Jenn G.
Yelp
The food is good, though a tad on the pricey side for what it is. Drinks are pretty top notch. Interior is okay - nothing super special. Something about it is a bit off; like it's almost cool but just missed the mark. Service is absolute trash.
I live in the neighbourhood and have been there numerous times. At best, service is slow and indifferent. They never seem to check in on how the food or drink are, and servers are generally unavailable. We always seem to have to flag someone down, or even walk over to their bar to order more items. Though quick enough in taking your order, they take forever to bring it. Also somehow manage to bring partial orders? How do you manage to bring the food and not the drinks when everything was ordered at the same time? Then deny you ever ordered it in the first place and refuse to take accountability and admit mistakes. At worst times they have been arrogant, rude and belittling, making you feel as if you should be grateful to be there.
I've experienced twice, as others have mentioned, them kicking us out, even when the restaurant is not nearly full and before their apparent 2 hour time limit is up. Both times were very early evening on a weekday - hardly a peak time. They literally refused to let us order dessert or another cocktail, lied about table bookings and essentially said they did not care how much we spent or if we ever came back. I have never in my adult life had a server talk to me in such a shitty way. And it's not just one server who tends to you, it's multiple, and they all seem to have equally poor abilities in their job. We were told they pool their tips and all pitch in taking care of tables, which is great if your servers and mangers are good, but here it's as if they are trained to be arrogant and superior.
Lastly, they have some good happy hour offerings, but seem to actually hate you if you order off the happy hour menu. I honestly do not understand why they offer it at all, as they seem resentful and judgemental if you actually take advantage of it. Maybe just be thankful that it brings people in on a Wednesday at 4:00 when your restaurant would otherwise be empty??
I have recommended Ophelia in the past to colleagues, friends and family based on the food and drink quality, but based on my multiple, repeated terrible service experiences I hesitate to recommend it any longer.