Omni Shoreham Hotel

We had a great stay at the Omni Shoreham Hotel! The staff was wonderful, especially David, the concierge, who was incredibly helpful and kind to our daughter. His hospitality really made a difference in our experience. The room was clean but a bit outdated—there’s no main light switch, so you have to turn the lamps on and off individually, which was a little inconvenient. That said, it was still a comfortable stay overall. If you're looking for a more affordable breakfast option, check out Open City just two minutes away. Great food and a nice atmosphere!

Had an amazing 5-night stay at the Omni Shoreham Hotel! The historic charm and antique vibes made it feel truly unique. My room was spacious, comfortable, and well-maintained, and the staff was friendly and attentive. The hotel also has many event spaces perfect for hosting large gatherings or meetings. It’s a perfect blend of history and modern comfort. Highly recommend this gem in Washington, DC!

I was at the Omni Shoreham for work in January and my husband/son tagged along to sightsee. So it was a combo Business and Family trip! We loved the hotel and location. The service was great and all the food/drinks we had were really good for a hotel. I would love to come back when we can use the pool/spa. The lobby is beautiful too! The kids play room/area was a huge added bonus!

Great price, location, & room. Huge rooms (#117) with safe, fridge, iron and typical 4 star amenities. Amazingly long (6ft) and very deep bathtub, perfect for an Epsom soak. Minor issue, the bathroom is tight, which could easily be improved by having door swing out. I had a discounted room with understandably no view; notwithstanding, the property is very nice; albeit, with perhaps some faded glory as the hallway & room carpets need updating. Very very convenient Metro Red Line location. Price ($250) was more than half of other 4 star DC hotels. I would stay here again.

We came to the New years party and it was a blast. The hotel itself is beautiful and very fabulous but the only reason why I am giving it 4 stars is because the food was scarse at the event. The food didn't last that long and it was mainly tasteless boxed or unfrozen desserts. We don't know if the Hotel is the event coordinator that makes sure the party goes well but lots of things weren't up to its name. Less performances, less food, even less people attended the new years event. It seemed their goal was to just get everyone wasted and call it a night.

Excellent hotel for kids. We really appreciated the kids craft room and excellent stock of art supplies. These bought us a lot of happy hours both at the in hotel restaurant, and at the neighborhood restaurants. The pool is great, and very safe for kids. When we asked for extra sheets or towels they were brought to our room promptly. The location is walking distance to the zoo, and to a few great eateries. Will highly recommend this hotel to those travelling with kids.

The hotel is huge with an old but well-maintained structure. The staff was very nice and friendly, making our 7-night stay enjoyable. The location is great, with plenty of good food options nearby and a CVS for convenience. Overall, a good experience!

Had a great time at this hotel. I was here all week and ALL the staff were wonderful. From the morning folks in the coffee shop, to the valet folks who let me grab my key a few times to load and unload a few things throughout the week, to the bartenders in the bar at night (Mary was great). Customer service is top notch here.

The only reason it didn't get 5 stars is because I haven't stayed overnight yet. This is a grand hotel in the nations's capital. I was there for the NYE gala, and it was beautiful! The lobby was decorated with beautiful holiday displays and statues. As soon as I approached the hotel, I had 3 people greet me and open the door. There are several big conference and ballrooms in the lower level. However, I got a little turned around because there wasn't signing to navigate the large hotel. The staff was very helpful in assisting me and sharing information on how to navigate the event. They also have a large valet service area and staff. The experience makes me want to come back to stay. I will update the review when I do.

The Omni Shoreham Hotel in Washington, DC, is a classic gem that captures the charm of old-world elegance and is a staple in the city's hotel landscape. My stay in a suite on the second floor of the West Tower reflected both the hotel's historic beauty and the need for some modern updates. The suite was generously sized, with a comfortable seating area that flows into a separate TV room, making it ideal for both relaxation and work. The suite also included a functional desk and a small coffee maker, though it would have been nice to see a more luxurious coffee setup considering the hotel's premium rates. The toiletries, while adequate, didn't quite match the level of luxury that the Omni brand suggests, and the bed was slightly on the firmer side for my preference. The decor and furnishings, while tasteful, are beginning to show their age, and a few updates could really elevate the room experience to meet contemporary expectations. The Omni Shoreham offers a lovely atmosphere with a charming ambiance, though the layout with East and West Towers can be a bit confusing at first. Still, it's a fantastic choice for business travelers, given its prime location within walking distance of excellent restaurants, shopping, Metro stations, and even the National Zoo. Overall, it's a great choice for a classic Washington experience, but a little refreshing would bring it up to modern luxury standards.

We planned our vacation at the Omni months ahead. Having health conditions, including cancer & asthma, I both wrote and called prior to ensure various room specifics were handled. This included no scents, no feathers, quiet room, no chemicals used to clean, and nobody to enter our room without a mask. I was assured this was taken care of, via email and at check in too. We were also "promised" a free microwave upon check-in by our Customer Relations Manager which took 4 days to show up after repeated calls using that manager's name who made the promise. The WORST: Room 669. Immediately on entering we noticed a foul smell and a constantly dripping sound. We immediately observed disgusting foul black mold around the base of the toilet, indicating the seal is bad. Bathtub constantly dripped. Mold in shower and shower tile was so disgusting it looked like it had never been replaced and was filthy. The odor of FECES in the room kept getting worse, filling the entire room. It was positively nauseating. NOTE: This is a health hazard for anyone, let alone someone with cancer. We called twice and they finally sent a "House Engineer" who entered our room - maskless. He told us 1. He couldn't smell anything 2. He had a cold. 3. The only thing he could do was use a "completely safe" CHEMICAL the Omni "always" uses. It did nothing. At that point, we were livid and after much exhausting, time consuming debate the Omni late on a Sunday night sent one guy to help us move all of our stuff to a new room. We were so worn out and they offered a suite with a few small credits, so we accepted it. However, considering 1) the amount of time we wasted on our vacation that can never be replaced, 2) the fact that this is an OMNI Hotel - 4 Diamond - where Presidents have stayed and the Senate meets at - This should NEVER in a million years have happened. A room provided to a customer - or even accessible in an Omni this condition? Absolutely unacceptable. SEE PHOTOS. But to happen to someone with BLOOD CANCER who took the time and energy and effort to spell out exactly what we needed, is unforgivable and must be made right.. We will not know right now what effects sleeping in such HAZARDOUS CONDITIONS for 2 nights could have on my future health. But surely a hotel of this stature should have at the very least given us those two horrid nights on the house, regardless of whether we got a suite or not. It's reprehensible that we were nickeled and dimed after being put in this situation of utter filth. We are asking Senior Management to consider reimbursing us for our entire stay at the Omni Shoreham. The Servers at Roberts Restaurant were EXCELLENT, to include Darrell, Annett, Massea, Seghe, Feli, the wonderful young gentleman from Indonesia and any others I am forgetting. The cream of the crop. They represent what the Omni name is about. If only your front desk management was the same. We will wait for your communication regarding this.

I stayed there for a trip to DC- It's one of the best stays I've ever had!! The place is awesome but on top of it their staff is the besttt!!! "Chase" helped me and my friend at many instances and was so devoted and had a lovely personality. Really exceptional customer service. There is a pool side and outside lawn and really cute terrace in the hotel to where you can work peacefully. Lobby is pretty good too. Will Defo come back here. If you are in DC for a long or short trip will highly recommend it. It's very close to public commute and not far from other parts of DC.

The Omni brand had me thinking I was going to be staying in a wonderful hotel. The weird valet service that was unorganized should have been my first clue. The staff was professional at check-in. The conference accommodations were average and the food provided for the conference was cold and subpar. They ran out of coffee and the lunch was cold. Salmon and chicken were not tasty cold but may have been better warm. The hotel just needs a facelift.

I'm partial to Omni hotels as my wife and I chose to have our wedding reception at one of their properties. However, this property was not to my liking. You may enjoy it more if staying in a historic hotel, with all its quirks, gives you enjoyment. However, for my stays here over the years, I find myself wishing to stay at a humble Courtyard by Marriott instead. The grandeur of this hotel is a great idea, but the execution is lacking in details. I wish they would better appoint the guest rooms it to match the caliber of hotel that it puts itself out to be. Since the hotel is so historic and old, there is a musky smell throughout the guest rooms, with BO smell in the bathroom and leak stains around the base of the toilet. In window air conditioning is loud, floors are squeaky and has many uneven dead spots under the worn carpet. Toilet flushed extremely slow and the toilet seat was yellowed from age. Sink was small and didn't have enough space for toiletries. Shower was a bathtub that had three separate shower curtains to wrap around the tub to keep the floors dry. No shower gel was offered in the shower, so had to use an old school soap bar that is rare in hotels nowadays. There was also insufficient lighting inside the room, so I had to take off a couple of the lamp shades to improve it a little. Ventilation in some of the conference rooms were questionable, as it still felt very humid and damp although the AC was blowing strongly. Overall a beautiful hotel with very good Omni service.

We needed a hotel for just one night in DC (celebrating my birthday) and the Omni fit the bill! It's really easy to get to if coming from out of town. Check in was a breeze and they even accommodated a late checkout. Note that they only do valet service for cars here at the hotel (no self parking) at $55/day + tax. Our room was clean and spacious- exception the bathroom! We wished it was bigger. We found a great breakfast/ brunch/ lunch place right across the street - OpenCity. We will definitely keep this hotel in mind when we return to the city.

My husband and I have made this an annual trip. We love the Omni and here are a few reasons why: *Staff is amazing. When you come back after an outing, the doorman greets you warmly saying, welcome back! *Rooms are reasonably priced, especially given the location. *While the hotel is older, it has charm and is gorgeous! *Property is beautiful. Make sure to go out back and walk round! *Rock creek park is right outside the hotel. You can get on the trail and go all all the way to the National Mall. *Don't feel like going out to find a meal? Robert's restaurant is on site and has a great menu.

A lovely hotel in Woodley Park that offers beautiful interiors and great staff--I wish they were paid sufficiently! Our rooms were lovely and had cool views of Rock Creek Park and the Washington Monument. The lobby and bar areas are great!

I thoroughly enjoyed my one-night staycation at the Omni Shoreham Hotel. Everything during my stay was comfortable and the team was extremely accommodating. A highlight for me was the professionalism experienced at check-in, from the receptionist - Toorilay. The location of the hotel was perfectly situated in the Adams Morgan neighbourhood. I was able to conveniently Uber to the restaurant and concert venue, without sitting in crazy traffic. As many of the other reviews mention, the hotel is quite dated. But given the history and magnificence of the building - this didn't matter to me. The room was very spacious with an excellent view and gave a palacial feel!!!

Nice hotel, spacious rooms, great bed, and a nice bathroom. I really appreciated the large closet to hold suits, shoes, and casual clothes, a luggage rack, etc that made getting ready for the morning a breeze. I stayed here for a conference and couldn't believe the size of this hotel, plus I later found out that there were multiple conferences at the same time in this hotel. So props to the staff for making this feel like a personalized experience. My only gripe is that I def heard a mouse squeaking one night, but to be expected in a historic building.

Fixed income living: it felt like we were staying at Grandma's. The room: uncomfortable mattress, only two small sleeping pillows on the bed, only one reading chair (concierge wouldn't send up a second). The bathroom: no shower gel, no robe, towel rack/shelf tilting so much that bottle fell off, the shower water took almost 10 minutes to heat up and then it scalded me and took several minutes on cold to cool down; there was no place to put toiletries and the lighting was poor for makeup. The hotel: WiFi is terrible everywhere except for the restaurant and can't be used with VPN; upon check-in, one receptionist berated another for switching us to a nicer room "that had mold in it"; the decor is straight out of 1985; the concierge is just a guy sitting in a chair reading his phone - he doesn't actually help; gardens are pretty and the housekeeping staff are sweet and thorough. Dining: the nicest part of the hotel is the dining room, which is lovely, however, on Thanksgiving day, they stopped serving breakfast at 10:00 a.m.; they could not seat us when we arrived at 9:45, so we had to find another breakfast restaurant. The concierge told us to go across the street to a restaurant called "Open City." We did and it was closed. Note: if you are going to close your restaurant, be sure you have a verified alternative. My husband said that it would have been better to stay at a Hampton Inn. This hotel is not at the level we expect from Omni and we would not have chosen to stay here had we known that.

My family and I stayed at the Omni Shoreham hotel for 5 nights and had a wonderful experience! The staff were welcoming, helpful, kind, and the reason I'm writing this review. We felt cared for and pampered. Heres the breakdown. Lobby - BEAUTIFUL and smells super good too. Overall, it's such a nice vibe. The gentleman working at the front desk was super kind and welcoming. He gave my kids goodie bags and gave my husband and I drink/coffee vouchers. Parking is probably the only downside. It's $50 a day for valet (no self parking). However, this is the norm for nearly all hotels in the area. We swam in the pool each day. This is a great pool if you have kiddos because it only goes to a little over 3ft. Shout out to the hotel house keeping! They're on top of it! We went down to the pool and by the time we went back to the room it was nice and clean. Room service was quick and good.

Came back to my room after a few hours out and found this dead, huge cockroach in the bathroom. Was told this was "normal" by the hotel staff. I'm staying here for a conference for work. Do not stay here.

Do not stay here! The Omni Shoreham is a pathetic husk of a once great hotel. My partner got FOOD POISONING at the hotel restaurant, and the hotel didn't even care. I asked for a WHEELCHAIR ACCESSIBLE room for my parents, the hotel said OF COURSE! And then didn't give one to them. What is going on here? What kind of cruelty and negligence is this? Do not come here!

Rude, rude, RUDE! I was told I couldn't smoke outside by the ashtrays by an employee. I protested and was told the whole property is in-Smoking despite the "designated smoking section". RUDE!

Deborah at front desk handled all questions agent was having at busy checkin and later she was able to help me learn of the smooth checkout process and extend my time to allow me to keep my bag in the room before conference lunch. Slept so well with bedding and temperature setting. Only quirk was having two small elevators up to the rooms at west end due to historic nature of hotel. These ran slow at peak conference transition times.

Won't be staying at an Omni Hotel again. I'm all about diversity but when people can't understand what you're saying in your pure country then there is an issue. Tried talking to the front desk about my room, the missing lamp shade, the running toilet and the refrigerator not working. I had to stop talking to the person and just walk away because I couldn't understand what she was telling me. Then I ordered from Robert's Restaurant...I received something totally different than what I ordered. I was already out of patience and didn't even bother to correct the waitress. I just won't return.

I wish I could stay here once a week to decompress and enjoy the gorgeous setting and amenities. Service is phenomenal and it's clean, sumptuous, beautiful, elegant and perfect in every way. Cant wait to come back.

The Omni Shoreham hotel is a large, lovely hotel in a great location, close to Rock Creek park (good trails for walking and biking) restaurants, nearby attractions and our son's place in Adams Morgan (the main reason for choosing this hotel!). :-) The staff was friendly, efficient and attentive, especially Deborah, who went above and beyond our expectations! We will certainly be back!

Joseph at this hotel bar deserves a nice shout-out. What a gentleman. He could tell when people needed space, and he could tell when I wanted to chit-chat, plus always refilled my water glass while checking on what else I might like to order. The servers here in general made me feel at home, while waiting to fly home, and I thank them very much. I got a burger for dinner here and it was one of the best! Deeelish comfort food! Such a cozy atmosphere too - well done, "Marquee Lounge" - cheers.

I had a great experience with Crystal at the front desk! I had a wonky situation where I was booked to change rooms multiple times, and without me asking she fixed it, so I didn't have to change rooms! She also had a calm and welcoming demeanor while dealing with a long line of guests. My room has a great view too!

Do not stay at this hotel!!! We checked into our room around 4:00. We had to wait for a bit since the system was down--there are three of us in the room and they couldn't give us three keys because the "system was down." We left for dinner at 5 pm and did not return until close to 10. My daughter went to take a shower and we found several pubic hairs in the tub. I immediately called downstairs and we offered a new room. I went to the new room with the manager and guess what--yup--more public hairs in the new room. He offered a third room but I said don't bother--clearly the rooms were not cleaned. I asked for new sheets because I had no faith at this point. (I wanted someone to come clean the room but all housekeeping staff was gone). When I went to change the sheets I found a pubic hair in my bed--pulled back blanket and that it was along with stains on the pillow case. If it were not close to 11:00 pm I would go to another hotel!! Now we are sleeping on what are hopefully clean sheets and no blanket or comforter since I am sure they are filthy too. I will be reporting this hotel to the health department. DISGUSTING!! Fast forward to the morning--spoke to two additional managers who were equally dismissive. I was told they can always find a resolution if given the chance. I said I gave a chance last night and was offered a room with the same filth and pubic hairs---NO THANK YoU. I was not going to spend the night looking for a room that appeared clean on the surface. Now I will be contacting corporate and see if they care.

Really grateful to Lelise who helped us check into our room quite early after we landed following a sleepless redeye. She was very accommodating and kept us updated about room availability. Definitely would return thanks to her

We were in town visiting and were advised this hotel was close to our family so we decided to stay there. It was very convenient and we were happy with our stay. The highlight of our stay was one of the employees at the front desk/check in area, a lovely gentleman by the name of Alton(not sure of the spelling) , I believe he is from Jamaica. He was very charming, so helpful and resolved an issue we had quickly and expeditiously! The Omni is very lucky to have him on their team!

The hotel itself was a little run down but nothing we weren't expecting going in. It held a lot of history and the lobby, as well as rooms, were beautiful! We had a great time at the pool and our server, Enya, was kind diligent and really created an amazing experience for the family! I recommend Omni as a place to stay in DC and i DEFINITELY recommend the pool and bar. Their staff are fun, respectful and all around friendly.

Beautiful hotel. We stayed here for one night while visiting Washington DC. The room was very comfortable and spacious. The worst part about this hotel is the parking. There is no self parking and the valet is $55.

Hotel is beautiful. but only place to eat at 3 was the pool outside. we had smash burgers. The woman taking orders gave us chips instead of fruit. My big complaint is that the cook didn't wear gloves and grabbing chips with his hands to put on plates. I asked if I could have a plastic knife and fork so I could eat open faced burger. i was told No! all they could do is cut the burger. the female grabbed the plate and the cook took the burger with his bare hands and put back into prep area and cut in 4s for me. it was so disgusting and gross! It really should be reported to the DC health department!

I meant to book separate rooms on two consecutive nights and inadvertently booked two rooms the same night. Realized my error within 60 seconds of receiving the email confirmation, but they refused to cancel one room and rebook it for the next night. Terrible customer service. Stay away.

I love staying at old hotels, there is a certain charm to them. Sadly, the charm is all this hotel had. The room size was pretty big, our room did have a balcony which was nice even though the weather was hot. The bed was hard, not my style. Two flat pillows for a king size bed. The A/C was terribly loud, so between that and the bed, sleeping was an issue. To make things worse while I was plugging in my phone, there was a dirty old water bottle on the floor. Cleaning was not their top priority.

Having breakfast with great view in DC! Very good service, reasonable prices, delicious breakfast.

I reserved two nights but didn't stay. Maybe the room I given was nice twenty years ago, but it's past tired now, and being on a lower floor had a strong mildew smell. I turned around and checked out immediately at the front desk. The hotel is insisting that I actually stayed, and is charging me for two nights. Management is abysmal and the issue is still not resolved a week out. I feel like I'm being gaslit. Maybe they assume I'll get tired of calling. Someone point me to a good hotel in DC. I would avoid this place. In fact I would pay to not stay there (which looks like what will happen, and it's not cheap

Checked into room and only had one light working. Bedside lamp and clock were unplugged. Refrigerator which is in a heavy credenza was unplugged. Desk lamp and outlets had to be replaced. Called at 10:00pm and engineer came up around 11 and couldn't find all the problems. Went to the desk in the morning and had electrician come up and he changed out the outlet at the desk. Didn't understand how housekeeping could not see problems with the room. Manager did nothing to help or offer any compensation. Hotel is old and in its heyday had presidents and celebrities stay here. Now it is sorely in need of updates and better customer service. Peeling caulk in bathroom. Stains in the carpet. Do better Omni!

This hotel has historical charm in the heart of DC., yet for all it gander could really use some cosmetic renovation. Not to the aesthetics but rather these little things such as chipped paint, caulked areas replacement of curtains and some carpeted areas.

Would not book there again and do not recommend. Valet was very nice and checkin was okay. We had high hopes, but ended up being sorely disappointed. The hotel is very old and has not been kept up well. Surely, at one point in time, it was very nice, but now looks dated and feels dingy. The room was sub-par and did not feel luxurious. Floors were badly stained. There were cracks in the bathroom flooring. The bed was nicely decorated, but upon sitting down, there were loud noises due to some material that sounded metallic underneath. The place looked very old and worn down. It felt more like an old apartment than an upscale hotel. The crab cakes were burned at Roberts. When we alerted our server she did not apologize. She walked away and got the manager. Glad she got the manager, who was very professional, but she should have apologized and explained what she was doing instead of walking away without saying anything. Overall, wasn't impressed with the table, seating, or decor. Everything looked old and worn down. Marquee Lounge was better even though they offer less food. The ambiance was great and loved the different seating options. The lobster roll and fries were very good. Calamari was not great. Shrimp was good. Fried mushrooms were very greasy. Drinks were ok. We did not stay the night because the room was not comfortable. We believe we got ripped off.

This is a grand old hotel that's lost a bit of its luster. I've been going to the Omni for many, many years and the old gal is definitely cutting back on the amenities. Not so much as a note pad and pen or city magazine in our room. The room safe didn't work and we had to ask for more hangers. On the other hand, the staff is still very friendly and helpful. The location is great, steps from a Metro. Tucked between the Zoo, Adams Morgan, and DuPont Circle you can see a lot on foot. In the summer the pool can't be beat for all day lounging or cooling off after a day of touring. Get a room on the park side which is quieter and prettier. Deals are available and despite a somewhat faded vibe it's still a great hotel.

The true definition of a hidden gem. As soon as you walk in, the aroma in the air relaxes you & prepares you for the lap of luxury flushed full of rich history you're about to embark on! The decor in this place is breathtaking! Everything is super posh, plush & inviting. The views of the bridge & Rock Creek Park just added to the unmatched je ne sais quoi of the resort! The staff is absolutely phenomenal! From valet to the front desk to housekeeping to the pool attendant, we received 5 star service throughout our entire stay! Everything was perfect. My husband & I did a staycation this past week & the 1st word that comes to mind is SPECTACULAR! From the seamless check in, to our beautiful 1 bdrm suite, everything was amazing!! We had lunch at their absolutely asethically stunning restaurant Roberts (definitely IG pic material), which not only has splendid food but also has a spralling outdoor patio complete with a firepit overlooking their gorgeous 11 acre garden. Thursday night, they had a jazz singer with a voice like silk sernading the dinner crowd! Please try the Maryland Crab Bisque. it's deeeeelicious & full of lump crab meat. Put the smooth & creamy Peach Helene on your to-do list too! Let's get into the garden! Plenty of beautiful trees, flowers, a breathing taking fountain, lots of seating & they even have rocking chairs & hammocks for maximum relaxation. You can also get into the history of the hotel with all the back stories of this legend. The pool/spa area was also gorgeous! There was even a poolside bar if you wanted libations or food. The hot tub worked wonders on my body! Perfect day of relaxation! If you are visiting DC or are a DC native like myself & just wanna get away without leaving the city & you are doing yourself an injustice by not staying at the Omni Shoreham DC!

DC hotels have been hit and miss for me but the Omni was a pleasant surprise. Located in a walkable area of DC, it's an old school hotel that boasts large rooms and lots of space. The rooms are very large compared to other DC hotels I've been to but the one we're in was definitely showing its age. The room was in good shape but the bathroom was worse for wear, cracked sink, broken toilet paper roll holder. The hotel also has a nice area in the back that has garden space for guests to roam or for events. Service here was pretty good and the rates were fair. Most definitely a good choice if you're staying in the DC area.

I really enjoyed this hotel. The bed and pillows were so comfy! It's a historic hotel so if you are expecting all the bells and whistles this is not the place. The elevators are small but original.. my only complaint is that main restaurant served rancid cheese! Seriously I heard the chef apologize to a customer for serving the cheese on her salad that should not have left the kitchen. Customer said it was sour! Other than that if you arrive late be aware no food past 11! Not even in the lounge... I would stay here again. Service was fantastic!

I stayed at this hotel with my family and the hotel itself wasn't bad, the room looked pretty clean. However, the Vallet really disappointed me, they stole my car's gas. At first we were just suspecting that, however it also happened the next day. When we left them our car that night we had 60 miles, but the next morning we only had 30 miles. Then it happened again the next day, but this time we took a picture of the amount of miles we had, and it was 345 miles that night. And the following morning it was 340 miles. I couldn't believe it but we do have the picture as proof. Although everything else in the hotel wasn't too too bad, I won't ever go back there because of that. I didn't want to put a star for this review but I had to.

Very Nice Hotel! Grande Lobby area is stunning with lots of areas to sit and talk. Rooms are spacious and clean. Everything looks well maintained and updated. We ate breakfast in the main dining room. Breakfast was fine but I was expecting a little more upscale menu. I would recommend adding a Crab Omelette for out-of-town visitors. The location is excellent with lots of green space. Rock Creek park is within walking distance.

If I could have given this place less that one star I would have. When we first got there, my boyfriend and I were both pulling a suitcase, and had backpacks and additional bags. There were three men standing at the podium between the two sets of doors and not one of them even attempted to move towards the doors to open them for us. As a matter of fact, we were there for five days and not once did someone hold open the door. For $400 a night that was just unacceptable. Once we finally got in the doors the smell of perfume was overwhelming. But hold tight, We will come back to that one. At check in, the guy behind the counter insisted I give him my personal card even though it was supposed to be taken care of by my work, including a pre authorization for all taxes and additional charges. When we got to our room, it was obvious that the hotel is dated to say the least. The wallpaper in the bathroom was peeling and curling at the edges, the paint in the bedroom was cracked and peeling, and chunks of the ceiling were literally falling onto the floor and beds. The next day my conference started. This is when I realized why the entrance of the hotel smelled like a cheap brothel. Almost every single room smelled terrible like moldy, musty carpet. The walls and ceiling were water stained. The smell was so horrible that I had to switch rooms the following days of my conference. On top of that, they didn't offer any free coffee , tea, or water in the lobby like most other hotels offer. For as much as we spent, this place was disgusting. We attempted to eat at the restaurant in the hotel, but the mold smell was so overwhelming that we had to leave. On top of it, everything was dirty. The stairs looked like they haven't been cleaned in decades, the floors were unvacuumed, and even the ice in the ice room tasted like mold. When we checked in, there was a small piece of garbage in the hall near the elevator. When we checked out 5 days later, it was still there. Every room was gross and unclean. This hotel should honestly be condemned since it isn't being kept up. On top of everything else, when I checked out they charged my personal card for resort destination fees. When I called to have this fixed the front desk people hung up on me three times, put me on hold for over 45 minutes, and we're overall rude. Don't start here. It's not worth the money.

I have stayed here several times now but will never return after the very poor customer service and, honestly, straight up fraud by this hotel group, from my trip in April of 2024. Booked two room for four nights, missed first night due to flight cancellation and the hotel gave away my rooms without any notice. I then had to scramble to get two new rooms when we arrived to check in. All this to say, they charged me for all of it, including the rooms they sold to someone else. All email accounts given on the inevitable voicemail when you call were non-working and no one has responded my multiple written requests for assistance. Terrible.

As a part of our commitment to philanthropy, our founder and CXO Sherry James was a featured speaker at the National AICPA and CIMA conference held at the Omni Shoreham hotel.We had the pleasure of working with Mr. David Shaw. He made suggestions and reservations with not only a warm smile, but a sense of humor that was exactly what was needed. When we informed him that our founder was disabled, he insured that all accommodations were made. We found the front desk staff to have a very condescending and dismissive attitude, even after realizing that our organizations' relationship with the Omni is a substantial and longstanding one. We were put in a room outside of our conference room block, which added confusion and inconvenience upon check in. David again, came to our rescue and assured we received our full benefits as Omni partners when we needed extra time to check out. We need more David Shaw's in the hospitality industry. He should have his own #Blackstone portfolio of hotels. Thank you, Omni Shoreham DC. The staff was completing a customer experience training so fingers crossed that we can upgrade our rating to 5 stars the next time we are in DC. If you stay there, please do stop by to say hello to Mr. Shaw for us! ~The Phoenix Speaks, Inc. Tribe

Location is perfect! Beautiful historical site. Food was amazing!! Staff was professional!! Room had a air conditioning unit issue. I Sweated all night. Reported to the front desk and Room was upgraded due to the inconvenience! A1 customer service experience

The hotel refuses to issue a refund despite the multiple reviews citing to bed bugs and cockroaches. There appears to be a lack of concern for guest satisfaction.

I saw spider webs on the ceiling of the bathroom, dust on the phone and on the dresser that the tv is on, a stain on the carpet, and a bug crawling on one the beds. I've included photos. The tv makes an odd noise when it's turned off too, almost as if it's shaking. I stayed here for a conference. It felt like staying at your grandmother or great-aunt's house who has expensive taste in terms of decor and ambiance, but she only spot cleans her house. The room was dirty, outdated, and had terrible lighting and an odor, as if it hasn't been aired out in years. The bed was extremely uncomfortable. The light in the closet has a motion sensor light, but it randomly turned on and off, regardless of if I walked past it. It was creepy and annoying when trying to go to sleep. The one positive thing was the good customer service I received at the coffee shop, spa, and restaurant, Robert's. Honestly, if I were to attend another conference here, I would bare the cost of staying at a different hotel and the additional cost to commute because it's outdated and dirty. I don't see what the expensive nightly room rate is going towards. I would NOT recommend staying at this hotel. I mentioned the bug to a front desk agent when I was checking out. He brought the manager out and she asked what I'd like to receive. I said points or a one night stay [at any Omni hotel]. I was in a hurry to get to a meeting at Capitol Hill so I didn't have a chance to follow up with the manager and inform her about the overall experience at length.

I called guest services. They answered, said guest services, then immediately hung up. I called again, they answered, I said I had questions about the wifi. Without listening for the question, she started giving me instructions on connecting to their open wifi, needing to select a tier, etc. My question, which I never had a chance to ask, was how to connect to a secure network for work purposes. I couldn't ask because in the middle of clarifying, she said "imma need to put you on hold" and did so before I could say anything ....she seemed to be in a hurry, since she was talking fast and responding before letting me finish. I waited several minutes, but figured she had no intention of providing assistance, and eventually hung up.

I recently stayed at the Omni for the CBC. The receptionist at the front desk upon check in and the room were great. The issue came when my partner and I went to the lounge to grab something to eat. I understand that the lounge was busy, however waiting for over 30 mins for someone to clean the table so we could sit and order was not acceptable. Rahel saw us waiting for someone to clean the table and she continued to ignore us. Even after I approached Rahel and asked if she could come and clean the table, it took her an additional 20 mins. Once seated, we did not see Rahel again. We ended up asking another waiter who was working a different section if he could put our order in. After 1.5 of sitting in Rahel section, I made a complaint to the manager, Antonio. He apologized regarding our experience and tried to make an excuse for Rahel lack of customer service and stated he would speak to her. Then we inquired about our food and the waiter that had inputted our meal selection. After about 45 min of waiting for our food, the manager and the male waiter were able to get our food from the back. They did apologize for the delay. Even the waiter admitted that he had placed our order over 30 min and we still did not have food. In total, we spent almost two hours trying to get waited on and our food brought to us. Our food was compensated for which was not needed. After checking out, I made a complaint with the receptionist who tried to make up an excuse about the hotel being busy. That is not an excuse for poor customer service. Rahel had been in our section several times and failed to stop at our table to acknowledge our presence and that she would get to us. In the future, please don't make an excuse for someone's bad or lack of customer service. Acknowledge the event took place, apologize for the event, ask if its anything that can be done to help improve the experience, and let it be. But to insult someone's intelligence by making an excuse for a worker who has horrible customer service is unacceptable. I am sure the hotel was aware that there would be a lot of people in the hotel that night and should have planned accordingly.