Palm Tree Club Miami Hotel

I am writing to formally complain about my recent stay at your hotel, which was extremely disappointing and far below any acceptable hospitality standard. When I decided to extend my stay by one additional night, your staff charged me a $150 deposit twice. This was clearly a staff error, yet despite raising the issue immediately, no one took responsibility, no urgency was shown, and no proper resolution was offered. I was left dealing with a mistake that was not mine, while your staff acted as if it was irrelevant. In addition to the billing issue, basic housekeeping standards were ignored. Bath pillows were not changed, which is unacceptable from a hygiene standpoint. This is not a minor oversight — it reflects poor attention to cleanliness and guest comfort. What made the experience worse was the overall attitude of the staff. The service was cold, indifferent, and unwelcoming. There was no sense of accountability, care, or professionalism. Instead of trying to correct mistakes or reassure a paying guest, the staff showed a clear lack of concern. I expect: • A full explanation for the double $150 deposit • Immediate correction/refund if not already resolved • A formal response from management, not frontline staff • Assurance that such negligence is addressed internally This stay was frustrating, disrespectful, and absolutely not reflective of what a guest should experience at a hotel carrying your name. If this issue is not taken seriously, I will have no hesitation in escalating it further and sharing my experience publicly. I expect a prompt and professional response.

This review comes with a sincere (Don't book this motel) WARNING!!! I usually don't take the time to do reviews unless I am trying to spare someones life or prevent bodily harm. There were several occurrences that happened during our stay on December 12th, 2025. I was willing to forgive and forget but all of the mishaps ended with a poor customer service effort by the hotels front desk clerk. I am going to try and keep this brief for the sake of the reader. * No working elevator. If you want to book an ocean view, that requires a 5th floor room. Please be prepared to lug your belongings up and down 5 flights of stairs at this hotel. Just want to inform all potential brookers be ready to use every bit of upper body strength or hurt for a week later as a consequence. * We were given 1 wash cloth to shower with. And I didn't want to brave the stairs again to get another one. * I tried to take a picture on the balcony and almost plummeted to my death. This sounds exaggerated but it is true. Someone forgot to secure the balony's railing and floor boards. * I Was still willing to forgive and forget because we could not get our $179.00 back. The next morning I eagerly awoke with the idea of grabbing a cup of complimentary coffee and high tailing it out of that place. However, once again to my surprise, the 4oz coffee that was offered was $2.50. When I mentioned my grievances to the checkout receptionist, she dismissed my concerns, roll her eyes (as if to scream out Sucker, that's what you get)! DON'T BOOK THIS PLACE!!!

Very good hotel with a great atmosphere. The beds are extremely comfortable, which made our stay very relaxing. From the moment we arrived, we felt welcomed thanks to Valentina at check-in. She was very friendly and helpful, and she took the time to recommend nearby restaurants and places to eat, which was a big plus. Saturdays can be a little noisy, but the hotel’s theme and overall vibe completely made up for it. Overall, it was a great experience and I would definitely recommend this hotel.

The worst hotel stay of my life. The place was extremely dirty and neglected from the moment we arrived. The elevator was broken during our entire stay and they even said it had been like that for a while so we had to carry our luggage up and down dirty stairs. The bathroom was dirty and several things were broken. The shower didn’t drain properly, the balcony was damaged, the iron didn’t work, there were loose screws on the floor, and the safe didn’t work. It felt more like an old, run-down motel than a hotel. The worst part was the mold on the ceiling. When we complained, they offered no solution and even told us this “was one of the best rooms in the hotel.” We felt completely scammed. I would never come back and I do not recommend this place to anyone.

Hope you read the review before booking. 1. The hotel staff claims it’s a double queen size bed. But it’s 2 full beds!!! I had a tape in my truck, and it’s only 53x80”Not queen beds!!! False advertisement! 2. The infrastructure is older than what we expected. The elevator has cracked tiles and soft floor. It sinks when you step on it. My kids are scared to use it; 3. Bathtub is made out of cheap thin acrylic or plastic, it sinks down when stepping on it. 4. The location is not bad. But I still don’t recommend it at all.

We stayed here last night for the Sidepiece concert. We thought it was a great location. Waterview room, beautiful pool area, great venue for a show. Food was good drinks were very expensive but we aren’t used to Miami pricing maybe? Loved the show. Some servers very helpful others not so much.

The room was lovely and cool but on the 5th floor and the elevator wasn't in service, looks like it hasn't been for a few months... The check-in leaflet we were given stated that we'd get 2 free drinks during happy hour but that stopped a few days ago. Breakfast option was non existent and coffee making facilities weren't great. The view was lovely though and the staff were friendly and helpful

We are sadly a little disappointed with this hotel. The building, like many in the area, is old and tired and out dated. They’ve done a good job at improving the lobby area but the rooms remain somewhat shabby. The bed was very comfortable, so that is a plus. I would recommend choosing your room type wisely, if you care about the view. There are some really ugly views from some rooms. We chose a sea view room with a balcony and were really happy with that and glad we didn’t go for a standard room. |We were given a fifth floor room and nobody mentioned the elevator was broken, so we had to carry heavy luggage up 5 flights of stairs. Not great really, they could have at least told us.|The welcome information letter stated we could have 2 free drinks at happy hour, which made us feel better about having just carried luggage up five flights in the heat. However, at the bar we were told that was incorrect and there are no longer any free drinks. The air conditioning worked well and we gf a good sleep. The bar below was playing loud music but it couldn’t be heard from the room since we were higher up. We ventured downstairs gor coffee and food at 10am to find there was nowhere on site to get food and drink in the hotel. There is a Cuban bakery about a five minute walk away that we went to instead. We planned on relaxing by the pool for the day but it just happened that this day was landscaping day so the pool was only partially open. Nobody mentioned that either. |Overall, the room was comfy and the view from the fifth floor with a water facing room and balcony was lovely but having to carry heavy bags up five floors was no good. We are lucky enough to be able, not sure how someone with poor mobility or strength would have managed, they didn’t even mention this let alone offer help with bags. |I wouldn’t recommend this hotel unfortunately.