Susan Agliata
Google
I wanted to love Palatino. I live in the neighborhood, and was excited about the prospect of a great local restaurant to frequent, which the neighborhood desperately needs.
The meal started well, the server was helpful and friendly. We started with 3 aperitivi, the best of which was the Anchovy, stracciatella, toast, absolutely delicious. The fried courgette flowers were overly fried and bready, the asparagus was ok, but not worth £10. Of the two mains, the Romana courgette pacceri was delicious, as was the Vignarola (vegetable stew), very light and fresh. We also received a wonderful wine recommendation, the Pinot Grigio, Orsogna, Abruzzo, 2014. Delightful.
Unfortunately, things then took a turn for the worst. We ordered dessert, then waited at least 15 minutes until it arrived. We tried to order an after dinner cocktail when we were served the dessert, but were only then told that we had just 10 minutes left for the table! We had no idea there was a time limit, and to give us 10 minutes to scarf down dessert we were just served and pay the bill is quite pushy.
We offered to move to the bar, but were told there were no free spots. After a few minutes we were told there were now spots open at the bar, but instead were moved to this weird large table "near" the bar, directly across from a half-eaten plate of pasta, empty beer bottle, and stack of dirty cups, that the staff had obviously forgotten about.
The staff then proceeded to forget about us. No water, no bill, nothing. Out of sight, out of mind. We finally managed to beg the bill from a passing waiter who gave us a flustered "it's not my problem" look, and surprise, there was a service charge already included in the total. Sorry, being sat next to a stack of dirty dishes for 40 minutes does not merit a service charge and we had to ask them to remove it. They then came back with the revised bill, but still we sat there, again, next to the dirty dishes, waiting to pay it.
At this point we probably should have walked out, they seemed so disinterested in collecting our money. After finally having to go to the bar to pay the bill we were free to leave (no easy task it seems).
I feel this is a generous 3 stars because the first 75% was great, and I would like to return and give it another chance, but management really needs to sort the service and generally how they treat customers. Rule #1, don't serve dessert with a 10 minute countdown, we should have been given more notice and dessert should have been served in a more timely fashion, and rule #2, don't seat customers next to a stack of dirty dishes. Watching cold pasta congeal on a plate is not pleasant.
Oh, and when we left the restaurant there were at least 2 empty tables, so unclear why they were in such a rush to get rid of us.