jolene howard
Google
I took my daughter to Mr. Chow for what I hoped would be a lighthearted, special summer girly outing. FWIW, we've lived in the neighborhood longer than the restaurant has been around, and while I’d always thought of it as more of a flashy scene than a great meal, I figured it was finally time to see for myself what the fuss was about. I decided to give it a try, so I made a dinner reservation on the early side to keep things light. We dressed appropriately for a fine dining experience and showed up on time.
We were greeted by warm hosts, but unfortunately, our table service was rude and dismissive from the moment we sat down. I ordered a large bottle of Pellegrino and an appetizer for myself, but before my daughter, who is high school aged and very poised, had a chance to speak, the waiter interrupted to inform us there was a per-person minimum. It was so coarse, abrupt and presumptuous - quite the opposite of what exemplary hospitality looks and feels like. It stopped me in my tracks - I simply and calmly responded, “Perhaps you should ask my daughter what she plans to order.”
When my daughter placed her order, the waiter told her she probably wouldn’t like the dish and suggested she order something else instead. My daughter is a native New Yorker, well-versed in dining out across a range of restaurants, and she knows what she likes. But the waiter was so insistent, and the tone he set was already so off, that she changed her order and followed his suggestion just to keep things moving.
This interaction felt abrupt and condescending, and the tone set by the waiter was unwelcoming for the rest of the meal. The waiter definitely sized us up wrong. He made an inaccurate judgment about us and made us feel that we didn't belong in the restaurant, or didn’t deserve respectful service. Service never improved, and the food itself was (as I expected) entirely mediocre. The dish my daughter ordered was over-sauced and quite heavy in comparison to the dish she originally wanted to order. I came in with modest expectations for the food, hoping the experience would be posh, indulgent, retro-disco and would make up for it. Clearly, it did not.
Despite how poorly we were treated, I still left a full tip out of principle. But the reality is this: for a restaurant that trades on glamour and reputation, the lack of graciousness, warmth, and basic hospitality is inexcusable.
Obvi, I won’t be returning to Mr. Chow, and I would not recommend it. If I could give zero stars, I would. There are far better places in the neighborhood to spend your dining dollars—places where the food is memorable, the service is gracious, and the experience feels genuinely worthwhile. Alternatives in easy walking distance like Tamarind, L’Abeille, Fouquet’s, or Scalini Fedeli all offer excellent food and truly professional service. Honestly, even a visit to Shake Shack in Battery Park City feels warmer and more welcoming—at least there, the staff makes an effort.