E C.
Yelp
I will NEVER eat at Mr. Chow again. My first & last.
My husband & made reservations for the Hudson Street location on Friday, April 8, 2022. Our reservation was scheduled for 6pm. We were among the first few patrons when we arrived. We were seated on the far front side of the restaurant immediately behind the stairway to leads downstairs to the restrooms.
While my husband has eaten at Mr. Chow, this was my first experience to celebrate our anniversary.
I ordered the vegetarian Mr. Chow noodles as appetizer before our entree. The food came to our table quickly.
Toward the last few bites of the appetizer, I but down on something very hard in my mouth. It was alarming because Mr. Chow noodle dish was a soft meal - noodles with sauce.
I pulled the hard object from the left side of my mouth to find two pieces of long metal. Upon alerting the waiter, the Manager approached out table within approximately 5-7 minutes.
The Manager asked if he could see the metal object. Ad I reached to give him the metal objects, he specifically said "it is probably a piece of the dish washer." I placed them into his hand. He looked at it and said, yes I believe this is a part of the dishwasher. He left our table and came back approximately 5-10 minutes later. His conversation when he returned, "I have informed the cook and told him to make sure it doesn't happen again or else I will fire everyone (followed with a laugh)."
Reluctantly, my husband and I ate the remainder of our entree once it arrived to our table. Before we were finished our last bite, the waiter was wiating to deliver dessert to our table and was sure to let us know it was "on the house."
At this point, my husband & I looked at each other confused because we didn't have any desire for dessert, nor did we ask for it. We felt as if dessert was suppose to compensate for metal in my food?!?
We literally sat at our table for no less than 30 minutes waiting, and waiting and waiting for the next step. The waiter even returned to our table after about 20 minutes of us clearly being finished eating to ask, "if we wanted anything else?"
My husband responded, NO. The manager never came back to us. After sitting there for at least 35 minues, I advised my husband to go to the front of the restaurant to locate the Manager about the check. My husband returned to inform me the Manager removed the glass of wine and my appetizer from the check. I was upset. TRAUMATIZED! The manager then approached pur table after my husband came back to update me and we were literally there negotiating with the manager about what should be fair compensation for metal being in my food.y teeth bit down on metal!!!
The end result, the most expensive entree was removed and we were given a bill for one appetizer, one entree and beverage.
The daily sales goal was more important to the Manager, Derrick than the health, safety and accommodation of a first time patron.
I will NEVER eat at Mr. Chow's again.