Areial R.
Yelp
THIS PLACE IS RACIST!
IF YOU ARE A PERSON OF COLOR, DO NOT EAT HERE. Three friends, myself and my 3-year-old son, went to Olio Pizzeria. The hostess, Molly, said it would be a 25mins wait. It was 7:15pm. We said ok and patiently waited outside in the cold because there wasn't an indoor waiting area. We see other people walk up and get seated right away. We thought ok maybe they have a reservation. More people arrived, and they were also seated before us. I look inside, and there are at least 3-4 empty tables. I go up to the hostess, and she answers the phone, didn't even bother to make eye contact, or even whisper that she would be with me soon. She finally gets off the phone, and says to me, "oh let me see if your table is ready." She comes back and finally we are seated at 8pm. 45min wait, not 25min like I was told. I guess she kept giving our table away. Another 10mins pass and finally, someone walked by. It was Molly again. I asked her if we could get some regular menus and waters for the table. (We were there for restaurant week, separate menu, but there weren't any kid friendly items.) She proceeded to tell me that she meant to bring us some, but she forgot. She starts to pour the glasses and completely skips over myself while she reaches over me to serve my friends. She only pours 4 waters. My friend says to her that we'll need another, and she then counts the glasses like she didn't know she only poured 4 waters for a table of 5. It is now 830pm, our waitress has arrived! I was told her name was Jennifer, none of the staff had name badges. She asks us how our night is and we say to her that we're ok but we have been waiting for over an hour to get seated and served. We also let her know that she served 2 other tables before us and they just were seated, so if we could get our order put in before theirs because we had been waiting to be served. She didn't acknowledge any of it and said back to us, "Oh, well, can I get something started?", in a condescending
tone. My friends ordered, I did not. I let Jennifer know that I actually would not be ordering, and I'm leaving the restaurant. She rolled her eyes and with an attitude, asked my friends if that was it. We were the only people of color in this establishment besides our waitress at the time. There's a problem there. FOR A SANTA BARBARA LOCAL, BORN, AND RAISED, THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER HAD