Nobu Hotel Atlanta

Arrival was not great valet rushed us , room not ready and no service at pool. When we finally got our room it was lovely and service and staff were excellent. Breakfast was delish but lunch was very disappointing. The beds are comfy and the room had a steamer and Dyson hair dryers. Bathroom was very spacious and the coffee and tea makers were great. Gym very nice. A bit more green space would be nice but access to the mall and walking to restaurants was great. We recommend a stay.

The room is beautiful, great bathroom, very comfortable. Having NOBU for room service is as good as it possibly gets, best room service of my life. Had a big issue with the mall directly across the hotel blasting the sound of TV all night, hotel staff were excellent in remediating that issue, and in general staff at the hotel were attentive and friendly. The hotel as a business needs to resolve the giant TV issue though. Otherwise, great hotel, perfect location, would recommend.

Had a 2 night stay there (this past weekend). Truly a top notch hotel. Josh J., Naqueisha M., and De Audra S. were probably some of the best hotel staff members I have ever encountered in my world travels!!!! They remembered my name through the stay and truly made it a wonderful experience by always checking in with me whenever they saw me. The hotel is fantastic and centrally located across from the Phipps Plaza which offers high end shopping and good restaurants. The hotel is very secure with key card access elevators which only allow access to your floor, pool, and lobby. My only critique of the hotel is the in-room dining and dinner menus. The menus are primarily seafood/sushi with only 2 or 3 non seafood meals to choose from. Given the history of Nobu restaurants, this isn't surprising. Thankfully their breakfast menu was wonderful and offered a great selection of items. The in house porsche car service is a great touch. I utilized it twice (brand new macan turbo EV!). The semi-automated valet service made retrieving my rental very easy and never had to wait. Overall a fantastic stay and would recommend to anyone looking to|have a wonderful experience in ATL!

I had the absolute best time at The Nobu Hotel - Atlanta. Firstly, I would love to give a special thanks to Sam, one of the extraordinary lobby receptionists for making my birthday the very best birthday ever! My husband and I are somewhat local and initially wasn’t intending on staying in the city for my birthday. However, whilst downtown for the day, walking around and doing activities, I felt the desire to just want to soak and relax in a large tub and unwind from a very stressful couple of weeks. I looked everywhere for a hotel that could accommodate that birthday wish so we didn’t have to drive all the way back home and make my birthday feel shortened. No hotel that I found felt just right. On the verge of giving up, I gave it one last shot. I came across The Nobu Hotel’s photos and it delivered to me the exact “feng shui” that I was craving. I called them and got the most amazing and kind receptionist ever, Sam! Although it was last minute, he quickly found a way to accommodate us and made our stay and my birthday one to remember! Our Nobu Hotel driver was also so very kind, communicated well, and punctual. The best part of my stay was somewhat unfortunate on my end but spotlights a BIG KUDOS on their end because of the way the receptionist at the time handled this situation. I unfortunately had a “special surprise monthly visitor” unexpectedly a bit early and I was in so much pain and also very embarrassed! I called her (I wish I remembered her name, but she was so sweet.) to explain and to see if checkout could be postponed a bit because I just couldn’t get myself together. Well, not only did she postpone our checkout time, she also sent up someone (Ramadan) to deliver water and medication for me. It’s the smallest things that make the biggest impact. The hotel staff is unanimously phenomenal. They are who really made this experience worthwhile! I do wish there were a mini fridge in the room (unless I overlooked it), but otherwise 10/10 experience and comfort! We got to tour around Phipps Plaza and get some delicious breakfast nearby. I was also able to take a quick swim being that the pool was still open for the season and still very much warm. I got my birthday soak in and was able to unwind. In short, I was refreshed and ready to tackle the week ahead! We look forward to staying again soon. Thank you Nobu!

I had high expectations for my stay at Nobu Atlanta Hotel over my birthday weekend, but unfortunately the experience was underwhelming from the very start. Upon arrival, there was no customary Nobu greeting with a warm towel and beverage, something that should be a standard. My wife had to remind Sam, the front desk concierge, to even offer it, which set the tone for a disappointing check-in. Beyond that, Sam failed to inform us of key details about our stay: we were not told that breakfast was included, or that we had a $75 room service credit. The only amenity mentioned was the fitness center. Instead of being welcomed with the level of service Nobu is known for, we were simply given our suite number and sent on our way. To make matters worse, valet misplaced my Tesla key card. As of October 1st, I am still waiting for the replacement to arrive in the mail, a frustrating inconvenience that should never happen at a hotel of this supposed caliber. The one highlight was the restaurant, which delivered the exceptional quality Nobu is known for. Unfortunately, the hotel and its staff did not come close to matching that standard and, in my opinion, are not worth the price of admission. If you are looking for a true luxury stay in Atlanta, I would recommend considering The St. Regis Atlanta. The service there consistently lives up to expectations and delivers the kind of guest experience Nobu Atlanta fell far short of providing.

Years ago, we were fortunate enough to participate in the incredible benefits of the Amex travel program. While they do come at a price, the level of service and hospitality that they deliver is second to none. So whenever we travel, especially when we're looking for something special, we look for hotels that participate in the Amex programs. On a recent trip to Atlanta, our first visit, we had a chance to stay at Nobu Hotel Atlanta. From the moment we walked in, we knew we'd made the right choice.|The ambiance and aesthetic immediately put the weary traveler at ease. The kind and friendly faces at check-in only further enhance the experience. A warm towel and light tea prepare you for the delight that will be your stay at Nobu. Our room was beautiful and abundant, in that understated way that reflects the Japanese influence of the founder. Our bathroom was lovely; the bed was as comfortable as home. |Part of our perks was the opportunity to have an on-site credit, which we quickly used for lunch in the restaurant. Life-long Californians, only one of us had ever been to Nobu in Malibu, so this was a real treat. The meal did not disappoint. The sushi was outstanding, the sake perfectly paired, and the appetizers were good enough to be a meal. We especially enjoyed Crispy Rice with Avocado... light and decadent all in the same mouthful. |Our first day was topped off with an afternoon swim in the rooftop pool, an excellent way to both refresh and relax after days of travel. The early Atlanta afternoon provided the perfect backdrop to this spa-like experience. |One final note and perhaps the most important of all: the staff was warm and gracious. Too many times we've stayed at "upscale" accommodations only to be met by staff that somehow diminishes the experience with their aloof or off-putting demeanor- not at Nobu. The staff were kind and engaging, helpful and apparently happy to be there. It was a wonderfully diverse group that shared a genuine care for their customers. Even when we left some luggage behind, within 20 minutes of contact, our bag was on its way back to California. |We know that we are lucky to be able to stay at places like Nobu Hotel Atlanta- and this experience only emphasized how fortunate we are. Thank you to everyone there... we will see you all soon!

This team went above and beyond. I had a package delivered to the hotel during my stay. Unfortunately, the shipping name printed out as "Nobu" on the package. The team were able to track the package down and have it sent to my room. Great Staff and great decor. Thank you for your hospitality. Book without hesitation.

Not up to Nobu standards. First room had water damage around large window and smelled musty. Second room was adjacent to Phipps mall courtyard with large screen TV playing sports center 24 hours a day. Screen got shut off late night but sound stayed on blaring all night. Did not sleep even trying to use ear buds and white noise and melatonin. I called front desk at 4AM and they didn’t seem to care. The TV sound never turned off and the outdoor TV gets turned back on early on Sunday mornings. Btw no one is sitting out there watching it. So loud. I would not stay at this Nobu location again. Room cleanliness was poor and room is dusty.

Disappointing Experience at Nobu Hotel - Rude Valet Service As a frequent Nobu hotel guest, I've come to expect top-notch service that aligns with the brand's reputation. However, my recent experience was disappointing and unacceptable. Upon arriving this morning in a rental car, I stopped in front of the hotel entrance, only to be immediately confronted by a valet employee who shouted, "move your car!" When I responded, "aren't you valet?" he replied angrily, "move your car and I will take it from the front entrance." It was shocking to encounter a random employee who appeared visibly enraged and uninterested in his job. While one of the front desk employees later apologized, the damage was done. This lack of professionalism and basic courtesy reflects poorly on Nobu, and I will not be returning due to this treatment. Thank you.

I spent my Birthday weekend at Nobu and had the best experience! The staff was wonderful and extremely helpful! The decor was beautiful and inviting! The room was very clean and we was given the best service! We even used the Porsche service they provided to go to my Birthday dinner! But the best part is that it's located close enough to shops and restaurants but not in the middle of all the traffic. It's pretty quiet. Highly recommend and will return when I'm in town!

Came for a candlelight concert. The venue was nicely decorated and I look forward to coming back for a stay-cation.

This was my fourth time staying at the Nobu in ATL and I must say I was a little disappointed in my experience and how it's beginning to decline. To start my check in process was seamless the front desk receptionist are always so kind and professional! Every time I made a call for room service or just a service in general they were quick to respond and super nice. After checking in, I got to my room and noticed it wasn't as clean as the other times I stayed there. There was also bottles of alcohol already missing from the mini fridge and I could tell that the Nobu brand water bottle was refilled and placed back into the fridge. I noticed there were rose petals and strands of hair left on the floor from previous occupants. Also, this has been a recurring issue when staying here; that's the poor drainage system in the shower. The water seeps through the shower doors and floods the entire bathroom area. We have to use all of our towels and request more to clean it up. While I was disappointed in those items, the room service and food provided was again a 10/10 they NEVER MISS! I had the rock shrimp and rice and the person I was with has miso soup and the California Maki sushi it arrived promptly, hot, and fresh! The following night we went out and came back and unfortunately the valet/entrance area was blocked by a slew of prom goers and their families just taking pictures. This caused a delay in being able to go back to the room as it appeared as if APD and the hotel security had no control over getting them to move. They were not only in the way but also very loud and obnoxious. The same night our neighbors were playing loud music up until 3AM. Unfortunately the nonsense is no fault of the staff but perhaps a little more control over these kinds of situations and a little more rules and regulations would help substantially. Did I enjoy my stay? Somewhat. For the price I pay to stay here? No. Would I stay here again? Most likely not. As much I wanted to be a regular, I don't think it'll get better. :(

Our entire trip was exceptional. From check in to check out we felt like the staff was extremely accommodating and welcoming. We used the hotel car service to drop us off to a couple of destinations and the process was easy and very convienient. We also ate dinner at Nobu our first night at the hotel. Food was exceptional and we loved having a dining option right there at the hotel that was opened late. The rooms were clean and spacious. Very quiet and the entire hotel is scented to perfection. Only feedback is I wish they provided water or atleast water bottle refill stations on each floor. We will certainly be staying again in the near future.

I'm still having a hard time understanding how they have a 2 star rating. This is my third stay and they have been consistent and great each time. I have stayed in 3 different rooms each time and all were clean and stylish.

I was surprised at the reviews here and probably wouldn't have chosen this place because of them, but my boyfriend had surprised me for our anniversary with a night downtown and he shows this hotel. Aesthetically , the lobby was very pretty. But the experience did not start well. For one, I don't know why because there were not that many people ahead of us, but somehow we waited probably close to half an hour to get to check in. The room was nice, and I really like the different lighting. The room was clean, but the view on second level wasn't all that good. The bed was comfortable. But there was something making noise the whole night. That was such an annoyance. In a brighter note, I was impressed with their gym. It was super nice for a hotel. They do have a rooftop pool, kind of on the smaller side, very boutique.-ish. The restaurant Nobu is connected to the hotel. They do have a service vehicle, a Porsche Cayman, that will take you up to 5 miles away if it's available. We valeted the car. You can request your car on your phone and we sat there and waited forever and finally I asked someone about it and they said no one had even gotten the car yet. So I don't know where the disconnect was there, but it was a bunch of waiting for nothing and we had to make a reservations for later. I will say Darren who works at the front was friendly and great! Otherwise I'd definitely say I'd keep looking as there are too many choices in Atlanta to settle for mediocre.

Mixed Feelings About Nobu Atlanta I stayed at Nobu Atlanta twice this year--once in February and again in May. Here's my detailed experience: **Reservations:** Reservations for the restaurant go fast, so you want to book your table before you even get to the hotel. Unfortunately, during my February stay, I couldn't get into the restaurant due to it being fully booked. **Check-In:** Check-in is pleasant and comfortable. You're greeted with a warm tea, a hand towel, and beautiful flower arrangements adorn the hotel. The hallways smell great, adding to the calming vibe. **Service:** This is where things fell short. The service is extremely slow, both at the restaurant and the pool. During my May stay, I finally managed to dine at the restaurant. While the drinks were phenomenal and some dishes were really good, the overall experience was disappointing due to slow service and long wait times. It didn't feel like a luxurious experience. **Poolside Service:** Both times I stayed, the pool was advertised as having bar service, but there was none. Despite being advertised to start after 4 PM, there was no poolside service all day. I had to go downstairs in my bathing suit to get things like water, ice, and lunch. **Perks:** The location is great, being directly in the same plaza as the mall. The spacious rooms, hardwood floors, and double sinks are definitely highlights. **Overall:** While there are some great aspects of Nobu Atlanta, they need to make significant improvements to their service. I would love to return and recommend it, but not until these issues are addressed.

Melvin was wonderful and so helpful! The hotel can be confusing for uber driver to find the entrance and was always present to provide assistance. He also always made sure I had a cold water. We had dinner downstairs at the restaurant one night and Nikki was our server. She was not only so kind and personable, but provided us with the best recommendations! Everything she recommended was so delicious. I've stayed at a few Nobu Hotels and dined at several different locations. The Atlanta location so far has had the best crispy rice, fried okra and cod.

I stayed for a nice staycation in January and I was impressed overall but there are some things that needs to improve to be better! First up, if you are driving to the hotel, you can valet for $45 a night. Or you can park in the garage for free but you must part in the designated hotel spots as the other spots are for the mall and you can get towed. Lastly, there is some street parking right out of the hotel which is free but it fills up quickly. I was lucky to get parking right out front of the hotel. Now for check in. The check in process was smooth. The representatives was friendly and I truly appreciated the hot towel. Very refreshing! That would've been even better if I had just gotten off a long flight! Now for the room! The room was very cozy and comfortable. It was nice in size and the bathroom was very modern. And it had everything I needed! The tv was great until I got in the bed to sleep. At that point it stopped working. It kept pixelating. I couldn't even connect my phone via Google Chrome. My assumption is that all of that runs off of Wi-Fi and it too many people are using it at once. But that needs to be fixed. Also my rain shower didn't work which was unfortunate. Luckily the hose was working for the shower so I could still clean myself. But the bed was cozy. The area was quiet. The pool area looks incredible. Sad it was too cold to enjoy it. And the fitness room was incredible!!!! I have never seen such a great workout room at a hotel before. Lastly, my bill was correct at checkout and when charged to my card. So I was definitely happy about that. Hopefully they can fix some of their kinks out and it will be a perfect stay!

Stayed at the Nobu from the 18th to the 21st of September. What a nightmare. First night the TV doesnt work. I call down at 10:05 PM and they say its too late to fix it. Then, I try and use the pool and they say they need a part to fix the heater and its closed. Then the app for bringing up the cars doesnt work. Then they dont have drivers to take me 1.5 miles away for breakfast on their porsche which is there so that you can familarize yourself with the cars. Then we ask for waters to be brought up in the morning, didnt come till noon, had to call twice. but the biggest thing was that a couple was partying, then fighting and their noise was coming into our room through the AC vent like they were in our rooms. STarted at 7pm and went all the way to 7:30 AM. We called at 10pM to let the staff know and they didnt send anyone to see about it. This couple fought non stop and yelling and screaming for 12.5 hours. Hotel did nothing. Then when I reported it they offered to comp me a night. Took me two times of threating to send a letter to the board of directors for them to actually issue the comp. I had to fight for it. Unbelievable how these people just dont care.

Absolutely awful. Booked a king room, was given two double beds (not an issue for me) Asked if I could use the hotel car to take me to my meeting and was told no but to call in an hour as both cars sat empty outside. Pretty sure they are just for show. Hotel phone did not work Television did not work Called to order room service (from my cell) from nobu restaurant. An hour later it arrived with no soy sauce for the sushi. Called and was told it would be a 30minjte wait. The food tray they put on my bed was wet on the bottom and left stains on my comforter- good thing I had 2 beds! Waited an hour for engineer to come fix the tv and phone. Called back and was told he is finishing up with another client. (9:30 pm now) he arrives not long after completely stoned and reeking of weed to tell me the tv doesn't work and phone doesn't work (thanks!) 11:15 pm I'm woken up to banging on my door. It was hotel staff who then apologized as they were at the wrong room. Do not stay here! Total mess as other reviews clearly show. For $500/ night there are better ATL hotels - prefer the st Regis or Waldorf

Not the Nobu experience. No housekeeping aside from first night during a 4 night stay. Service at front desk was great.

We were highly disappointed at our stay at the NOBU Atlanta hotel. I called prior to ensure they had room service and I was assured they did. Woke up this morning and they couldn't provide it today... not sure how their staff issues became mine the customer. There are hundreds of hotels in Atlanta I could have stayed at... but we stayed at the NOBU.. the room was very small and cramped! No way it was 435 sq feet. The staff that was working at the hotel today didn't seem to care about the customer's experience. In fact we have a service dog and was charged 150$ for the stay! I recommend any other hotel in Buckhead! There are many more nicer hotels!

Was part of free ALL expense paid event on 09/21/24. At check in we were asked to leave a credit card for "incidentals".. although I hesitated I assumed it was just a formality. Checking out the next morning I was charged $127.00 along with other amounts, I questioned the charge and was reassured it would be credited back once the company hosting the vent checked out. Fast forward to the current date and we are still dealing with multiple charges being charged to my credit card. After speaking with management and being told it would be taken care of, they still continue to make fraudulent charges weekly as of today 10/23/24. All documentation has been provided to them showing the event was free. At this point I have no trust that they aren't doing something fraudulent and have been forced to cancel my CC. I would NOT recommend this hotel for ANY event or for any special occasion. Double check your CC statments!! I know I can't be the only one this could be happening to.

The downfall of this establishment will be because of their service standard, or lack there of. I booked a ONE night stay for NYE, was charged for minibar items we didn't use & now am being met with attitude & ego. How do you charge someone over $100 worth of mini bar items & expect them to not be upset after you tell them to just dispute it with their bank? I'll try to keep this concise because I'm honestly over this entire thing because I'm severely disappointed. Booked a 1 night stay for nye & had consistent issues with service. When we got into our room, we took a quick look around & noticed we didn't have a menu for the minibar & were interested in how much everything was (wanted to get a price point since this is a new hotel/restaurant) so we called down to have one brought up... never came so we didn't use anything from the mini bar & moved about our day. Throughout the night, the tv consistently went out & became pixelated. We had to call the front desk several times to get them to reset it, but that didn't work so they had to send someone from engineering to our room in order to reset it... still didn't work. Luckily it was after midnight so we were winding our night down & didn't need the tv, until the morning when it did the same thing. We had to call the front desk several times outside of the tv issues because we needed extra pillows, a knife (for food we brought) & in the morning wanted room service. Every time we called to request something, we either never got it (mini bar menu, pillows & knife) or had to damn near harass the front desk by calling down to get it. Why do we have to pull teeth for a few pillows or a menu? I hate patronizing an establishment where the service is subpar all around & when you finally react to the obvious disrespect, you're told that you're being aggressive. No one ever answers the front desk phones (see other reviews) & there never seems to be a manger on duty... unless that's just a lie. I had high expectations for this new hotel/restaurant, but maybe I need to be a celebrity in order to get more refined service. The price point you pay does not match the kind of service you'll be met with at Nobu Atlanta. I'm severely disappointed & hate the fact that I've been taken advantage of. **UPDATE** Had to repost this review to the hotels yelp page since I put it in the restaurants page... however, I'm STILL working with my bank to dispute the fraudulent charge the staff at Nobu Atlanta placed on my CC. Su O'Brien, Director of Finance, advised that she'd be contacting me on Jan 4th... I haven't heard from her since that last email communication. The management & higher level execs simply don't care so stay there if you'd like *shrug* ***FINAL UPDATE*** The staff at Nobu hotel were unresponsive to my CC company reaching out regarding the dispute for fraudulent charges... so proof is in the pudding. Hopefully they employ more competent staff that specializes in conflict resolution so they don't continue losing money & making this location look like a joke.

Originally I was not irritated because the hotel was in touch with me and said they would fix everything. However, since then, Nobu has continuously argued with hotels.com stating that they will not do the refund, while simultaneously emailing me telling me they will issue the refund. So here you go Had some serious issues mid December when I checked in. It was beyond comprehension. Hotel guess we're down in the lobby complaining. No one was at the front desk for 15 minutes. Wi-Fi would not work. We had to change rooms because our first bathroom was not clean, it had still been used and not cleaned. No one would pick up at the front desk. The only positive was the room was nice. We left three hours after we checked in. Still could not get a hold of management. Sent an email to headquarters and area manager got back to us stating they would refund. We have yet to receive the refund or any returned calls or emails stating they will refund. To make matters worse they charged my CC on top of the original room charge another $250. Absolutely mind blowing!

Recently stayed at Nobu Atlanta on their Porsche Presidential suite. Upon checking in we were given keys to a small room/ knowing the Porsche suite was booked. When brought to the attention of the front desk staff I was told the curtains did not work, per their housekeeping so I was downgraded. After going back and fourth I was given the keys to the suite and told to check if the curtains worked (not my responsibility) upon checking into the room, curtains worked just fine. The beds in this hotel are THE WORST! Flat pillows, uncomfortable pillows. The only thing I can say was the breakfast the following morning was delicious. However offered "complimentary" breakfast I was charged $76 upon checking out. Staffing and comfortability needs improvements.

Had to discuss with management at checkout why I was charged 38$ for a breakfast that I never ate...was informed that my hotel rate included a "breakfast package" which I never intended. They would not reverse the fee even though I was unaware. On the second day, I had breakfast, and was charged 4$ for a coffee refill for a less than 6 oz. cup of coffee, while there was "free" coffee less than 10 feet away from me in the lobby.. Even the very wealthy (which I am not) enjoy not being nickeled and dimed for every single detail..coffee refills should be free. The 35$ plus options in the restaurant tasted stale and were not worth the cost...buyer beware. When did Nobu get its Michelin stars?? Oh...it didn't...not worth the costs in my opionion. The neighborhood is NOT walkable if you are young and want to walk around....this is not the place to stay for you. Also, I went for my birthday and wanted to see the pool and relax there....but there was a sign up saying it was closed for a private even one night...but actually that turned in to threre nights, and the sign was never updated, nor were guests of the hotel informed...poor service and I missed out on this amenity...which I paid for. I will NOT EVER be returning to this property. St Regis from now on... And..there is not anywhere to sit in the lobby..it is very "cold"...not even to have a cocktail or catch your breath while one is waiting to check in... very sterile..

If I could give this place zero stars I would. Claudia is the rudest customer service person I've ever dealt with. If you want to be lied to and bullied by the staff than maybe stay here. I left my dinner reservation at 7:30 PM and my room was at 76° and I thought OK when I come back it will go lower. when I arrive back at 12:30 AM My room was at 89 they tired to say that they had no available rooms but on the website they did so I waited until 2 am in the morning to get moved into a room to sleep in. At this point my booked room was 90°. I came back the next day waiting for my room to have gone down in heat and they told me that they had no update on it (this was at 11:50pm next day) they had previously told me the night before that they would be refunding me and making sure my room would be good to go when I returned after my work day, and the same girl Claudia acted like she had no regulation of our conversation from 2:30 in the morning the previous day. The front desk staff acted like I inconvenienced them. Don't expect to stay here and get a fraction of what you paid for or even close to it. This stuff is full of incompetent members that don't want to make good on the company mistake. Once I finally got really upset, Claudia threatened to have me thrown out by my security. avoid at all costs