.

Stayed here in early June 2023 for business. Room was comfortable but the walls were thin and AC loud. Expected more. Two bars in hotel and both were really loud. Hotel location was convenient to Rittenhouse square and 30th street train station.

Decent hotel with a wonderful staff, I'd rate it a 3.5. The rooms are definitely on the smaller side, with no closet (just a rack and a few hangers). One of my towels had a slight stain, and the bedsheets were itchy. Despite this, the staff was very supportive and helped resolve any issues I faced.

Booked this hotel for my partner and I. We were going to be in Philadelphia over the weekend for a concert. I was nervous as the reviews seemed to be 50-50. I felt much relief after actually getting to the hotel and into my room. Here are some of my thoughts. I loved the centralized location. The hotel is close to Target and CVS if you need anything or forgot to bring essentials with you. There are fantastic restaurants located nearby. It was within walking distance of the Mütter Museum which we were visiting. The room is on the small side but perfect if you are traveling alone or if you are with one person for a weekend visit. I loved how there were big bottles of shampoo, conditioner, and body wash in the shower. The bathroom was fantastic. The bed was comfy and in general, I have no complaints about the room. The only thing that I didn't like was that there was no mini fridge in the room. That is my only complaint. If I return to Philadelphia, I will stay at this hotel again.

Great little spot in Rittenhouse if you want nice and clean room for an overnight stay or you're a compact traveler. Only issues that came up in our visit was our room was originally by the staff elevator and when people gathered there to talk you could hear every word. Also, we could great the people down the hall pregaming their night. So if you're sensitive to other peoples noise, this may bother you. But I got to hear juicy details about Richard so I'm not bothered. There was an issue of a busted water pipe affecting our floor. This causes no water for the sink, shower, and toilet. However, after I told the front desk they added me to a list of people and by the time we came back from our night out they gave us the option to move rooms. They even upgraded us to a larger corner room which was much quieter, and they gave us 1000 points (essentially $5). Staff was exceptionally friendly and helpful. Beware. Care ads on gratuity

Stayed here overnight over the Fourth of July weekend, but was slightly dismayed to find many of the amenities weren't available until perhaps the actual Fourth of July. I was also dismayed because I had half of my meal boxed from a nearby very expensive restaurant that I was hoping to get into later in my hotel room... but to my disappointment, there's actually not even a mini fridge! How is that possible for travelers? Like, what about... even water? Very clean, but the rooms are also a little too compact (almost felt claustrophobic a few times!) The windows can't be open. There's no space for a desk, if you prefer or need to work at a desk. You can work in bed with a flatscreen staring over you which may or may not be ok for you. The lobby and lounge area is pretty and sunken in and I really had no issues with overnight parking. I also feel it's in a great location for the price if you need a cozy place to stay for the night or two.

The front desk staff were incredibly nice! The vibes of this place is very cool and modern. Everything was clean. The hotel room itself is very small - no extras like a fridge, microwave, etc. There was a large TV though. There is only a little bit of walking space around the bed. The walls are also very thin - I could hear everything in the hallway, and even the blinds being drawn in the room next door. There's a restaurant called El Techo at the top which is popular with guests. It's a separate establishment so you have to check in with the restaurant staff on the 1st floor right by the hotel lobby check-in, and then they will scan a pass on the elevator to get you to the top. I would highly recommend!

Surprisingly, comfortable quiet and conveniently located. The room was very clean with convenient temperature options. Nice size TV with App options. The bed was firm and comfortable for me. The pillows were just enough(4) both soft and firm. Very sleek modern minimalist decor. Drawbacks ere the room is very small but that did not bother me. The street location is quite busy lots of foot traffic, homelessness just very very busy (NYC 42nd street or West Village Street busy). Other areas that my concern other folks, were the crowded restaurant. Lots of socializing at the Condesa restaurant and many people up and down the elevators to the rooftop restaurant. Just busy however, once inside my room it was fine. Overall great 2-night stay.

PROTECT YOURSELF IF YOU STAY HERE. TAKE VIDEO EVIDENCE YOUR ROOM IS IN GOOD STANDING IF YOU DECIDE TO RISK STAYING HERE. They added a $500 charge to my stay after I left, claiming housekeeping reported I broke a TV (that I was not aware was in the room.) The damage? "broken pixels consistent with someone falling on it." I spoke with the GM, Ryan Young (after numerous attempts at contacting him), who communicated he's refusing to refund the charges because he is 100% confident without any doubt I'm the one who did the damage. I ask for photo proof, and the damage log, and they have yet to, after 5 emails and 2 phone call requests, been able to provide this. I asked Ryan what he'd do in my shoes, and all he could say was "file a dispute with your credit card company." Careful if you think you're protected if you have status. I'm a Hilton Diamond member and it hasn't meant anything to Hilton. Their answer was that I agreed to the TOS that I would be responsible for all charges by staying with them.

Honestly, this was the worst Hilton chain I have ever stayed at. None of my issues were with the staff, just the concept and room. Here is a list of my issues: (1) Tiny room. Basically a bed and bathroom. No closet. Felt like a cruise ship room. (2)Thin walls- hear blinds opening from other rooms (3)no fridge - I was there for over a week (4)no coffee (5)no room service (6)upstairs restaurant won't allow to-go. I liked their menu better and couldn't take it to my room. (7)internal restaurant won't charge to room (8)coffee shop can't charge to room (9)coffee shop wasn't open before 6 on weekday (10)2 nightstand drawers only, no closet (11)no luggage rack - I had to use the nightstand/bench to hold my luggage, since I was forced to live out of it since you only had 2 drawers (12)1 floor click per key in elevator, can't choose different floor. People kept missing floors since every single floor needed a card swipe (13)no sleep mode on tv- I couldn't fall asleep with the TV on, I had to turn it off while laying in bed (14)dirty wet towel smell when I walked into the room every day

I had a 2-night business trip to Philadelphia this week. Wanted something different in the city. Poked around on the Hilton Honors site and found Motto. The Hilton folks don't do a very good job explaining what this property is. Clearly this is different from any Hilton you've ever tried. Let's first focus on the positives. 1. Front desk staff are exceptional. Carrie and Uhai are great. They make everyone feel like an honored guest. 2. Room was just the right size, right amenities for one adult staying 2 nights. I read another Yelper's review where she stayed here with her husband. This is not a room suited for 2. However, I learned earlier that they have a few studios - aka larger rooms for 2. 3. Coffee shop in front is amazing. No coffeemaker in room. However, at 6 AM I was able to get world class coffee along with a warm ham and cheese empanada. As a Diamond member my breakfast items were complementary. 4. GREAT bar/restaurant in rear of lobby. The bartender made me a couple of margueritas with tequila. I was impressed by the fact they were not very sweet, used Combier and agave. 5. Sink had boiling hot water. When I shave in the AM I love boiling hot water. Makes for the perfect shave. 6. Great room lighting. 7. Perfect room temperature control. 8. 2 large drawers and 4 hangers. Precisely what I need for a 2-night trip. 9. Great wi-fi. 10. Good towels/linens. 11. Great views. Big wall of glass windows. And the negatives. 1. Poor water pressure combined with a cheap shower head. I understand this may be a problem on the higher floors. These folks need to look into this as another Yelper had the same issue. When on the road a good shower is critical. 2. No fridge. They could have worked a tiny fridge into the design. 3. Could not open the windows. I love fresh air, often crack a window open. 4. Bed not the best for my back. I need a firm bed with a soft top. This bed was a tad too soft for me and I woke up stiff. Big question is will I return? DEFINITELY. But next time I will check out the water pressure the moment I get to my room.

It's okay.... Nothing to write home about, but I'd stay again. The place is fairly new and is in a docent location, but the rooms are small and they cater to a younger minimalist mentality. No closet, no place to store a bag, and the bathroom is basically right next to the bed. I'd stay again in the future, but only for a night or two as I passed through the city. Staff was friendly, the cleaning crew did a good job, but they need to look a little closer. My room (920) had candle wax spotted across the floor and it looked like it had been there for a while. Don't just surface clean, make sure it's completely cleaned. The bed was comfortable and overall, I liked it. But I like more space and more of a traditional hotel.

We booked this hotel because it was the cheapest in the area and we were in town for just a few days for a conference. First, I'll say, we got what we paid for. Our room was very tiny and there were not a lot of amenities or extras. It's really just a place to sleep, a small side table, and a place for one person to sit. We had bunk beds in our room which I actually didn't mind too much. The front desk people were pretty helpful but they had a lot of system issues with their computer that caused a few problems. But the hotel was clean and mostly quiet and we felt pretty safe so I would recommend it if you're not too picky about where you stay.

Booked this place for a Saturday-Tuesday, 4 day 3 night stay in April for our spring break trip (we finished out the week at a friend's house to save money). We booked through Chase Travel portal with points (~44,815 points, or $560). I think we were in room 221 (which was weird because the room and another room were behind another door, like it used to be a closet or something). Pros: - THE LOCATION. The location of the hotel is so central to downtown Philly, super close to a bunch of restaurants, bars, train, etc. Literally so walkable to great places if you're looking to not drive too much. - Really modern, very millennial young adult vibes - it's super minimalist and a really good use of space which impressed me (it's also super necessary and you do actually get what you pay for even though the room seems small). - They do a really good job using the space - there's drawers under the window seated space, it's very clean, there's a water refill on every floor for convenience. Unique sliding door bathroom space with all the necessary bathroom amenities. - Convenience - very easy check-in process that only took a few minutes, there's a restaurant downstairs in the lobby and a bar upstairs. - Very effective window blackout shades to block the sun if you like sleeping in - I would say it was worth the price due to the prime location. - Very comfortable bed, with outlets for phone Cons: - Only one small trash can in the room, not really convenient if you'll make a lot of trash or have takeout boxes to throw out - NO FAN in the bathroom - so it's very unfortunate if your husband takes a huge dump - given that the room is small and air circulates very quickly....keep the window open to combat this lol - streaming services area available but you have to log into your own account The check in area is kind of easy to miss, it's a very small Hilton honors sign. - No fridge, so kind of inconvenient if you're trying to save takeout leftovers - Very poor water pressure in the shower head, and it's not a removal showerhead to at least give you another option to get clean given the poor water pressure. Literally felt like a gentle rain shower drip - No free coffee or breakfast options - I really wish that the bathroom sliding door was black instead of frosted glass. Overall, I would've given this place a 3 out of 5 stars, but the extremely good location and high walkability bumped it up to a 4. If it was in another location that wasn't as convenient, I would've kept it at a 3.

A hotel without any of the amenities that make hotels fun/worthwhile. Take my words with a grain of salt, because I would NEVER book this type hotel with my own money (was provided via my employer). The lobby is the only attractive thing about the hotel, but on closer look it's not even functional. Coffee bar? Not free, and it closes at noon. No complimentary tea or coffee to be found in the lobby or rooms. Hotel restaurant? Cute, but when I came to eat after my gig at 10pm the kitchen had long closed. No fridge, no microwave, no bathtub, no desk on the rooms. Checkout was at noon, I packed up and stepped out of my room to fill my water bottle at 12:05 and my key card had already been deactivated. That has never happened to me before. Had to go down to the lobby barefoot and beg to be let back in so I could bring my stuff downstairs. Perhaps I'm just not the desired customer. I'd much prefer a Hampton Inn Express that is not as trendy but has breakfast and other basic amenities. Honestly would even take a Super 8 over this place. It's not trying too hard aesthetically while covering up its inadequacies. +1 because at least there was a fitness center.

The room was small, but adequate. Bed was very comfortable. TV was easy to navigate. Staff was friendly and responsive. Location is ideal; close to shops, restaurants, attractions and transportation. A toilet brush in the bathroom would be helpful. Also a wastebasket in the bedroom. The HVAC system is loud and there's no way to adjust it. Thank you for a comfortable week-long stay.

I have stayed in this hotel before and it was fine, but they refused to refund one night for an unexpected visit to a dying family member. Pretty crappy during a difficult time, and I will not stay here again, and avoid Hilton brand hotels where possible if this is how they treat frequent guests in difficult times.

Great hotel - awesome amenities (including a cafe and a restaurant in the hotel, and a rooftop restaurant/bar too). Amazing location too! About a 20 min walk to Reading Terminal, a less than 10 minute walk from City Hall and Mutter Museum and other sites! And as indicated by the name, it's a step away from Rittenhouse Square. It was super convenient to stay at this hotel and access all the touristy things. The staff was great and friendly as well. A few notes: the tv is an awesome big screen, you're able to sign in to your Netflix and other Smart apps! There is also a locker in the room. There is no fridge - it was fine for us, because we didn't stay more than one night, but fyi.

Not sure what there Motto is... or why it's named Motto... but I had a pretty enjoyable stay at this hotel in Philly. A few things: *The room is tight, but the space is used well. They have plenty of space saving things that allow you to get comfortable in such a cozy room (plenty of hooks on the walls, corner shelving, stuff that's hanging instead of placed on a table). FYI there is no desk in the room. So if you need to work... plan on doing it in bed... or somewhere else. *I think the most important thing to know about Motto is... when you're trying to find it... don't look for a large hotel lol. I drove around the block two or three times looking for this place. The signage is that almost of a store front. When I think of hotel, I think of a large entrance with a car pull around, and a giant lit up emblazoned sign on the top of the building with the hotel's name. Motto totally blends into the street as if it were a restaurant or something. *When you enter, it feels like you're entering into a cafe lol. And then you kinda go towards a bustling bar area and see the small front desk. That's where you check in. *There's not a ton of amenities and it feels like it has a younger vibe. Ice buckets in the rooms are little white plastic buckets that you might get caramel popcorn in. There is no robe (which my old boss feels is a sort of standard bearer for how nice a hotel is). And trust me... she's stayed in A LOT of hotels. But honestly, for a last minute booking, it was affordable, is in a really nice area and definitely suits the needs of 1 or 2 people. The rooms definitely feels newer too. Nothing feels outdated at all. The shower ( no tub) is really nice and had great water pressure. There were really two big annoyances for me. 1) How difficult it was too find. I feel like the hotel should really give instructions when booking. 2) The parking garage across the street that I parked in was a big pain. When I went to leave the next morning- they were totally weeded. It took about 25 or so minutes to get my car out with a long line of people waiting... and for about 10-15 of those minutes I was simply waiting for someone to pay for my ticket. I would strongly suggest that the hotel works with the parking garage across the street so I could pay for my parking at the front desk like a bunch of other hotels I've been too. That would have saved some time. Also, it was not cheap. But, as I found, parking in Philly is generally out-of-control expensive.

Motto was an absolute fantastic hotel, especially for business travel. You are immediately greeted by a coffee shop and then into the lobby and ground floor restaurant which boasts a patio with a fireplace. The staff were extremely courteous and I felt secure knowing I needed my room key to get on my floor. The room was modern with a leather appointed headboard with build in lights. The subway tiles bathroom was quaint but the show stopper was the views of Philadelphia. The only downside was that I needed to go back down to the lobby to get buzzed up to the rooftop restaurant, El Techo. El Techo was amazing and was full of laughter and conversations. David was the best bartender and offered impeccable service and craft cocktails!

I very much enjoyed my stay in Philadelphia; central location in the middle of the town, well and smoothly organized, easy check in/out, good quality 1 bedroom apartment, fantastic alternative. Thanks Stay Alfred team!

Cute space. Front desk staff seems kind of uppity. Air conditioning is ridiculously loud in the room. Wouldn't be doable for some

My room and the hotel facilities were in need of a legit cleaning. I don't have high expectations, but I do not want to see filth in walls, floors, and things that drinking water comes out of.

Ok, I'll probably follow up with additional reviews but this stay is starting out so friggin poor, I have to write something while I'm hot headed. First up, the check in line was 12 guests deep for a two person front desk. And disorganized would be a positive. Second, only one of the two card keys were activated. And guess what? You need a card to select your floor in the high tech elevator. Of course, we're using the worthless card and we're not budging. We figured to use the other card. Third, and this is a winner. Our room door had a do not disturb sign on the handle. It's 3:30PM, whoTF are we disturbing? Well Goldilocks! She's sleeping in our room! And yes, the one working room key opened the door. Thank God she had the latch thrown. We finally got into a room and you couldn't call it "roomy" . I looked at the ceiling hoping to judge the room size by counting tiles but the ceiling was poured concrete. (I think I saw tire tracks in the concrete). The room was too small for anything save the quuen size platform bed. No chair, no closet and just 3 hooks on a wall. You had to live out of a suitcase which you stuffed under the platform. The room had all the warmth of a Soviet youth hostel. I can't believe that Hilton associates its name and reputation with this place. Stay away.

Nice looking minimalist hotel. Check in was very easy, your key is used in the elevator to get you to your floor, it's also used on the front doors after midnight. The room itself is nice. Cozy, it's not a huge room. The bed was very comfortable, I saw people say there was nowhere to put your clothes. There are hangers near the door and drawers under the bench by the window, as well as a drawer in each night table. The bathroom is a bit small, nice shower though it takes like 2 minutes to warm up, but when it gets hot, it's like a volcano erupted. Also, the bathroom door is just frosted glass, with the toilet right at the door. A bit of an odd choice, but if you are into watching that, well there you go. They have a coffee bar at the entrance to the hotel. The coffee is good, better than some of the places in the area. They also have a taco restaurant on the roof. I wanted to check it out, but it gets super busy and you can't just go up. You need to see the desk and they send a certain amount of people up at a time, honestly it was too much of a hassle. Each floor has a water station. You can fill up water bottles there, but it took me a bit to find the ice machine. It's in the basement near the fitness center. 1 ice machine for the whole hotel. Also, if you want extra towels, you have to ask at the desk. We did, we also never got extra towels, oh well. Parking is across the street. $35 a night, don't toss away your ticket, as you can come and go as you please.

I want to shout out to Ryan, who was the nicest, most helpful guest services/receptionist ever. He got me signed up for a yoga class, got me into my room early, remembered my name every time I saw him around the hotel and was so friendly. Give that man a raise! My room, a queen studio, was a great size, very clean, and comfortable. Giving 4 out of 5 stars because no fridge or coffee maker (although by reading other reviews before coming here I knew that, but still BOO). Also I asked for a quiet room, which I was given a quiet area, but still the hallway was kind of loud in general. Overall, good hotel, great location, great price.

Terrible tiny room . Front desk personnel were awful. Was made to wait 40 minutes to check in... never going there again.

Overall, a positive stay at the Motto. Appearance/Decor: Well maintained, clean. Very dimly lit but comfortable couches and seating areas. WiFi: Consistent and decent connection in lobby and guest room areas. Thank you for not having the stupid Hilton sign on page. It just connected and worked. Guest Room: Quite small. As others have commented, the rooms have no seating area or desks, so it's literally just a bed, TV and bathroom. Netflix available (with your own sign-in) and a limited selection of channels via Dish Network. Bathroom: Generously sized, however toiletries were disappointing. I had read in previous reviews that they used Moen + Goetz products but that looks to have been discontinued. It seems as though the entire brand of Hilton hotels are switching to shared "pump" style of soap, shampoo and conditioner. I personally don't care for these and the whole argument about being better for the environment isn't totally true. I do believe the single use plastic is an issue, but it was odd that the lotion and hand soap were individually packaged. Bed: Quite comfortable compared to regular Hilton hotels. AC: Pretty darn loud. The AC is right over the top of your bed and aims directly down at you. So you feel the air pretty consistently. Also seemed as though the air would turn on and off every 15 minutes. Cleanliness of Guest Room: 4 stars. Looked to be clean mostly. Return factor: Yes, if I was crashing for a night, sure. But if you are here to work, do a zoom call or otherwise want a place to sit and relax other than the lobby or your bed, this is not the place. Business center: None of available (not even printing) On-site restaurant: Both rooftop and lobby restaurant were closed, however the coffee shop was open, but I didn't get to try it out. Elevators/Security: Room key required 24/7 to ride the elevators and front doors locked at 8. Felt safe, however interesting folks hovering outside the front doors during daylight. Housekeeping: Daily room cleaning is not included unless you ask upon request at checkin. I was not informed of this. I did observe an upset guest who was staying 5+ nights and asked for a room cleaning and was told the cutoff was 9am. It was 9:15 when I oversaw this. Front desk staff seemed quick to defend the policy and I saw the guest walk away visibly irritated.

I stayed for one night here for my first time in Philly the hotel is a quick drive ( traffic allowing from the william h gray amtrak train station which is from where i arrived. Check in was smooth and easy, incidentals and security $150 a night. The room was a decent size and the staff very helpful! Perfect for a place to crash while exploring the city, the hotel offers a coffee bar in the lobby and two restaurants while i did not get a chance to go to the restaurants the menu offerings sounded great and the bar next to check in looked nice! I did however get to try the coffee bar and got an iced decaf vanilla oat latte and that was delicious, made with local coffee re animator™ which is always a nice touch! The hotel offers a gym as well! would definitely stay again

A quaint little place in Philly. There is a modern Spanish vibe, accompanied by a coffee/pastry shop, restaurant and bar. The rooms are smaller - but that's a given with it being in a city. Overall, a very decent establishment.

We haven't stayed at this hotel, but since I'd heard about a new year round Rooftop open up in center city, we had to check it out. Turns out we went on the first Friday and we went around 4:30, we were asked to wait since the place wasn't even open. But Lucky for us we got a chance to hang out in the lobby and look over their other restaurant Condesca which is a Mexican restaurant owned by the same people who have Suraya in fishtown. The lounge el azteca is Mexico inspired with cocktails and few apps. I loved the atmosphere and the fact that it is a year round roof top is a major plus. Definitely a great addition to the Philadelphia food and beverage seen.

Follow the thread from the bottom up. GA Case #158995070 Dear Hilton Guest Assistance Representative William J: Thank you for the information in the thread below. I have spent more time on this issue than necessary. To close out this case, it has been 21 days since I checked out of the Motto by Hilton, Rittenhouse Square, PA. While I appreciate the effort of your correspondence in the thread below informing me of pending action within 3-days, no action has taken place. I am not impressed with the careless professionalism this matter has taken on. Each method available to reach me is accessible to Hilton and Motto, as evidenced by this correspondence, but I have not been contacted as indicated in the thread below. I feel hotel management is ignoring me by hoping I will not follow up. During my stay I recognized a pattern of patronizing disinformation answers provide to me by hotel staff. I would imagine that trend had not changed since my stay, so if hotel management provided Hilton with information leading to the satisfactory closure of the case [number], such information would be inaccurate. The burden of proof that hotel management contacted me is theirs to meet. Hilton's opportunity to make this right was dissolved by its weakest link in the chain - the Motto by Hilton, Rittenhouse Square, PA, who may believe they are more important than their Corporate oversight, but certainly demonstrated being more important than this customer. I would be grateful for Hilton to close this case and turn your attention to the rogue hotel management trouncing the brand. There is more nefarious activity occurring behind the curtain at the Motto by Hilton, Rittenhouse Square, PA than what management is presenting in front of the curtain. Thank you, Bill From: Hilton Guest Assistance Letters Sent: Saturday, February 25, 2023 11:54 AM To: Bill Subject: Re: Letter to Hilton Corporate, GA Case #158995070, Motto by Hilton Philadelphia Rittenhouse Square PA **This e-mail is from outside** Good Morning Bill, We have received your letter to the Motto by Hilton Philadelphia Rittenhouse Square PA that our office was copied on and I apologize for any inconvenience experienced due to various issues including the rate for the second night, noise, parking fees, and the condition of the room. I have forwarded your letter to the hotel management in GA Case #158995070 to review and respond to you within 3 days. We appreciate your loyalty to Hilton. Best regards, William J. Corporate Guest Relations Specialist Hilton Reservations and Customer Care

I stayed here for just three nights. The location is great The rooms are a little small and unless you request it you don't get your room cleaned. The gym is horribly small and they have not coordinated with local gyms in order to work out. My biggest problem was I went to the basement to get an ice bucket and use it on the first day. Went back down there after working out open an ice bucket to find a woman's hair in it, then mold and another one mold a third one more discoloration it was apparent one time use ice buckets were being reused. Horribly disgusting. Filed my complaint with the management who did not want to reach out to me. Waited 6 hours before I left with no response. Therefore I'm putting this up on Yelp.

Great location, close to good restaurants. However, Do not stay on the 2nd floor, you will be looking (and hearing all night) air conditioning devices right outside your window/oasis door. The room ceiling was raw cement, there was barely water coming out of the shower head (in room 216), no coffee maker and the walls are so thin that the alarm of the neighbor woke me up, leave alone I heard and understood every word he talked on the phone. The bed cover was strangely crumbled up at the edges. Never going back.

This "boutique" hotel room looked like it was inspired by Matha Stewart's jail cell. LVP flooring. Concrete ceiling. Stark white walls. Barely a place.to hang a jacket. There was literally nothing of any comfort in the room outside of the mattress and pillows. Lobby had a weird smell and the lighting was dark and unnecessarily dramatic. If it's a "we're too cool for you for stay here" vibe you're looking for then look no further. But NYC prices for this OFF Rittenhouse Philadelphia location was absurdly overpriced and not worth the spend.

The hotel is in a great location, near museums and restaurants, and the decor gives the place a hip, modern feel. The front desk is between a lobby coffee shop and a bar. I loved our room, a queen deluxe. However I really dislike the new trend of hotels not to offer housekeeping service for stayover guests. I'm not expecting fresh sheets or turndown service every night, but fresh towels and emptying the trash in the room would be nice, especially since the only trash can in the room was a small canister in the bathroom. The sliding bathroom door is translucent, which means that if one person gets up in the middle of the night to use the bathroom, the light illuminates the whole room. On the morning of our checkout, we were really put off by bags of trash in the hallway outside guest rooms. For the most part, I enjoyed my stay, but it would be nice to fix these small issues.

The rooms are like if IKEA did a makeover of medium security prison cells. No fridge, microwave or coffee maker. Not even a chair nor would there be space to put one. Fortunately comfortable bed and great television. Spacious lobby if you need to actually spread out and get some work done, like enough space to write an email or tie your shoes. As many have mentioned the walls are very thin and you can hear drunk people late at night talking too loud. That was most likely us, pie-eyed and complaining about what an awful, filthy city this is. They gave us coupons for a "Free Breakfast" which consisted of coffee and your choice of one a few ugly, dry pastries. I handed my coupons out to homeless people who aren't hard to find around here. Neighborhood has plenty of things nearby including a bevy of shuttered businesses for sale or rent and a few great bars. Courteous staff.

Small rooms. Terrible wifi. No coffee in the room. Very thin walls. Lots of spaces to eat or drink.

Location, location, location. Accessible to a lot of the city and close to public transit. Staff was friendly. Coffee bar in front had excellent breakfast pastries. Those were the high points for me. The room was small and really didn't work for us as a couple. The semi-transparent sliding bathroom door didn't do it any favors (please, my kingdom for a real bathroom door that closes). Wifi and cable were slow and spotty. I would look elsewhere if you need reliable internet. We requested extra towels at the front desk that never arrived. Long story short, you can do better elsewhere in the neighborhood. The price-to-value equation just isn't here.

Place is super cute and trendy but rooms are very very small. No real closet in the room

Yes, the rooms are small but super cozy with a loft-like vibe. Bathroom is roomy and front desk staff let us do an early check-in at 8:30am after a red-eye flight. The lobby and bar are very welcoming and stylish. No microwave, coffee maker or fridge in the rooms if that's important to you. Water filling stations on each floor. The location is perfect and I'm very happy I picked Motto for my first trip to Philly. Would return in a heartbeat.

This place is pretty decent for the price. It's minimalist (don't expect a lot of space or amenities - there wasn't even a place for me to do work on my laptop in the room), but it does the job well enough. Everything was nice and clean, check-in was a breeze, and I really had no issues during my stay. I can definitely see staying here so long as I'm in town for fun and so long as the price stays low, but probably wouldn't recommend it for longer/work stays.