Christopher d.
Yelp
Nice to have a boutique hotel, however... the entire Pali society as a brand has the worst customer service experience imaginable. The staff is full of downright bizarre personalities. It's like being in the twilight zone. No one can help you... the front desk passes you off to the Pali Society phone line, but the Pali Society people say the exact opposite... So you're just tossed around like an idiot on the worlds most problematic phone system. Quick note, the West Hollywood locations phone menu doesn't even work. It's nearly impossible to get ahold of anyone because selecting a menu option on the touch tone pad does not register in anyway... the menu just keeps saying you have to select an option over and over again as you're continuously and ferociously pretty 1,1,1,1,1,1,1,1,1 and nothing happens. Back to the melrose location, they don't answer the phone at all... it just rings & rings at certain points in the day. Occasionally you are greeting by an extremely useless man who clearly hates his job. I asked for a final hotel folio bill today... to which the front desk replied "ok. it should send out to you at midnight, if you don't get it call us back" ... Unacceptable. I am the customer and you need to do more to make sure I have that bill in a timely manor. "Maybe it will come at midnight" is a pathetic answer. I called the Pali Society but "only the front desk can retrieve folios" To date, after managing a 28 night stay for my company travel, the Pali Society phone number has been very professional... at doing nothing... and therefore serving no purpose. In my opinion, those who work off site are stealing from the company by taking paychecks. The West Hollywood location is just as bad in terms of terrible personalities. Miserable people who all seem like its their first day on the job. And no, I'm not a Karen, but I have a lot of wonderful people in my life who work jobs just like this and do it perfectly with hard work and passion. So to accept anything less is a slap in the face to people who take customer service jobs seriously. Clean house. Literally. Fire the entire staff. I almost forgot to add, I needed to alter one of my reservations to which the moron at the front desk replied "oh... uhh only management can do that and they are only here 9A-3P"... 3P is the cut off time for basic customer service? Must be nice.