Grace L.
Yelp
This dining experience was one of the worst I've ever had.
The service was shockingly horrible for such an overpriced restaurant. The waitstaff were unprofessional and extremely rude, and the food was not good enough to justify their behavior.
It took about 15-20 minutes after we were all seated, for someone to come around and offer us water, and from that point on, it was pure chaos. Our waitress was disorganized, and so the runners did not know who ordered what drink, and was calling out to all of us asking "who got __, who got ___?" The waitstaff bringing plates and refilling water would reach THROUGH us, to clatter down the plates and refill our glasses, instead of going around each person. Our waitress took about 30 minutes to get our appetizer orders in, and then didn't even come to take our entree orders until after we were FINISHED with our starters. This resulted in our main courses being brought out around 10pm, when we sat down at 8pm. The food did not come out at the same time, which left more than half of our table looking on while only 5 people picked at their dinner, not wanting to eat without everyone else. When the sushi bar mains were FINALLY brought out (about 20 mins after the first set of main courses), again, due to the waitress's extreme unprofessionalism, the runners had zero idea who ordered what. They called out "who got the flight, who got __, did someone get __?", which is the most chaotic way of serving food at a restaurant as expensive as this one. One of the runners didn't even know what the "flight" looked like, and this resulted in him giving my meal to another person at the table. By the time we realized the mistake, some of the pieces were eaten, and instead of apologizing and just bringing me a replacement dish, she got extremely defensive, and talked to me as if I was an impatient child that she needed to talk down to. It was so condescending, and I just calmly sat there while she spoke to me as if I was the one who made the mistake of giving my food away.
After this mishap, a couple people at the table requested some espressos to close out our meal. Instead of explaining on the spot, that this was not possible due to the fact that the machines had been cleaned and taken down for the night, she agreed to bring them out at the end of the meal. After waiting 30 mins or so, when we asked where the espressos were, she again became defensive and overexplained that the machines were being cleaned and they had to put it back together to make the espressos and that (DIRECT QUOTE) she "was not going to be a bitch to her coworkers and rush them". By this point, we were all just shocked to hear her say this. At the end of the dinner, which didn't finish until past 11pm (due to THEM BEING SO SLOW), the check came and when I asked my friend to hold onto the itemized receipt (so we can split the check afterwards, since we paid with 1 card), she took it as a dig on her, and yelled across a 13 person table that (DIRECT QUOTE) "I can print you as many as you need, if you want 18 receipts you can have them all".
We left with a bad taste in our mouths- taking home most of the food , since we had all lost our appetites from sitting and waiting for the majority of the night. I will never be coming back here, and will tell anyone looking to enjoy sushi in East Hampton to avoid this place like the plague.
BY THE WAY- their sushi rice was way to vinegar-y, overcooked and mushy, and sat in my mouth like paste. I think sushi rice is the cornerstone of good sushi, and if you judge their food quality by how the chef handles the rice, you can automatically tell that this is like a 2-star sushi spot at most. The only reason why it's not 1-star, is because I didn't get food poisoning. Also, Otoro that is $15 a piece should not have a metallic after taste.
Will never be coming back, eating at a restaurant managed by this group, or going to a restaurant with these two chefs as their execs ever again in my life.