Nobu Hotel Atlanta

Stayed two nights recently for a business meeting. The hotel is definitely luxurious. However, the sleep was sub par. I expected better from a hotel of this quality. The noise from the valet station two floors below our room was quite noticeable until very late at night. The windows were not as soundproof as one might expect from such a luxurious property. In addition, the bed itself was not that comfortable and the pillows were flat and felt cheap. My neck still hurts. Finally, the AC unit in our room made loud clanking and knocking sounds when it would stop running. This happened multiple times each night. Took me until 1am of night 2 to figure out what the noise even was. At that point, too late to request a new room. The business meeting aspect of the stay was great. They did a solid job catering the food for lunch and breakfast and the other amenities were great. Service seemed really good to me as well, which sounds like an improvement from others reviews in the past!

I was pleasantly surprised by how wonderful my staycation was. I was deciding between the Ritz and Nobu and, despite some poor reviews, I chose to give Nobu a try. Let me just say that my stay was absolutely amazing! ||I want to give a huge shoutout to the employees Miguellina, Josh, and Lady. When I first called, I spoke with Miguellina, who was incredibly sweet and welcoming. That alone put me at ease, especially since she offered a complimentary upgrade for my room. ||Upon my arrival, the valet helped me with my luggage; I didn't catch his name, but he had braids and was very friendly. When I walked in, Lady greeted me and checked me in, offering us black tea and warm hand towels! ||Thanks to Josh, I was also able to have breakfast at Nobu, which was fantastic. They truly went above and beyond. I even had to call my mother to let her know that we’re staying here for Mother’s Day! 😆 ||Thank you all for helping me celebrate this important milestone and for making sure I welcomed the New Year in the best way possible!

Where to start….|All the employees I encountered were friendly and helpful…5 star.|Room - not so much…It was divided into lounge area and bedroom. The lounge area had a wide selection of beverages…both alcohol and non-alcohol. I could not find a price list anywhere….the coffee service was below the array of alcohols and poorly lit. It had a pot for tea and a Nespesso machine with tiny cups. No instructions but with such a dark area it would be risky to use. The lounge area also contained the closet. Two deep drawers at the bottom of the hanging area and a shelf and space above as well as the safe. Not a very good setup for anyone to place clothes,etc. The safe was also in the closet. Poorly lit.|No dresser or any real area for putting on makeup, etc. In either the bedroom or lounge area. A very small desk and chair with the phone and TV controller. The bed was soft and too low if one has problems standing up from a low sleeping or sitting position. The bathroom had the best lighting but the small vanity had two bowls so close together there was no room for much in the way of shaving gear, hair dryer,etc. No Towel bars, just a couple hooks in the shower. No spare TP roll………Almost forgot…two tiny nightstands by the bed with very large lamps…no room to put much on them either.|I had breakfast in the hotel. the food was okay but the menu was very limited.|Needless to say, It is not very likely I’d return even with such a great group of employees. There are issues requiring a more intelligent process for outfitting a hotel room.

Front desk staff trained very well. Rooms were great, but a tad overpriced. We also dined at the Nobu restaurant and the service and quality of the food was fantastic. The servers were very professional and the food was delicious. The noise level of the restaurant however was much too loud for us. Probably a good place when you’re in a group, not great for a date.

I had the pleasure of staying at what can only be described as the best hotel I've ever experienced, earning a perfect score of 10 out of 10. The level of service was exceptional, with all staff members exhibiting warmth and professionalism. Notably, Zaniaya and Darren stood out for their remarkable assistance, delivering service that truly enhanced our visit. The dining options were outstanding, and the hotel's cleanliness and pleasant aroma added to the overall experience. I eagerly anticipate my next visit.

They charged my credit card and extra $76.24 after I checked out. 2 to 3 days later for fees that was not disclosed to me prior. I never received a receipt. When I took a shower the whole bathroom floor was wet. I called someone to come and mop it and clean my room but that never got done either. It wasn't until I got back to my room at 11pm that night when I noticed it wasn't done. So I had to call again to ask for someone to come and do those things. When the two individuals came to my room they didn't clean my room or give me new linen for my bed, they just replace the rug in the bathroom and gave me new towels. When I called the hotel to complain about the charge, the gentleman apologize and said their is nothing else he could do. Very rude and unprofessional. I guess because they have celebrities that stay at this hotel on a regular, they don't feel like they have to be accountable for the mistakes that they do. So unacceptable. I would never recommend this hotel

This is a very good place to stay. Despite being an 8 floor hotel access from front door to lobby and room is less than 2 minutes. Room is simple elegant. Spacious, allowing for two easy chairs looking out of large windows over Atlanta. Large bathroom with walk in shower. Good lighting controls and adequate lighting to read in bed. Breakfast included. It better be! Menu price for something simple like a pastry is $9.00. Two orange juices , three pastries, two coffees with a 20% gratuity added in (Oh and water) just short of $75. Parking by valet $35 a day. If Amx card you may get $100 cash for covering incidental costs. Last advice - If you go in through the garage entrance, and this is first time to visit, you may or will get lost. You can check in at some level inside the garage it may be easier to find or you can go up to the top of the garage and pull up at the front entrance of the hotel. (You should get a discount if you find the way on your own). If meandering around does not finally take you to the top then look for a garage patrol car and they will help you.

This was by far was one of the worst hospitality experiences I’ve had. They were not accommodating for kids sleeping arrangements or even dining options for in room for kids. House keeping forgot to put towels when they did the room and we didn’t realize until showering and so I called the front desk since there was no house keeping phone line - no one brought towels!! We ended up having the use sheets to dry the baby off and get her to bed. It was really ridiculous. I’ve never seen a hotel be so non-hospitable to guests.

Disappointing Experience at Nobu Hotel - Rude Valet Service As a frequent Nobu hotel guest, I've come to expect top-notch service that aligns with the brand's reputation. However, my recent experience was disappointing and unacceptable. Upon arriving this morning in a rental car, I stopped in front of the hotel entrance, only to be immediately confronted by a valet employee who shouted, "move your car!" When I responded, "aren't you valet?" he replied angrily, "move your car and I will take it from the front entrance." It was shocking to encounter a random employee who appeared visibly enraged and uninterested in his job. While one of the front desk employees later apologized, the damage was done. This lack of professionalism and basic courtesy reflects poorly on Nobu, and I will not be returning due to this treatment. Thank you.

I spent my Birthday weekend at Nobu and had the best experience! The staff was wonderful and extremely helpful! The decor was beautiful and inviting! The room was very clean and we was given the best service! We even used the Porsche service they provided to go to my Birthday dinner! But the best part is that it's located close enough to shops and restaurants but not in the middle of all the traffic. It's pretty quiet. Highly recommend and will return when I'm in town!

Came for a candlelight concert. The venue was nicely decorated and I look forward to coming back for a stay-cation.

This was my fourth time staying at the Nobu in ATL and I must say I was a little disappointed in my experience and how it's beginning to decline. To start my check in process was seamless the front desk receptionist are always so kind and professional! Every time I made a call for room service or just a service in general they were quick to respond and super nice. After checking in, I got to my room and noticed it wasn't as clean as the other times I stayed there. There was also bottles of alcohol already missing from the mini fridge and I could tell that the Nobu brand water bottle was refilled and placed back into the fridge. I noticed there were rose petals and strands of hair left on the floor from previous occupants. Also, this has been a recurring issue when staying here; that's the poor drainage system in the shower. The water seeps through the shower doors and floods the entire bathroom area. We have to use all of our towels and request more to clean it up. While I was disappointed in those items, the room service and food provided was again a 10/10 they NEVER MISS! I had the rock shrimp and rice and the person I was with has miso soup and the California Maki sushi it arrived promptly, hot, and fresh! The following night we went out and came back and unfortunately the valet/entrance area was blocked by a slew of prom goers and their families just taking pictures. This caused a delay in being able to go back to the room as it appeared as if APD and the hotel security had no control over getting them to move. They were not only in the way but also very loud and obnoxious. The same night our neighbors were playing loud music up until 3AM. Unfortunately the nonsense is no fault of the staff but perhaps a little more control over these kinds of situations and a little more rules and regulations would help substantially. Did I enjoy my stay? Somewhat. For the price I pay to stay here? No. Would I stay here again? Most likely not. As much I wanted to be a regular, I don't think it'll get better. :(

Our entire trip was exceptional. From check in to check out we felt like the staff was extremely accommodating and welcoming. We used the hotel car service to drop us off to a couple of destinations and the process was easy and very convienient. We also ate dinner at Nobu our first night at the hotel. Food was exceptional and we loved having a dining option right there at the hotel that was opened late. The rooms were clean and spacious. Very quiet and the entire hotel is scented to perfection. Only feedback is I wish they provided water or atleast water bottle refill stations on each floor. We will certainly be staying again in the near future.

I'm still having a hard time understanding how they have a 2 star rating. This is my third stay and they have been consistent and great each time. I have stayed in 3 different rooms each time and all were clean and stylish.

I was surprised at the reviews here and probably wouldn't have chosen this place because of them, but my boyfriend had surprised me for our anniversary with a night downtown and he shows this hotel. Aesthetically , the lobby was very pretty. But the experience did not start well. For one, I don't know why because there were not that many people ahead of us, but somehow we waited probably close to half an hour to get to check in. The room was nice, and I really like the different lighting. The room was clean, but the view on second level wasn't all that good. The bed was comfortable. But there was something making noise the whole night. That was such an annoyance. In a brighter note, I was impressed with their gym. It was super nice for a hotel. They do have a rooftop pool, kind of on the smaller side, very boutique.-ish. The restaurant Nobu is connected to the hotel. They do have a service vehicle, a Porsche Cayman, that will take you up to 5 miles away if it's available. We valeted the car. You can request your car on your phone and we sat there and waited forever and finally I asked someone about it and they said no one had even gotten the car yet. So I don't know where the disconnect was there, but it was a bunch of waiting for nothing and we had to make a reservations for later. I will say Darren who works at the front was friendly and great! Otherwise I'd definitely say I'd keep looking as there are too many choices in Atlanta to settle for mediocre.

Mixed Feelings About Nobu Atlanta I stayed at Nobu Atlanta twice this year--once in February and again in May. Here's my detailed experience: **Reservations:** Reservations for the restaurant go fast, so you want to book your table before you even get to the hotel. Unfortunately, during my February stay, I couldn't get into the restaurant due to it being fully booked. **Check-In:** Check-in is pleasant and comfortable. You're greeted with a warm tea, a hand towel, and beautiful flower arrangements adorn the hotel. The hallways smell great, adding to the calming vibe. **Service:** This is where things fell short. The service is extremely slow, both at the restaurant and the pool. During my May stay, I finally managed to dine at the restaurant. While the drinks were phenomenal and some dishes were really good, the overall experience was disappointing due to slow service and long wait times. It didn't feel like a luxurious experience. **Poolside Service:** Both times I stayed, the pool was advertised as having bar service, but there was none. Despite being advertised to start after 4 PM, there was no poolside service all day. I had to go downstairs in my bathing suit to get things like water, ice, and lunch. **Perks:** The location is great, being directly in the same plaza as the mall. The spacious rooms, hardwood floors, and double sinks are definitely highlights. **Overall:** While there are some great aspects of Nobu Atlanta, they need to make significant improvements to their service. I would love to return and recommend it, but not until these issues are addressed.

Melvin was wonderful and so helpful! The hotel can be confusing for uber driver to find the entrance and was always present to provide assistance. He also always made sure I had a cold water. We had dinner downstairs at the restaurant one night and Nikki was our server. She was not only so kind and personable, but provided us with the best recommendations! Everything she recommended was so delicious. I've stayed at a few Nobu Hotels and dined at several different locations. The Atlanta location so far has had the best crispy rice, fried okra and cod.

I stayed for a nice staycation in January and I was impressed overall but there are some things that needs to improve to be better! First up, if you are driving to the hotel, you can valet for $45 a night. Or you can park in the garage for free but you must part in the designated hotel spots as the other spots are for the mall and you can get towed. Lastly, there is some street parking right out of the hotel which is free but it fills up quickly. I was lucky to get parking right out front of the hotel. Now for check in. The check in process was smooth. The representatives was friendly and I truly appreciated the hot towel. Very refreshing! That would've been even better if I had just gotten off a long flight! Now for the room! The room was very cozy and comfortable. It was nice in size and the bathroom was very modern. And it had everything I needed! The tv was great until I got in the bed to sleep. At that point it stopped working. It kept pixelating. I couldn't even connect my phone via Google Chrome. My assumption is that all of that runs off of Wi-Fi and it too many people are using it at once. But that needs to be fixed. Also my rain shower didn't work which was unfortunate. Luckily the hose was working for the shower so I could still clean myself. But the bed was cozy. The area was quiet. The pool area looks incredible. Sad it was too cold to enjoy it. And the fitness room was incredible!!!! I have never seen such a great workout room at a hotel before. Lastly, my bill was correct at checkout and when charged to my card. So I was definitely happy about that. Hopefully they can fix some of their kinks out and it will be a perfect stay!

Stayed at the Nobu from the 18th to the 21st of September. What a nightmare. First night the TV doesnt work. I call down at 10:05 PM and they say its too late to fix it. Then, I try and use the pool and they say they need a part to fix the heater and its closed. Then the app for bringing up the cars doesnt work. Then they dont have drivers to take me 1.5 miles away for breakfast on their porsche which is there so that you can familarize yourself with the cars. Then we ask for waters to be brought up in the morning, didnt come till noon, had to call twice. but the biggest thing was that a couple was partying, then fighting and their noise was coming into our room through the AC vent like they were in our rooms. STarted at 7pm and went all the way to 7:30 AM. We called at 10pM to let the staff know and they didnt send anyone to see about it. This couple fought non stop and yelling and screaming for 12.5 hours. Hotel did nothing. Then when I reported it they offered to comp me a night. Took me two times of threating to send a letter to the board of directors for them to actually issue the comp. I had to fight for it. Unbelievable how these people just dont care.

Absolutely awful. Booked a king room, was given two double beds (not an issue for me) Asked if I could use the hotel car to take me to my meeting and was told no but to call in an hour as both cars sat empty outside. Pretty sure they are just for show. Hotel phone did not work Television did not work Called to order room service (from my cell) from nobu restaurant. An hour later it arrived with no soy sauce for the sushi. Called and was told it would be a 30minjte wait. The food tray they put on my bed was wet on the bottom and left stains on my comforter- good thing I had 2 beds! Waited an hour for engineer to come fix the tv and phone. Called back and was told he is finishing up with another client. (9:30 pm now) he arrives not long after completely stoned and reeking of weed to tell me the tv doesn't work and phone doesn't work (thanks!) 11:15 pm I'm woken up to banging on my door. It was hotel staff who then apologized as they were at the wrong room. Do not stay here! Total mess as other reviews clearly show. For $500/ night there are better ATL hotels - prefer the st Regis or Waldorf

Not the Nobu experience. No housekeeping aside from first night during a 4 night stay. Service at front desk was great.

We were highly disappointed at our stay at the NOBU Atlanta hotel. I called prior to ensure they had room service and I was assured they did. Woke up this morning and they couldn't provide it today... not sure how their staff issues became mine the customer. There are hundreds of hotels in Atlanta I could have stayed at... but we stayed at the NOBU.. the room was very small and cramped! No way it was 435 sq feet. The staff that was working at the hotel today didn't seem to care about the customer's experience. In fact we have a service dog and was charged 150$ for the stay! I recommend any other hotel in Buckhead! There are many more nicer hotels!

Was part of free ALL expense paid event on 09/21/24. At check in we were asked to leave a credit card for "incidentals".. although I hesitated I assumed it was just a formality. Checking out the next morning I was charged $127.00 along with other amounts, I questioned the charge and was reassured it would be credited back once the company hosting the vent checked out. Fast forward to the current date and we are still dealing with multiple charges being charged to my credit card. After speaking with management and being told it would be taken care of, they still continue to make fraudulent charges weekly as of today 10/23/24. All documentation has been provided to them showing the event was free. At this point I have no trust that they aren't doing something fraudulent and have been forced to cancel my CC. I would NOT recommend this hotel for ANY event or for any special occasion. Double check your CC statments!! I know I can't be the only one this could be happening to.

The downfall of this establishment will be because of their service standard, or lack there of. I booked a ONE night stay for NYE, was charged for minibar items we didn't use & now am being met with attitude & ego. How do you charge someone over $100 worth of mini bar items & expect them to not be upset after you tell them to just dispute it with their bank? I'll try to keep this concise because I'm honestly over this entire thing because I'm severely disappointed. Booked a 1 night stay for nye & had consistent issues with service. When we got into our room, we took a quick look around & noticed we didn't have a menu for the minibar & were interested in how much everything was (wanted to get a price point since this is a new hotel/restaurant) so we called down to have one brought up... never came so we didn't use anything from the mini bar & moved about our day. Throughout the night, the tv consistently went out & became pixelated. We had to call the front desk several times to get them to reset it, but that didn't work so they had to send someone from engineering to our room in order to reset it... still didn't work. Luckily it was after midnight so we were winding our night down & didn't need the tv, until the morning when it did the same thing. We had to call the front desk several times outside of the tv issues because we needed extra pillows, a knife (for food we brought) & in the morning wanted room service. Every time we called to request something, we either never got it (mini bar menu, pillows & knife) or had to damn near harass the front desk by calling down to get it. Why do we have to pull teeth for a few pillows or a menu? I hate patronizing an establishment where the service is subpar all around & when you finally react to the obvious disrespect, you're told that you're being aggressive. No one ever answers the front desk phones (see other reviews) & there never seems to be a manger on duty... unless that's just a lie. I had high expectations for this new hotel/restaurant, but maybe I need to be a celebrity in order to get more refined service. The price point you pay does not match the kind of service you'll be met with at Nobu Atlanta. I'm severely disappointed & hate the fact that I've been taken advantage of. **UPDATE** Had to repost this review to the hotels yelp page since I put it in the restaurants page... however, I'm STILL working with my bank to dispute the fraudulent charge the staff at Nobu Atlanta placed on my CC. Su O'Brien, Director of Finance, advised that she'd be contacting me on Jan 4th... I haven't heard from her since that last email communication. The management & higher level execs simply don't care so stay there if you'd like *shrug* ***FINAL UPDATE*** The staff at Nobu hotel were unresponsive to my CC company reaching out regarding the dispute for fraudulent charges... so proof is in the pudding. Hopefully they employ more competent staff that specializes in conflict resolution so they don't continue losing money & making this location look like a joke.

Originally I was not irritated because the hotel was in touch with me and said they would fix everything. However, since then, Nobu has continuously argued with hotels.com stating that they will not do the refund, while simultaneously emailing me telling me they will issue the refund. So here you go Had some serious issues mid December when I checked in. It was beyond comprehension. Hotel guess we're down in the lobby complaining. No one was at the front desk for 15 minutes. Wi-Fi would not work. We had to change rooms because our first bathroom was not clean, it had still been used and not cleaned. No one would pick up at the front desk. The only positive was the room was nice. We left three hours after we checked in. Still could not get a hold of management. Sent an email to headquarters and area manager got back to us stating they would refund. We have yet to receive the refund or any returned calls or emails stating they will refund. To make matters worse they charged my CC on top of the original room charge another $250. Absolutely mind blowing!

Recently stayed at Nobu Atlanta on their Porsche Presidential suite. Upon checking in we were given keys to a small room/ knowing the Porsche suite was booked. When brought to the attention of the front desk staff I was told the curtains did not work, per their housekeeping so I was downgraded. After going back and fourth I was given the keys to the suite and told to check if the curtains worked (not my responsibility) upon checking into the room, curtains worked just fine. The beds in this hotel are THE WORST! Flat pillows, uncomfortable pillows. The only thing I can say was the breakfast the following morning was delicious. However offered "complimentary" breakfast I was charged $76 upon checking out. Staffing and comfortability needs improvements.

Had to discuss with management at checkout why I was charged 38$ for a breakfast that I never ate...was informed that my hotel rate included a "breakfast package" which I never intended. They would not reverse the fee even though I was unaware. On the second day, I had breakfast, and was charged 4$ for a coffee refill for a less than 6 oz. cup of coffee, while there was "free" coffee less than 10 feet away from me in the lobby.. Even the very wealthy (which I am not) enjoy not being nickeled and dimed for every single detail..coffee refills should be free. The 35$ plus options in the restaurant tasted stale and were not worth the cost...buyer beware. When did Nobu get its Michelin stars?? Oh...it didn't...not worth the costs in my opionion. The neighborhood is NOT walkable if you are young and want to walk around....this is not the place to stay for you. Also, I went for my birthday and wanted to see the pool and relax there....but there was a sign up saying it was closed for a private even one night...but actually that turned in to threre nights, and the sign was never updated, nor were guests of the hotel informed...poor service and I missed out on this amenity...which I paid for. I will NOT EVER be returning to this property. St Regis from now on... And..there is not anywhere to sit in the lobby..it is very "cold"...not even to have a cocktail or catch your breath while one is waiting to check in... very sterile..

If I could give this place zero stars I would. Claudia is the rudest customer service person I've ever dealt with. If you want to be lied to and bullied by the staff than maybe stay here. I left my dinner reservation at 7:30 PM and my room was at 76° and I thought OK when I come back it will go lower. when I arrive back at 12:30 AM My room was at 89 they tired to say that they had no available rooms but on the website they did so I waited until 2 am in the morning to get moved into a room to sleep in. At this point my booked room was 90°. I came back the next day waiting for my room to have gone down in heat and they told me that they had no update on it (this was at 11:50pm next day) they had previously told me the night before that they would be refunding me and making sure my room would be good to go when I returned after my work day, and the same girl Claudia acted like she had no regulation of our conversation from 2:30 in the morning the previous day. The front desk staff acted like I inconvenienced them. Don't expect to stay here and get a fraction of what you paid for or even close to it. This stuff is full of incompetent members that don't want to make good on the company mistake. Once I finally got really upset, Claudia threatened to have me thrown out by my security. avoid at all costs