Daniel B.
Yelp
Very unhappy with our three night stay this week. Expected a great experience, but many problems! Bad restaurant, horrible staff, careless teams managing new owned facility. Avoid staying here!
We arranged for a second family to join us this week, we rented two rooms with water view and experienced so many problems we will never return. Our family of four (two kids) met with a second family of five (three kids) expecting to enjoy several pools on site, confirmed amenities and beach activities.
- No working WiFi the first day, their team had not idea what the problem was, the second day the WiFi was only working in our rooms only, but not on the grounds, so I was not able to work on my computer, only in the bathroom for our three day stay!
- keys to our rooms did not work the entire first day. After hours of arguments with their team trying 8-12 sets of keys and the doors not working, just got angry and told them to figure it out, then find us to give us the keys for entry.
- pictures at the website show kayaking at the beach, but there were no working kayaks, they all had holes and not able to float!!! Our kids were very upset with this problem and complained the whole time. The team did not care, just told us new ones are on backorder!
- We were eating breakfast with kids and man cutting grass with weed-wacker did not care to avoid us, sprayed us with cut grass ruining our breakfast and hurt one of my daughters with a rock from the weed wacker! I yelled at the guy and he just walked off, did not say a word!!!
- Restaurant food is very poor quality. It was high priced, so we expected it to be good, but learned our lesson the first day... For lunch and dinner we had to return multiple dishes with order mistakes and just tasting bad. We decided to drive to town for breakfast pickup from the Montauk great bakeries and had great dinners at the local restaurants. Do not be a sucker! Avoid the restaurant!
- We understand the facility is now being run by a new owner, but there is too much construction going on to enjoy the facility. Lots of saws, power tools and even a chain saw cutting down old dock posts. Horrible noise, not able to enjoy our long awaited family vacation!
The working team at this facility is careless, could not be bothered to help us, did not care if we were upset about our problems and did not offer a refund for any of the problems we encountered! Never going to return!!! You are warned, it may look nice, but it's a nightmare!!!