Eli C.
Yelp
The story began during pride weekend. After the parade, we went to Olympic Hotel for drinks and appetizers.
1. First, before we all ordered drinks, my friend, who uses a wheelchair, needed the lift to get up the three steps to the table we were assigned. The lift needed the door on the upper end closed before it would work, but the server was very confused. Finally, a second server came to try to figure it out, and also got confused. This lasted 5 minutes. Out of frustration, my friend finally said " Could you please just close the door at the top, it then should work." They did , so my friend finally got to enter the lift and join the rest of us.
2. I asked for hand sanitizer, but once it was on my hands, I felt something was going to be interesting. Then I saw these tiny bubbles started popping out. Well, I guess it was soap, so I had to use the restroom to rinse it off. I asked for hand sanitizer but I got soap. Haha.
3. I tasted something different when I was having my ice cream, so I took it out from my mouth and found that it's a piece of paper. What a surprise when you are enjoying your dessert, so I tried SEVERAL times to get the attention of a server. I wanted to see what they were going to do with this. Instead of apologizing, she said something either like 'what do you want?' or something like that. I was like emmmmm, I don't know? Maybe not finishing the rest of the dessert? Finally, she said she will take the cake away and also take that off the check. Thank god, that's all they can do for their mistake. It's fine by me but I guess I didn't want to order any more items.
4. The fourth story was not about us, but our neighbors that sat next to our table. Some other customers that were on the second floor was opening a champagne bottle with a saber knife, but unfortunately they failed. The top of the bottle cracked and got tossed over to our floor and hit our neighbors table. Glass was over their carpet and our neighbors had the cork in his hand. The customers around all noticed that, but there was no server/manager that approached them. Finally, one of the customers found a manager somewhere and took him to their table to take care of this . Hope they got taken care of.
5. After we paid our bill and were ready to step out of the hotel, I noticed that there was a poster near the escalator which had colorful pride cocktails on it. What a surprise! Nobody mentioned that there was a special drink for pride week. But okay, we missed it and probably won't want it anymore.
Customer service: Not good.
Food/drink: Good but a little it pricy.
Will I recommend this bar to my friends? No.
Thanks for reading such a long comment. And hope it would help you to make a decision.