Jessica Torres
Google
I usually don’t leave reviews like this, but I feel obligated to warn others, especially families, about what happened to me at this restaurant and how it was handled.
While dining here, my food was served on a cast iron skillet with no protective silicone sleeve—a basic safety measure most restaurants use. The waiter was clearly struggling to carry the skillet and even warned me that it was “very, very hot.” I wrapped it in a towel as a precaution, but had to use that towel to clean my hands since they didn’t provide enough napkins. Midway through the meal, I forgot the skillet was still exposed, and when I reached across the table, I accidentally pressed my arm against the handle and suffered a second-degree burn. My skin melted off instantly. I had to treat it with a first aid kit, and now, weeks later, I still have a large scar on my arm.
The burn was bad enough, but the service was also frustrating. The food was honestly not good, and our server disappeared for long stretches. When we finally got up to find him so we could pay, he snapped at us, saying, “I go to your table. You don’t come to me.” His whole demeanor felt dismissive and rushed. Because of how hectic it all was, I didn’t mention the burn right then, I decided to follow up directly with the restaurant.
After returning home, I left multiple messages with staff and there was no follow up. I called again one last time, was told the owner wasn’t available and would call me back later and seconds later, he did. He said he had received my message but had just been too busy to reply. During our conversation, he told me he needed to conduct an “internal investigation” to confirm my version of events with audio from the restaurant and statements from his staff. He claimed they’ve “never served anything hot enough to burn anyone,” while also acknowledging they use cast iron skillets heated to over 100 degrees.
I told him I wasn’t seeking money, I simply wanted them to take accountability and put better safety measures in place so this doesn’t happen to anyone else, especially a child. He agreed to look into it and asked me to email him with the full story and proof of the burn. I did that on June 12.
By June 19, I still hadn’t heard anything, so I followed up again via email. It’s now July 1, and I’ve received no response at all.
If you’re considering dining here, just know: if something serious happens, even an injury, you may be completely ignored. I sincerely hope this review helps protect someone else from going through what I did.