Bart
Google
Where to begin, we made a reservation at Nosso for 7:30pm, and we arrived at 7:40 which I know is wrong, however most restaurants have a 15 min grace period. When we got there, the server said that we couldn’t sit at a regular table, and could only be seated on high tops, because we were supposed to confirm our reservation one hour an a half before, the reservation time, which I never heard of that - reservation it’s reservation. My grandmother has an issue with her leg, and that’s what caused our delay and she is unable to seat on high tops - because we were dumb we decided to stay and sat at the bar. At that point I wasn’t excited about eating in there neither about the experience, I usually go to Michelin restaurants and the highlight it’s always the service, which we didn’t get at NOSSO.
Since we were already seated at the bar, I tried to order and get out as soon as possible, as I didn’t like the idea of spending money in a place that lacks service.
The food came, we ordered the chicken, the guioza, the fish with pupunha, and the pasta with shrimp, wine and a few drinks - the food was amazing, however what made us stay and change the perception about the restaurant it was Sofia, I have never met such a kind person before, so professional, willing to explain every single drink, paying extra attention to my grandmother, going above and Beyond. If it wasn’t for Sofia I would give NOSSO a 1 star.
I hope Sofia is being recognized by the company, because seeing her attention to detail made very happy.
I come from hospitality business and she is the peak of this restaurant- all the rest are mediocre.
We were excited about the culinary and it was such a disappointment.