Jorge Z.
Yelp
My wife & I decided to give the place a try this morning as we live just a walk away. So, first thing is first & I cannot take away from it, all of the food was executed very well & everything really did fantastic. The ingredients used were not bad, but for the pricing certainly called for higher quality of ingredients. That's where the good pretty much ends.
Ambiance was nice, decor tasteful, charming first impressions, music way too loud especially for breakfast, anyone in the industry knows blaring music first thing in the morning is not ideal. The sage burning at main counter was a little overwhelming & unexpected but was bearable after some time.
Service however was lacking 100%. The gentlemen that is a part owner was on his cellphone standing in a corner while his only staff member was scrambling to get set up behind the wet bar, did not acknowledge us or ask to seat us, we were the only people in the restaurant at this point, so not understanding when you're a brand new restaurant how you're not doing everything you can to create a welcoming environment for your paying customers...seems to be a trend with their establishments.
First off putting thing was no water was offered on tap, only bottles of water that you have to pay for only adding to your bills total...pretty crazy when you can walk into a coffee shop on 3rd without a kitchen & can still get a glass of water. Just saying, not a deal breaker but come on now...it's water...
Secondly, after ordering cafe de olla, there's no indication on their menu that there's no refills & or you'd have to pay for an entire additional cup if you'd like more, so there was yet another added cost.
Thirdly, my wife ordered a carrot & orange juice, what was delivered was carrot juice. When we asked, the server persisted to argue with her & told her she only ordered carrot juice, even though she repeated our drink orders back to us. She ended up topping the juice off with OJ & mixed it in.
As we dined we stacked plates & utensils for our server, moved them aside & took a good while for them to be cleared.
At this point we were one of three seated tables in the restaurant, we ordered well before the couple to our left & they got their full orders first, our breakfast panini had still not come out, a cook from the back dropped two on their expo line & the server couldn't remember who ordered them & what table to deliver them to...you could hear someone from the kitchen yell out the table numbers & then they were dropped...my wife got her chilaquiles 6 minutes before my main course hit the table.
Owner did end up touching the table toward the end of meal & very robotically introduced himself by name & asked if there was anything else we needed. Felt very rehearsed & he then proceeded making his way to the other tables with the very same line. Felt very cold & disingenuous, nothing warm & fuzzy about it.
No printed check was presented to review the final bill, only being told verbally what was ordered, very off putting when you're trying to check for accuracy of order & pricing.
Overall, it's hard to give this more than a 1 star. That does suck, because the food was good, solid 8/10. However, the place desperately lacked service & hospitality, 100% unarguable. I don't believe after today's experience we will be back & would certainly not recommend to anyone if you care about receiving an amazing dining experience from start to finish.