Joy Wen
Google
Update: I originally gave 3 stars, but after their response, I’m dropping it to 1. They replied saying “this isn’t Americanized Chinese food,” which is completely irrelevant and dismissive. I never questioned the authenticity but just pointed out two dishes were clearly smaller. Their response was dismissive, unprofessional, and borderline offensive.
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I was a customer and loved their food, but this experience was really disappointing. The food tastes great, and the walk-in experience was decent. However, the portion sizes were a big problem. We ordered six dishes and two dishes (red curry pork belly and eggplant) were noticeably smaller that barely filling the container.
I called three times to address this. The first two times, they told me they would pass the issue to the owner, but I never received a call back. On the third call, a manager finally picked up, but instead of listening, they kept insisting there was no problem and refused to offer any solution. When I said I could provide a picture, they dismissed it, saying they didn’t need to see it, seriously?
The red curry pork belly portion was so small that I could literally count the number of pieces in it. It looked like leftovers when I opened the box. This is not my first time ordering, so I know what portion sizes to expect. I also made it clear that we are satisfied with the other four dishes, yet they still refused to acknowledge the problem.
I used to love this place, but ignoring customer concerns, failing to follow up, and refusing to even look at proof is unacceptable. Really disappointed.