Adrian P.
Yelp
I've been coming here for years, even before the new management took over. Our go-to dish has always been the Kal-Sa-Man (kalguksu, sari, and mandu). Since the change in ownership, I've actually noticed an improvement in food quality -- especially with the addition of the spicy kalguksu option, which has become our favorite.
Now, about the service. When the restaurant isn't busy, we usually receive decent service. However, during rush hours, it's a completely different story. We've often been overlooked, seated after others who arrived later, and generally brushed off. We used to let it slide because we truly love the food here.
Unfortunately, after our last visit, my wife and I decided we won't be returning. We arrived right before the dinner rush, were seated fairly quickly, and received water and kimchi -- but then waited 30 minutes without anyone taking our order. We watched two other tables (who arrived after us) get served their meals while we were still waiting.
To be honest, the issue seems to come from one particular older lady who appears to run the floor. She consistently has a poor attitude, refuses help from other staff, and dismisses anyone who tries to step in. Multiple employees noticed we hadn't been helped and tried to assist, but she waved them off and never came back to take our order.
It's disappointing because we've supported this restaurant for years, and all we ever wanted was good food and respectful service. We pay like everyone else -- we just expected to be treated fairly.