Juliette L.
Yelp
We recently made reservations for 6 for my fiancés birthday party. I later called to ask if they could add one more person, and the lady on the phone was helpful.
However, the day of our reservation, most everyone canceled due to living out of town, and being in a tornado watch as well as other travel restrictions. So, I made sure to call and update the staff that it would just be the two of us. They seemed really annoyed that I had called to update them, when I thought they'd appreciate it. I mean life happens, and many have been affected by the recent massive tornadoes in the Midwest.
Anyways, when we arrived my other friend was there so, we asked if they could add one person to our party. The person in the front was just rude and said, "we don't have any room." Honestly, they could have added a chair to our table.
I've been to their sister restaurant as well, and service is always pretentious, weird, and rude. I don't understand the treatment. I've been an elite for a decade, and Osteria and their sister restaurant definitely makes you feel less of a person. We could definitely feel their energy that they did not like us there especially, when my fiancé asked if his food was cooked properly.
There were "crispy" Brussels sprouts in his dish, and they were burnt brown and black to a crisp, no green at all. They just told us their menu constantly changes, and the entree is supposed to be cooked this way. I've made Brussels sprouts hundreds of times, and if all of them end up being black and brown, that's called burnt and overcooked. They did give us a free dessert, but I mean it was my fiancé's birthday which I added on the resy reservation, and there wasn't even a happy birthday.
We will no longer be supporting this place or their sister restaurant again. Giving 2 stars because my lobster entree tasted good and my Rosé was also fine. Otherwise, this place makes you feel unwanted and talk about super pretentious.