J T.
Yelp
If I could give zero stars, I would!
What a disgusting and awful experience from start to finish.
When the original owners were running Mr Bartley's, the burgers were always spot on, the service awesome, and the spot was always full of energy.
There WAS a reason that this place was so good, and it was clearly the original owner that made it great.
When I heard that it was purchased by Josh Huggard (Google him), I was immediately skeptical, having worked with him in the past, and knowing how he was never quite able to pass a Food Safety course back then...
I can't say if he finally did or not, but I do know that if someone can't pass basic food safety, that is a big concern for me and the customers!
That alone made me nervous.
So when I was back in Boston last month, I stopped in to see how it was after the change in ownership.
Well, I can tell you this - it's definitely not the same place as it used to be.
Don't be fooled by the fact that the look hasn't changed, as that's about the only thing that has stayed the same.
To start, ordering was a disaster.
I tried to order a simple cheeseburger with bacon, and the person taking the order couldn't seem to figure that out.
You would have thought that I was ordering a specialty burger with exotic ingredients with how long it took to place an order for a simple cheeseburger with bacon and fries.
Once I got past the incompetence of the counter person, I watched the process of making the burgers... and man I wish I hadn't.
Between the kitchen staff wiping their faces and then flipping the burgers, to the amount of grease that was soaking the bun and meat, I could almost feel my pores and veins clogging just from watching the cooking process.
Let's just say that I almost left before getting my food.
After about 15-20 min (no joke, it took that long for a burger and fries when I was one of perhaps 10 people in there), my food finally came out.... Wrong.
Seriously.
How can you totally screw up a burger and fries order??
Well, they managed to do so.
At that point I was beyond frustrated and told the person who gave me my food that I would take it anyway.
My mistake once again.
It was gross.
They forgot the bacon and the burger literally slid off the bun as I took my first bite, as it was so lubed up with grease that it slid around on the bun like Tanya Harding on the ice... and it looked about as appealing as well.
I realized right away that if I kept eating the burger, not only would I be ingesting about a 1/2 pound of old grease, but I would most likely be on the toilet or throwing up later that day...
Not something you want to be thinking about when trying to eat your lunch.
Needless to say, I ended up throwing out 95% of my meal, and walking out.
This place is like a sequel - it's never as good as the original and I just wish the original owners still were running this place.
It's sad to see such a historic place drop so far in quality and experience.
This is a definite "STAY AWAY" on my list.